Stay away from Wazamba! I asked them to close my account due to gambling addiction, and they reopened it without my consent. This caused a relapse and financial harm. Completely irresponsible and u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I need to change my review of this casino. I received a €40 free bet, wagered it, and made a €70 withdrawal. Since the payout took 7 days, I canceled it and kept playing. I increased the balance to €... See more
Company replied
Estolio Limited runs many different casino sites. (Include Alf casino) I had always problems to withdraw large amount when i have won as they changed my vip level dramaticly to be able to withraw... See more
Company replied
Another update on my previous 2 reviews- today marks the 10 days and no withdrawal. I get the same templated excuses please be patient, sometimes there are delays or there is a issue with the payment... See more
Company replied
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
one of the best casino sites
one of the best casino sites, at first i saw the negative reviews and i was worried but i changed my mind after the money came in the day after i withdrew
March 30, 2023
Unprompted review
Phew lengthy process but received my winnings
At first rather nervous that I wouldn't get paid out priocess is little length but I received my winnings which is mainl thing
March 1, 2023
Unprompted review
Great casino with many offers
Great casino with many offers. I like to play on it.
February 11, 2023
Unprompted review
I never used the chat feature so much…
I never used the chat feature so much with an online casino. Free Spins did not work. Could not access Live Casino. Could not access a lot of Slots. It was a frustrating experience.
January 25, 2023
Unprompted review
Its Been 32 hours
Its Been 32 hours, and still my UPI Deposit is not successful yet. I have talked to 3 customer support executives about why my balance is still Zero even after i added funds through UPI payment.
My wazamba username : tightron
Edit : changing from 1 star to 2 star for atleast a humane response. Atleast
atleast wazamba is not being rude or mean.
Update : After almost 3 days later , my deposit has credited to wazamba account. Problem solved but it should never take this much time to update our casino balance with deposited money.
January 24, 2023
Unprompted review
Reply from Wazamba
Dear Customer,
We thank you for taking the time and appreciate the fact that through your review you brought your disappointment to our attention.
We apologize for the inconvenience this has caused you and we are sorry that your gaming experience on our platform has not been positive.
Regarding to your missing deposits report, please note that the relevant team are working on it.
The timeframe to locate your missing deposit could take up to 3 business working days.
As soon as the missing deposit has been located, you will be notify through your registered email accordingly.
We sincerely apologize for the inconveniences.
With regards,
Wazamba Team
Ive maid multipe deposits and went thru…
Ive maid multipe deposits and went thru last night i done 530 dollars thru pay id like all my other ones the money went out my account not in casino yet asked support said contact bank bank said its left your account speak to reciver never again playing ripped me off 530 dollars
January 12, 2023
Unprompted review
Over it.... don't waste your time or money on…
Dont waste your time or money on wazamba casino. No problem take your money but can't withdrawal. You can't even verify your account anywhere. And no one's asking you to either. I'm sick of the "please be patient your funds are in it's final stage". I'd hate to be at the first stage again. I know they are not going to pay out because they haven't made contact for verification and by the looks of these reviews I would say they are the real deal scammers in my experience and I'm only new to the site.
December 19, 2022
Unprompted review
Reply from Wazamba
Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
I have reached out to you to try and get a bit more information about the issues that you are facing, or some account info so that we can try to resolve this. If a customer is required to verify, our standard procedure is to reach out to them - so I am sorry that this seems to have not happened!
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@wazamba.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.
When you need to do deposit it is fast…
When you need to do deposit it is fast transfer. But when I want to do withdrawal, there's no suitable method for me. They asked to send an email but no reply. Don't play this crab online casino. They only want you to deposit money by giving u bonus then they u play till u lost all ur money.
December 22, 2022
Unprompted review
Reply from Wazamba
Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
We have many withdrawal options available on site, and I am sorry to hear that none of them are suitable to you at the moment. We aim to constantly improve and expand the options that are available to our customers - so please keep an eye out for the method that you prefer. Otherwise, we will do everything we can to try and make the existing methods work for you, if you wish.
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@wazamba.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.
It’s a scam
It’s a scam , they will cancel your withdrawal for no reason then they will choose which game you can play or not to make you lose all your money
December 23, 2022
Unprompted review
Reply from Wazamba
Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
Cash funds are never bound to specific games, so players are able to play on whichever game they choose with such funds. There are, however, some instances where bonus funds will be allocated to specific games; we always try to include as many games as possible and a wide variety in all of our promotions.
Withdrawal processing speeds are determined by both our withdrawal providers, and your bank - or can be subject to delays due to security checks on the identity of the customer, on the account balance, as well as on the source of the funds, as foreseen. This is so that we can comply with International legislation on Anti-Money Laundering (AML).
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@wazamba.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.
Honestly just horrible annoying…
Honestly just horrible annoying experience I only received 1 part of my bonus. When talking to customer service they told me I had made the wrong deposit which I know I didn't and that was after arguing for 5 minutes that I'm from Canada not Australia. Instead of making the situation right they closed my account. Highly recommend not even wasting your time with this site
December 17, 2022
Unprompted review
Reply from Wazamba
Dear Customer,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
I have reached out to you to try and get some more information about your issue, so that we can try and resolve it. I am certainly unhappy to hear that you feel our Support function was unable to help, as we aim to resolve all issues at first contact. Please be assured that what you have described is not our usual standard.
I really hope that you reconsider using our brand in the future. In case you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) or via e-mail support@wazamba.com providing all the details you believe may be useful in relation to the problem encountered.
Thanks again for your feedback and for taking the time.
Best regards.
They offer promos and send you emails…
They offer promos and send you emails with promos then the minute you deposit they say they have the right to not give any bonus/promo that they want, so now your deposit is on their website and you can’t withdraw it. That’s how they get you.
December 2, 2022
Unprompted review
Reply from Wazamba
Dear Bryson,
We thank you for taking the time to leave a review - and appreciate the fact that through doing so, you brought your disappointment to our attention. I am sorry to hear that you had a negative experience on our site.
Whilst all bonuses do have Terms & Conditions attached to them, this would be a highly unusual thing for our support to do! We have reached out to you for more information.
I really hope that you reconsider using our brand in the future. Thanks again for your feedback and for taking the time.
Best regards
The Wazamba team
False advertising
I was sent a black Friday 100% bonus offer by email. When I went to the site to claim it, customer support just gave me 60% and then left the chat without saying anything.. Terrible
November 26, 2022
Unprompted review
Reply from Wazamba
Hi Jesse! We are very sorry to hear that you had a negative experience on our site. You encountered a clear human error. On most weekends we offer a 60% deposit bonus. For Black Friday you were supposed to get the promoted one but it seems the information had not reached the support agent you dealt with. We will look into why this happened and make sure our service gets only better thanks to your feedback. Please don't hesitate to contact us again.
Kind regards,
Team Wazamba
WORST CASINO EVER
WORST CASINO EVER, THEY ARE NOT SENDING WITHDRAWALS. COSTUMER SERVICE IS CRAP. AVOID PLEASE.
November 11, 2022
Unprompted review
Not sure if I will receive my withdrawal
I've been trying to make a withdrawal and the website advertises lightning fast withdrawals. However, when I spoke to support, they mentioned it'll take 3 business days. I'm not even sure I'll ever receive my withdrawal, I am very worried about this bookmaker and will keep this updated if I never receive my withdrawal.
November 25, 2022
Unprompted review
Piece of s*** can't withdraw
November 20, 2022
Unprompted review
Hello everyone
June 3, 2022
Unprompted review
Well when you try to withdraw money all…
Well when you try to withdraw money all of a sudden site stops working
April 28, 2022
Unprompted review
From my own experience
From my own experience, this is one of the best casionos i have ever played at... the slots pays out way more than other casionos it seems.. the customer service has been very good, they all speak english perfectly... so many people here i bet are writing bad reviews to give this casino a bad rep, because its so good. it will give other very big competition, and they dont like it.. i made my first withdrawal yesterday of 700 dollars, so i will update on how long it takes and if it is slow... ALL casinos make you wait at least 3 days in hope of you will cancel your withdrawal request.. that is just how it is.. so i bet its the same here... seems to me other people are paid to write bad reviews for wazamba without even trying it.. you get bonus on EACH deposit in form of crab game... and its easy to get wins from it... to me this is a 5 star casino... will update you guys on the pending withdrawal.
April 26, 2022
Unprompted review
Absolutely the worst scam ever they…
Absolutely the worst scam ever they pretend not to speak English you can't talk to support and my favorite
vorite games don't work in my IP address never got my bonus even though I did it properly and when I asked for help they speak Spanish
March 30, 2022
Unprompted review
Good casimo big game names a lot of…
Good casimo big game names a lot of slots for everyone is something here.I dont understand withdravall i wait to see if i gat my money if yes i recommend it happy to all.
March 10, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.