PactReviews 

Great experience with Pact. The quality is solid, super soft and comfortable basics that hold up well over time. I also like that they focus on organic materials and ethical production.

Sizing can vary a bit depending on the item, but overall very happy and would order again.

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I sent
my items are too large. I should not have to pay for a refund due to inconsistent sizing. I have size small in other leggings from you and they are much smaller than these (see photo) also the new leggings are cut so they go out at the waist not in (see photo) The cream top is skin tight across the bust but huge on my ribs. Strange as I am an A cup?? There is no way I can teach in these. They will move/fall. Finally there are lots of broken stitches see photo

They sent
Hello Sarah,

This is Hakim from Pact customer service following up to confirm that we have sent you an email regarding your inquiry on March 16.

The email stated: I'm truly sorry to hear about the sizing issues and defects you've experienced with your recent order. I understand how disappointing it can be when products do not meet expectations, especially when it affects your ability to teach comfortably.

To better assist you and resolve this matter promptly, could you please share photos of the inside label and the areas where the stitching is broken on the leggings? This will help us verify the issues and determine the best course of action.

Regarding the cream top, I’d like to clarify if it was received in a different fit or size than expected, and I’ll be happy to guide you through the return process if needed.

Please note, the leggings you received are from our latest version, which is now available in one size option, and this might explain some of the sizing differences. However, we want to ensure you are satisfied with your purchase and will do our best to address your concerns.

Looking forward to your response so we can resolve this quickly.

I sent more photos

They sent the exact same email from Hakim again

I WANT THEM TO PAY FOR A RETURN LABLE AS THE ITEMS AT NOT FIT FOR PURPOSE

Made a purchase on 3/6/26. I still hadn't received the apparel item by 3/18/26, and so I decided to email them. First they told me to just login and look at the orders page to see shipping info?, and then on 3/19/26 they finally told me the item sold out before it was able to ship. Then, I looked at my credit card statement and saw they still has not refunded this order in the amount of $48.64 and then they responded to my twice trying to tell me that they had refunded me. I had returned several items and so there were 4 refunds back to the original payment method, but those 4 refunds were all for other orders -- not this order that never shipped. I had to take my time and put together a list of the order numbers and amounts, which is something they should be doing, NOT ME! I just don't understand in 2026 how customer service can still be this bad that these reps can't look up basic information, the same thing that I did.

UPDATE: Their customer service confirmed that an automated email is supposed to go out to inform if an order could not be fulfilled. In my case, it was confirmed that the automated email never got sent. I waited 2 weeks for this item, and was never notified I wasn't charged and this wasn't shipped. When I finally did contact Wear Pact.com on 3/18, this could have been so easily cleared up with one email, but instead I was told to just login and click on orders, and then I was told I was refunded on 3/12, which was not true. I got the run-around for another week and it's time I don't have.

Pact customer service did give me $20 in Pact credits to use on their site. For that reason, I've upgraded from 1 star to 2 stars.

BUT I shouldn't have had to go through all of this drama, to get to this resolution and understanding. All of this back and forth could have been resolved on 3/18/26 when I first contacted Pact Apparel.

My items arrived. All the same size. One was way too big, the other looked like a child's small with no stretch, and it was not pictured small. The other fit correctly. 2 items were a different color. Black was gray and red was like a dirty brown. Because they were on sale they chose not to make it right. I would absolutely skip this one. They spend their money on social media ads not making customers happy. Hope this saves someone. There are some other great companies in this space.

Customer service is absolutely horrible. I tried to purchase items on sale since they are very pricey, and the items were not included in my order since they “went out of stock before order fulfillment. When I reached out and expressed my frustration at them failing to properly fulfill my order and keep inventory correct on the website and request a solution, they said they would only give me $9 to cover shipping if I made another purchase which is incredibly insulting. Safe to say, I will not be ordering from pact again.

This company does not have good customer service, and still has not provided me a refund for things that were returned and it has been weeks. Plus, their sizing is not right, and the quality of the products was not great - very flimsy and thing. Overall, not a good experience and would not recommend that you shop with them. Very dissappointing experience.

Smelly items, demaged items, old bagd dirty and resued, broken and badly taped box, lomg wait, advosed failty demaged items were delivered and they asked me to pay for return of a FAULTY ITEM they delivered to Me. My time is extremelt valuable and This compay is huge no scam and mislead adv as well illegal acts as wants to be paid to deliver faulty items, not happening. They remiburse Me for the time and inconvenience occured due to their negligence with all full refound and apply the voucher that did not work in their website. Voucher was promised and was adv. 15% off. They have not reimbursed yet. Vivo barefoot did it within minutes and with kindness, so did Bhumi organoc clothing that have wonderfull packaging and not stinky clothes all wrapped in organic cotton bags, clean and pretty, with new boxes for delivery and good custumer services to Me. Pact is a hige scam, many reported plastic in clothes too not adv, somethig that is fined for Milions in Australia and Pact is getting imvestigated and in court and is going to loose badly. Karma works well, very well!

I placed an order on Feb 17 and I still haven't received it. When I checked the tracking number it said it was delivered on Feb 21 and then another entry said it has been processed and will be delivered soon and that was on Feb. 22. Nothing after that. I'm still waiting to connect with a human agent.

Pact made an error with my order and Vee was very helpful and resolved the issue. Before connecting with Vee, I had several email exchanges with AI that were frustrating and didn't address the problem. Thanks Vee!

Bought a $65 pack of underwear. One wash later, they are all falling apart at the seams, with holes and loose threads. Feels like a scam.

I was inspired by the idea of buying homewear made from organic cotton, so I purchased a black velour set (trousers and a hoodie) as well as another pair of beige velour trousers. However, the extremely poor quality of the fabric has caused serious inconvenience and even posed a risk in my home.

After the very first wash of the black set, the entire washing machine was covered in lint, and when shaken, the garment itself continued to shed a large amount of fibres. But the most concerning issue has been the impact on our elderly cat — her water and food bowls have constantly been filled with lint from the outfit. I was changing the water every two hours, yet black fibres were still floating in it, preventing her from drinking properly.

Wearing this set at home resulted in lint being everywhere — in the air and on all surfaces. It was a dreadful week. I decided to give it another chance and washed it again with three additional rinse cycles. However, this did not solve the problem. I cannot even wipe surfaces, as they immediately become covered in lint again. And, of course, our cat continues to suffer.

It is alarming that such expensive items can pose a risk to health.

They shipped me my things and their shipper damaged my product in shipping. A week went by with no one notifying me or following up. I have a trip in a week and asked that they could just reship the items to arrive in the next 10 days, and they would not. I will get a refund but the fact they were unwilling to fix the situation in a timely matter is unacceptable. Spending $130 on a sweatsuit should come with decent shipping.

Misleading company and dirty broken demanged items.

Adv online 15% off, website did not work and was not applied and they did not refound yet stating they cant refound.

Accc laws nsw au have milions taken back for misleading adv from compamy back to consumers so Pact is most def. Getting a legal process and investigations and lose Milions and give Back all money to Me and other custumers.

My time is 30 min $1500 and also above any pricing.

Waited for longer the promised, delivery partial and Faulty items. Broken package, not selaed old bags for clothes stinky clothes and bags and looked felt worn second hand no tags on clothes, i have evidences pics for all and rude custumer service majour fault not make sure delivery was correct when was already stated already in the order the instructions, not followed, they stated was already shipped and was not true was weekend and arriced 2 weeks after so all time was there. no trustworthy. Fake compnay, fluke, bunkrupt most likley or soon to be as fraud.

Disappointed in how easily stained, torn, and snagged these lovely, soft, not particularly inexpensive garments are. I bought three T's and three nightgowns, and within a few months of normal wear, there was the kind of damage that meant I could only wear these items at home alone. I don't put excessive wear and tear on my clothing -- I don't know what happened. Money down the drain.

Pact, get your s**t together. EVERY order I have made has gotten canceled for no apparent reason. I don't know how this is hard. Customer makes order, customer pays for order, you send order to address customer gives you. That's how it works, but Pact seems completely confused by this basic process. Customer has to CHASE and FIGHT to get a simple order delivered. Not worth it .

Their first time customer discount is a bait and switch. There are no items listed as full price, yet the 15% off only applies to full priced items.

Ahmed was super helpful assisting me via chat. Their virtual assistant offered no customer service. I recommend asking for a human to get actual help instead. Been ordering their panties, shirts, sweats, and dresses. Loved every piece from them! Looking forward to completing an order for 4 more dresses now thanks to Ahmed!

I live in UAE. Bought 2 pair of leggings size S, one full length, one 7/8th. I followed their size guidelines, I have 68kg and I am 172cm tall, in no sense whatsoever I can be considered XS girl. Leggings are too big, and full length ones are too long. One pair of leggings costs 31.5 dollars, customer service is asking for 20 dollars per pair of leggings to initiate return, taxes and duties will not be refunded. So in order to return items I need to lose close to the same amount I paid for items. Where is the customer service in all of this? How does makes sense? Obvious to say that I will never purchase again from this website, neither I recommend.

Vee provided outstanding customer service and went above and beyond! Much appreciated! - Amy

I bought a pair of leggings that were so uncomfortable and scratchy. I tried to return it and contacted customer support. Their response was we will give you "Pact cash" of a small amount towards your next purchase. I found that to be really illogical and not reasonable. So I then spoke with their customer service rep Reese. She was also not only rude but very unhelpful. I asked her if the first pair of leggings were uncomfortable why would I buy another pair and spend more money to buy another product? How is that a "courtesy". She said "well that's our policy" and said is that all? I was like yeah your customer service policies are not very good. DO NOT BUY from this company. They are NOT GOOD or care about their customers.