The truth is that this young but very serious team of highly educated professionals really take care of your safety and high quality products. I am a former operator of the special forces and know how... See more
Company replied
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See what reviewers are saying
I had a couple of concerns regarding my account, I sent a mail to Blox. I was pleasantly surprised to receive a response so quickly. Fleur from Blox replied and immediately laid my concerns to rest (... See more
Company replied
My Father tried to sell some of his bitcoin using Blox, they demanded he provide them with extra verifications, all of which, after being provided, they refused to accept. then they offered to se... See more
Company replied
Quick response on urgent request to change emailadres. The only thing you can't do yourself for security reasons which makes perfect sense. Action performed by support member Antonio within an hr or... See more
Company replied
Company details
Written by the company
BLOX maakt crypto eenvoudig voor al meer dan 750.000 gebruikers. Met de alles-in-1 Bitcoin en trading app heb je alles wat je nodig hebt om crypto te kopen, verkopen en beheren. Start al vanaf €1,- en ervaar hoe makkelijk crypto kan zijn!
Contact info
Netherlands
- support@weareblox.com
- www.weareblox.com
You should know
3.9
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a question and within 5 minutes…
I had a question and within 5 minutes it was sorted.
I'm very happy with all the help
March 26, 2025
Unprompted review
Reply from BLOX
Hi Marjolein,
Glad to hear you had such a quick and positive experience! Our team is always here to help whenever you need us. Thanks for your support!
Kind regards,
Team BLOX
That you can use BLOX in a foreign country as long you have a Dutch bank account!
I was worried about using BLOX outside Europe, but it is possible as long you have a European bank account. No worries guys.... Blox is the place to be to invest in crypto! 👍🏻
March 6, 2025
Unprompted review
Reply from BLOX
Hi Gerard,
Thanks for your positive review! We're happy to hear that you're enjoying BLOX and that we were able to help you sufficiently. We’re always here to make investing in crypto as easy and accessible as possible.
Regards,
Team BLOX
I lost my phone and my 2FA codes.
I lost my phone and my 2FA codes.
Mika helped me quickly and professionally, but also in a very friendly manner.
March 1, 2025
Unprompted review
Reply from BLOX
Hi John,
So good to hear that our team was able to help you so well. If you have indeed lost access to your 2FA, we can easily help you regain access to your account, so you never have to go too long without BLOX!
We hope you can enjoy our platform again!
Kind regards,
Team BLOX
What I appreciate most about BLOX is…
What I appreciate most about BLOX is the fast and accessible communication that makes crypto trading clear and simple for everyone. In my opinion, they also adhere perfectly to the legal conditions that are becoming increasingly strict in Europe! thank you
February 25, 2025
Unprompted review
Reply from BLOX
Thank you for your great review! 🙌 It's awesome to hear that you appreciate our fast and accessible communication. We strive to make crypto trading as clear and simple as possible.
Glad you recognize our commitment to regulatory compliance – transparency and security are top priorities for us. If you ever have any questions, we're always here to help. Happy trading! 🚀
Kind regards,
Team BLOX
Happy blox
It's very easy to handle with blox. All transactions are processed quickly and correctly
February 22, 2025
Unprompted review
Reply from BLOX
Hi,
Thank you for your kind words!
At BLOX we focus on the simplicity in trading, to make sure everyone can participate easily! This way we make crypto accessible to everyone!
Kind regards,
Team BLOX
Even on a Sunday I got great service
Even on a Sunday I got great service. I switched to a new iphone and the 2FA did not work anymore. So, i could not get to my account. However Mika solved the problems within minutes after I send an email. GREAT!!
February 9, 2025
Unprompted review
Reply from BLOX
Hi Leo,
Thanks for your great review! We're happy to hear that we could quickly help you regain access to your account, even on a Sunday. If you ever need assistance again, feel free to reach out to us at support@weareblox.com. Happy trading!
Best,
Team BLOX
Bank connecting
I can not take my money out because the app gives me a error when I try to link my bank account.
January 31, 2025
Unprompted review
Reply from BLOX
Hi Ahmed,
We’re sorry to hear you are not yet able to withdraw your funds! This of course should not be the case. This error can be caused by various factors. We’d be happy to look into it for you.
Can you contact our support team? They will be able to help you withdraw your funds! You can contact us via support@weareblox.com.
Kind regards,
Team BLOX
Very fast response to my question and…
Very fast response to my question and solution minded so that my problem was fixed in short time. Thank you!
January 6, 2025
Unprompted review
Reply from BLOX
Hi Katleen,
How amazing to see that our Support Team was able to help you so quickly with your question!
Our team is always ready to help, with any problem or question you might encounter.
You can contact us 7 days a week via support@weareblox.com!
With a smile,
Team BLOX
Reply from BLOX
Hi Kadiem,
Thank you for your feedback. We’re glad to hear that you’re satisfied with the speed of our replies, the communication, and the service we provide. If there’s anything else we can assist you with, don’t hesitate to reach out at support@weareblox.com.
Kind Regards,
Team BLOX
Quick response to my questions
Quick response to my questions, within minutes!
Happy to continue with this app!
October 16, 2024
Unprompted review
Reply from BLOX
Hi Sandra,
It's great to hear that you're satisfied with our support!
We strive every day to assist you as quickly as possible. Our team is available seven days a week to provide assistance or answer your questions! If you need help or have suggestions in the future, you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
Clever and legal scam
I have been for years in this app, it work well as you lose but when you start make money then strang things happening.
Last time story was a coin called menero i buy and sell and i get money 2 times from it, today i get information that they will get out this coin and i have to sell it or they well do that. The price is very low so what i made will be gone.
In general in this app i lose 30% from my capital money i invest it in this app.
October 13, 2024
Unprompted review
Reply from BLOX
Hi,
We understand that it can be frustrating to hear that a cryptocurrency you’ve purchased is being delisted. At BLOX, we strive to offer a broad selection of reliable cryptocurrencies.
Unfortunately, due to changing laws and regulations, we are sometimes forced to make tough decisions, such as delisting Monero (XMR). These decisions are never taken lightly. When we make such a decision, the safety of you as a user is always our top priority.
If you send an email to support@weareblox.com, we are happy to assist you personally and address any questions you may have.
Best regards,
Team BLOX
Great support!
Quick response on urgent request to change emailadres. The only thing you can't do yourself for security reasons which makes perfect sense.
Action performed by support member Antonio within an hr or so.
October 3, 2024
Unprompted review
Reply from BLOX
Hi Erik,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can.
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
All my questions were answered so….
All my questions were answered so….. very good
September 17, 2024
Unprompted review
Reply from BLOX
Hi,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can.
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
Had a problem with 2FA and the problem…
Had a problem with 2FA and the problem was solved within 2 hours.
August 30, 2024
Unprompted review
Reply from BLOX
Hi Bram,
How nice that we were able to help you with your problem of logging in via 2FA!
We do everything we can to always help you as well and as quickly as possible!
So please know that you can always contact us at support@weareblox.com! We'll be happy to help you
With a smile,
Team BLOX
Thanks for your help and information.
Thanks for your help and information.
August 14, 2024
Unprompted review
Reply from BLOX
Hi Martin,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can.
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
Best support ever !
I had a couple of concerns regarding my account, I sent a mail to Blox. I was pleasantly surprised to receive a response so quickly. Fleur from Blox replied and immediately laid my concerns to rest ( Thank you, Fleur ). The future correspondence was very professional and I applaud Blox for their help and support.
I often hear the words " Customer Care ", Fleur you surpass this, if there were an Olympic event for "Customer care " you would receive a 10 / 10 and get a GOLD MEDAL.
July 31, 2024
Unprompted review
Reply from BLOX
Hi Fred,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can. So we try to go for gold every day!
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
Swift personal reaction
Swift personal reaction that solved the identification 'problem' quickly.
August 3, 2024
Unprompted review
Reply from BLOX
Hi Coos,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can.
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
Diego sold my Problem (VPN active)
July 22, 2024
Unprompted review
Reply from BLOX
Hi,
Wat fijn om te horen dat we je zo goed hebben kunnen helpen!
Ons team staat elke dag voor je klaar om je hopelijk zo goed mogelijk verder te kunnen helpen.
Als je dus ergens tegen aan loopt, weet dat je ons altijd kan bereiken via support@weareblox.com.
Met een glimlach,
Team BLOX
They operate very fast
They operate very fast, very fast with transactions and the customer service always gonna check for a fast reply to your question!!
June 14, 2024
Unprompted review
Reply from BLOX
Hi Mike,
It's great to hear that we were able to help you so well!
Our team is here for you every day to hopefully help you as well as we possibly can.
So if you run into any issues, know that you can always reach us at support@weareblox.com.
With a smile,
Team BLOX
confidential information.
The demands and procedures to project the safety of my information send to BLOX.
Hopefully BLOX Will not be hacked zoon in the future.
April 16, 2024
Unprompted review
Reply from BLOX
Hi,
Thanks for sharing your concern.
At BLOX, we value your privacy and take great care in safely. Therefore, all private information is processed according to the highest safety standards and all corresponding laws and regulations. Should there be any further questions regarding our safety measures, please contact us at support@weareblox.com.
Kind regards,
Team BLOX
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