Initially good, and then started to remove features for no reason - suddenly it was harder to change addresses for each delivery, and then the final nail in the coffin was that they were removing repe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from the first order (just done my third). I had ordered mounjaro from another pharmacy who supplied me with just 4 needles and no sterile wipes. After receiving my first order with... See more
Such a great company. When I'd collect prescriptions from my local pharmacy I'd end up waiting between 30 mins to an hour each time. With phlo it comes straight to my door without any wait. They are d... See more
I signed up for Mounjaro treatment via Morrisons and the Phlo clinic side was great. I was quite anxious about this new experience and the helpline people were fantastic, l got prompt, polite and help... See more
Company details
About Phlo
Written by the company
Welcome to Phlo, where innovation and expertise converge to revolutionise your healthcare experience.
Phlo Digital Pharmacy streamlines medication management with a user-friendly app, offering same-day delivery in London and Birmingham, and next-day delivery across England.
Phlo Clinic provides expert clinical-led care, offering on-demand prescription treatment options that ensure timely, safe and effective healthcare solutions tailored to your needs.
Phlo Connect transforms healthcare infrastructure with seamless integration for clinicians and patients, digitising prescriptions and offering hassle-free delivery.
From medication to comprehensive healthcare solutions, Phlo is dedicated to excellence. Join us in shaping the future of healthcare, where accessibility, innovation and patient-centric care come first.
Phlo
Written by the company
- Where innovation and expertise converge to revolutionise your healthcare experience.
- Phlo delivers NHS and private prescriptions to your door, hassle-free, at the click of a button.
Looking for a new kind of pharmacy?
Phlo - Digital Pharmacy has been built for you.
Your pharmacy, on your phone, delivering to your door.
Contact info
Unit 12-14, Containerville, 35 Corbridge Crescent , E2 9EZ, London, United Kingdom
- +44 (0) 20 8191 9444
- hello@wearephlo.com
- www.wearephlo.com
4.4
Excellent
6K reviews
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service. My prescription arrived same day. Phlo makes life so much easier. Thank you!
December 2, 2024
Very good service for me as an imobile…
Very good service for me as an imobile person in severe pain. Thank you
December 5, 2024
Phlo are brilliant
Phlo are brilliant, so helpful they go out of their way to make sure you get your meds as soon as possible.
December 5, 2024
Always great service & speedy delivery.
December 4, 2024
One of the best!
Clear and easy to understand method of keeping medication requirements in order.
Very good customer care team contactable by phone.
Wish my GP would read notes I add to requests, but that's not up to Phlo.
Have been using Phlo for years and extremely happy with the service which I receive.
December 3, 2024
Absolutely amazing service I cannot…
Absolutely amazing service I cannot recommend highly enough. Truly amazing how efficient this company is.
December 4, 2024
Fantastic service
Fantastic service from ordering repeat prescriptions easily (by responding to timely reminders when it’s time to order again) until the order arrives at the house - with plenty of updates along the way! I feel well looked after and gladly recommended this service to others.
December 4, 2024
Arrived within a couple days !
November 30, 2024
Reliable
Reliable
I've been buying Mounjaro from this pharmacy for half a year at this point. A very reliable service. Quick approvals yet solid support. Unlike numan.com they have transparent pricing and I generally got my medication in 2-5 days.
December 1, 2024
Unprompted review
Very poor customer service. Really disappointed
It’s really disappointing that my pen seems to have stuck and I cannot use the last dose! I’ve messaged Michelle and sent photos as well as tried the troubleshooting options but to no avail. After about 20 emails and a missed dose, I’m advised to contact the manufacturer next week. My contract is with your company and it’s for you to correct.
As the product has failed it’s for you to rectify.
November 30, 2024
Unprompted review
Reply from Phlo
Hi Yvonne,
Thank you for your feedback and we’re sorry to hear about your experience.
As part of our due diligence process, we are required to involve the manufacturer, Eli Lilly, to investigate any issues with their pens. This is to ensure a thorough assessment is carried out, as most reported issues are due to user error rather than a fault with the pen itself.
While we don’t manufacture the pens, we take responsibility for dispensing them and supporting our patients through such situations.
We’re closely monitoring this investigation and will be in touch with the outcome. Eli Lilly will provide a detailed closure letter explaining what went wrong, and we will do everything we can to assist you further if needed.
Thank you for your patience and understanding as we work to resolve this. If you have any further concerns, please feel free to reach out to our team.
Sent drugs not needed
For the second time I have been sent drugs I did not order as I have more than enough of them
Whatever system you referred to in your reply I know nothing of. However as a person on a repeat prescription using your order system I try to order only what I need on the repeat as I’m done case I gave more than the months supply for a particular item. I repeat again I’ve not requested a particular item on two occasions and sent that to the GP to sanction. Are you saying the GP add the items I’ve not requested. I’d check your system before accusing others of ignorance
November 29, 2024
Reply from Phlo
Hi Donald,
Thank you for sharing your feedback. To clarify, Phlo dispenses medications based on prescriptions provided by your GP. In this instance, your order was processed after we received confirmation from yourself as you do not use our auto-order functionality.
If there are items you no longer need, we recommend contacting your GP to request they be removed from your repeat prescription list.
If there’s anything else we can assist you with, please feel free to reach out to our team.
Easier medication management
Phlo has made the management of my chronic medication much easier. I appreciate their ongoing communication with regards to when to order, if the medication is out of stock etc.
November 27, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.