Wear Felicity Reviews 

1,427
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and prompt response times, noting professional and caring staff. Many appreciate efficient inquiry handling, often receiving replacements or quick solutions. Several consumers also found products beautiful and well-made, recommending them for keepsake jewelry. However, some customers noted concerns regarding product quality, such as items arriving damaged, tarnishing, or having functional defects. Others found order fulfillment and delivery problematic, with items lost, delayed, or missing parts. Additionally, some experienced unhelpful or unresponsive customer support when trying to resolve issues, sometimes leading to no resolution.

What people talk about most

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, quick, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration due... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick and friendly... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing disappointment. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Because of an error by the postal service, I ended up not receiving my order when it was supposed to be delivered. I contacted them and they reassured me they would make things right if it had be... See more

Rated 5 out of 5 stars

With this being my first order from this company I had initially seen reviews that weren't the best but I decided to give them a try anyways. I am so glad I did. I feel like the jewelry is priced righ... See more

Rated 5 out of 5 stars

I had a hiccup with my PayPal that accidentally changed my address on the order to the local target instead of my address. I was so worried that my package would get sent there and emailed the team at... See more

Rated 5 out of 5 stars

Some how my photo didn't go in with my order. Customer service contacted me let me know where to submit it and if I needed help to contact them. I was able to submit the photo, which was seperate... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jewelry Designer
  4. Jewellery Manufacturer

Information provided by various external sources

Wear Felicity - The #1 Animal themed jewelry website with over 50 different animal rings! Ships worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(1,427)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Customer service was really helpful and understanding and replied fast and easy. Resolved my problem easily.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

International shipping

International shipping, so tlit took so long, but always received answers and updates when it was possible.
At the end, it was the most perfect gift I ever sent

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service beyond I’ve ever had

Customer service beyond I’ve ever had. You have a caring staff and I so appreciate Jaelyn and her assistance with the order I placed. I have worked customer service for 35 years and I’m grateful to have someone take the time to make sure my order went to the right address for my granddaughter. Thank you so much ❤️❤️❤️

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

You replied in a timely fashion

You replied in a timely fashion. I do however, wish you had a contact phone number, instead of receiving all the emails I have received. Look forward to receiving the bracelet I ordered.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

NOT WHAT I Ordered and no response.

I placed an order and it arrived after taking a very long time and 2 requests to customer service for status. I had uploaded a photo and name for the charm and when I finally received it - it was a stock photo of a dog and the word DOG not my pets name. I have reached out to customer service 4 times and no reply - silence. WORST ORDERING and customer service.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love your products and customer service

I love your products - I bought a snowman ornament a couple years ago for my husband and daughter and love it. I had some questions this time because I wanted a phrase inside not a picture. The individual I asked was very helpful and polite so I ordered a bracelet for my daughter as a result. Very professional and great products. Thank you!

July 13, 2025
Unprompted review
Rated 3 out of 5 stars

The ability to see the photo very poor was hard…

The ability to see the photo was hard enough, but two of my five bracelets were too blurry to make out the faces. When I wrote to customer's service they sent a reply telling me to take a video of the photo inside the bracelet??? Have you ever tried to do that.? Then I'm to send them the video for them to review and they would let me know their results.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience first time order

I loved the updates once my order was placed. The turn around time was perfect in receiving them. The photos inside the charms are just as beautiful as the originals. After reading other reviews, it made it sound like months and months until getting them, and it truly wasn't. Also I ordered two different items with two diff photos, both were delivered same day. I am going to be your biggest fan with your company!! Keep up the great work, am sure the upcoming holidays cause delays so get orders in ahead of time and you will be fine.

July 17, 2025
Unprompted review

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