Wazamba Reviews 

1,057
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with payment and withdrawals, frequently experiencing long delays or denied payouts. Customer service was often criticized for being unhelpful, providing templated responses, and failing to resolve problems. Some users also faced account-related issues, including unexpected closures or blocks, contributing to a perception of untrustworthiness. However, some customers also noted positive experiences. A few people mentioned quick deposits and withdrawals, with payments arriving within expected timeframes. Additionally, some reviewers found the customer support helpful and responsive, and appreciated the website's games.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting significant delays and issues with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing strong dissatisfaction due to... See more

Staff

People report ambiguous experiences with staff, with some customers expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with some reviewers having a very negative experience,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Stay away from Wazamba! I asked them to close my account due to gambling addiction, and they reopened it without my consent. This caused a relapse and financial harm. Completely irresponsible and u... See more

Company replied

Rated 1 out of 5 stars

I need to change my review of this casino. I received a €40 free bet, wagered it, and made a €70 withdrawal. Since the payout took 7 days, I canceled it and kept playing. I increased the balance to €... See more

Company replied

Rated 1 out of 5 stars

Estolio Limited runs many different casino sites. (Include Alf casino) I had always problems to withdraw large amount when i have won as they changed my vip level dramaticly to be able to withraw... See more

Company replied

Rated 1 out of 5 stars

Another update on my previous 2 reviews- today marks the 10 days and no withdrawal. I get the same templated excuses please be patient, sometimes there are delays or there is a issue with the payment... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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2.6

All reviews

(1,057)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This casino cheat me

This casino cheat me, i won free spin and already won 240$ with few spins and win another bonus free spin, so total free 24 spins. The game disconnects somehow, and asks me to reconnect, and when i reconnect the bonus game is gone as if it never happen. Luckily i took a screenshot, so i have evidence. After few weeks of chat they never compensate me nor they admitted. So i guess when u win they feel free not to payout.

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Shady and horrible

Shady and horrible, instant deposits but your withdrawals are behind a "financial department" which you can't speak to.

You're locked talking to different live support agents (allegedly) which say can't help as they are not part of the "department".

Really, worst experience ever, been more than 4 days without the withdrawal arriving, hoping to change this rating if it arrives today.

February 11, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I WAS PLAYING THE CASINO BONUS THAT THEY GAVE ME AND THEY TOOK MY MONEY FROM MY REAL BALANCE, DONT PLAY THIS CASINO EVER!

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Big scam

Big scam, waiting over 1 week on my withdrawl request right now. Well you might thing one week thats not that much, but if u think of them saying it takes 2 - 3 days and now look into other experiences with this casino u get a its a big big scam.

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Scumbags

Happy to accept many deposits but will do anything they can to stop you withdrawing. Scam casino. Avoid at all costs.

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Honestly the biggest scam why would you…

Honestly the biggest scam why would you have promotions and withdrawals if both are not Valid and have all these hidden rules you guys are sucking the blood and money out of people and yet not even have the decency for a bonus or withdrawal when you win once in a life time anways

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

the worst casino you could play on !!!!

the worst casino you could play on !!!!
I define myself as problem gambler and reached a huge amount over 50k euro neither they allowed me to get break nor did they provide me support even though they knew about my gambling disorder and kept one week along asking wisely for a way to safeguard the reached amount !! Imagine how unethical they're if you exclude yourself you get only the last deposit refunded and all winnings are voided which is absolut trash and scammy. Hands off guys and if you have experienced issues with rabidi n.v check out our community on reddit Reddit: RabidiNV_Victims together we can stop such a scammy industry

October 29, 2022
Unprompted review
Rated 1 out of 5 stars

Absolute scam!!! Keep failing my withdrawal for no reason

Absolute scam!!!
I have made multiple deposits and played this site for a while now. As soon as I come to withdraw, they seem to have every excuse under the sun that it has failed.
I have talked to my bank, no payments were blocked by them. They keep getting me to send the same information to them over and over again and it is more than enough to process a payment.

Withdrawal amount isn't even overly large, only $1000.

It has been almost a month trying to do one withdrawal.

Live chat are useless and do not help at all, all of them say the same thing and don't answer my questions, just to email same details again.

I will update this review if and when the withdrawal is accepted and I get my money!

Very disappointed as the games are fun, lots to choose from and app runs well, but that is all. When it comes to money, they are rip offs

September 28, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Fraudsters don't pay out players don't pay out affiliate agents as far away from this site it's not worth cooperating, I gave 1 star and that's a lot, so you need to give minus 50 stars.........

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

GREAT CASINO TURNED TO WORST. IMPOSSIBLE TO WITHDRAW

Used to be a great casino and never had a problem withdrawing but the last time it got rejected 5 times, got told to withdraw using another method, I tried withdrawing to Neteller and it failed saying ‘invalid account number’ which it wasn’t. Live chat staff take ages to respond and say that I should try again and it will go through but never did.

Used to take 3-4 days to get withdrawal I’ve been waiting 3 weeks. They also never credit the bonuses in the emails they send.

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

This is one of the worst…

This is one of the worst bookmakers!Never play here!5 days to consider the withdrawal of money in the amount of 100 euros!If you don't want to waste your nerves and money - don't play with these freaks!!!

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Deposit gone wrong

Wazamba username: Thallasin07

I made a deposit of 500 euros and they collected the money from my bank but never credited them to my account.
I talked with two agents and sent all proof (screenshots of bank statement and account) who said I will have an answer soon but no answer to this minute. I asked them to credit my casino account with the amount no such thing yet is done. Will update this review with what has happened. If this company is a SCAM I will let you guys know

EDIT:
SCAM SCAM SCAM SCAM !!!!! ITS A SCAM COMPANY, BE ALERT !!!!!
THEY NEVER CREDITED MY 500 EUROS AND THEY CLOSED MY ACCOUNT. IF YOU VALUE YOUR MONEY PLEASE DONT DEPOSIT A SINGLE EURO OR DOLLAR IN THIS COMPANY, STAY AWAY!!!!!!

August 28, 2023
Unprompted review
Wazamba logo

Reply from Wazamba

Dear Customer,

We apologize for the inconvenience to you, and we are sorry that your gaming experience on our platform was not positive, but we appreciate the fact that through your review you have brought your disappointment to our attention.

In order to be able to assist you in solving your problem, we kindly invite you to contact our Support Service via Live Chat (active 24 hours a day, 7 days a week) or by e-mail: support@wazamba.com providing all the details that he believes may be useful in relation to the problem encountered (e.g transaction ID/reference).

We thank you for your cooperation.

Waiting for your kind reply, we take this opportunity to send you cordial greetings.

The Wazamba team.

Rated 1 out of 5 stars

DO NOT PLAY! THEY WONT LET YOU WITHDRAW!

SCAM SCAM SCAM! I deposited €2000 euros, I finally won up to €7000 euros, my account was verified and they wouldn't let me withdraw any of my winnings not even €100 using any of the withdrawal methods. The customer service were useless. Stay well away from this site!

August 28, 2023
Unprompted review

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