Weatherguard Windows UK Reviews 

159
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really happy with the way the whole process went from the survey, delivery , fitting and the helpful reassurance of the happy Hugo who more or less talked me through the whole process over the phone.... See more

Company replied

Rated 5 out of 5 stars

Right from the outset dealing with Weatherguard has been a pleasant experience. Their salesman wasn’t pushy, he explained options to us. They always answered our calls promptly and were cooperativ... See more

Company replied

Rated 5 out of 5 stars

Firstly excellent windows and fitting. The fitters were friendly and cleaned up everywhere after. The windows look AMAZING. Only issue was lack of communication as delayed due to covid, this wasn't an... See more

Rated 5 out of 5 stars

Needed to replace all my windows and doors but didn't want to borrow so planned to do them in three phases. Weatherguard quoted me for phase 1, contracted with them. Fantastic installation guys were g... See more

Company details

  1. Window Installation Service
  2. Double Glazing Installer
  3. Window Supplier

Written by the company

Weatherguard Windows UK only offering the finest energy efficient, elegant designs and most secure double glazed, windows, doors and conservatories in the market. With over a decade of experience installing windows, doors and conservatories we know exactly what is required to make your home secure, energy efficient and stylish, that’s why we work with our customers to create bespoke windows, doors and conservatories because we understand every customers home is unique. Here at Weatherguard Windows UK we provide for all your glazing needs whether it be to enhance the appearance of your home or you wanting to improve the energy efficiency and reduce those soaring energy bills or may be the security element of your existing windows and doors that is concerning you and your wanting state of the art high security multipoint locks to keep out the intruders. All our products are designed and manufactured in Britain using the latest technology and the highest quality craftsmanship to make sure our customers home is not only given a new breath of life but is equally secure and energy efficient making living in your home that much more comfortable. Our business is built on reputation, we are accredited installers and all our windows & doors come with a 10 year guarantee to give you further peace of mind. We understand it takes years to put your personal stamp on your home and make it a place you and your family can enjoy for years to come that’s why we work to the highest standards and detail to give your home the perfect finish. Our windows and doors are tested to withstand the most severe weather conditions. We make it as simple as possible when it comes to doing business with us, so once our design consultants have provided you with a bespoke design and quotation, we instruct our surveyor to take the final measurements and to reconfirm your choice of design which is usually within a week of you placing your order and once this is done we start manufacturing and arrange a fit date which is convenient for you the whole process from start to finish can take a few weeks, however we understand all our customers have different needs therefore we work with you to either install sooner if needed or whenever it suits you better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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4.8

All reviews

(159)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

***Excellent Service***

Well what can I say, absolutely great service from the moment I placed my order, to the time it all all complete. The process itself was very easy, from the staff the workmen. Very happy with the quality of windows.

April 24, 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting telephone manner from the…

Disgusting telephone manner from the lady who answers the calls.

March 31, 2022
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for your feedback tracy sorry you feel let down by our service, our customer care team will contact you to discuss this further.

many thanks

Rated 2 out of 5 stars

Poor company, best avoided

Like other people, I too have not received a ten year guarantee certificate. Since they fitted the new windows and doors 12 months ago I guess that is another lie that the company tell people. The whole thing is disappointing from start to finish - the 6 week installation time given by the sales person turned into 6 months, the windows arrived with some scratched and cracked glazing, poorly fitted trim and we have had problems with door hinges so they don't operate properly, condensation and mould on inside of bedroom windows. They are really hard to get to fix problems. Once they have been paid they want to take your money and run and only daily calls and threats to contact Certass to complain will get them to take any action. Best avoided unless you like lots of hassle. The only reason for 2 and not 1 stars is that with a LOT of effort they will eventually come back to try and fix things and because most of the staff are at least friendly and polite

March 31, 2022
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for the review Elizabeth we are sorry you feel let down, please can you contact us with you order number and we can look into getting this resolved for you.

Many thanks

Rated 1 out of 5 stars

Had windows and door fitted in nov

Had windows and door fitted in nov, we have phoned 4 times for the 10 year certificate and for the certass certificate said it will be sorted. Phoned certass and they still have not heard from Weatherguard

Has anyone have who used this company received the 10 year certificate or certass certificate ?

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Full of false promises

Ordered porch and windows from this company last February was promised fitting within six weeks. Windows were fitted in July after a lot of chasing and false promises. Porch was fitted end of August wrong roof put on and they tried to tell me it was a free upgrade I wish I could put pictures on here of the mess and carnage that was left. Porch at the minute is all the colours of the rainbow from black green and orange with mold and damp. Have had another builder in to be told that it is not sealed properly on the outside, and that it needs stripping back completely and redoing. If the people from weatherguard see this do not contact me with anymore false promises. I fell for it before and took previous review down against my better judgement. It won't be happening again. You had too many chances to rectify your mistakes!!!

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Just had a new composite door fitted it…

Just had a new composite door fitted it looks really good and the quality is excellent. The fitters were brilliant, very friendly and knowledgable, the door was fitted with no problems and they cleaned up after them.The only problem I had was communicating with the office for a fitting date but in the end everthing went well.I would use this company again.
R Barrett

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Our installation went extremely well

Our installation went extremely well; the Weatherguard team was efficient, thorough, and ensured a safe installation for all. We're very satisfied with the quality and professionalism of the work performed, and we look forward to engaging with them again in the future to complete the remainder of the window replacements on our home. Highly recommend!

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Full marks for this company

Full marks for this company. I bought a patio door and a front door from them. Right from the start the sales person was friendly, not too pushy a really nice lad.
The lads that did the fitting for me were really nice lads, clean workers, just got on with the job whilst making sure I was OK. They explained everything to me and left everything clean and tidy. The doors themselves are excellent. I cannot believe how warmer it is in my hallway. Thankyou so much.

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic windows

Fantastic windows! My house is so much warmer. I must say great customer service throughout also, and loved how they cleaned up after themselves properly

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, had windows fitted all over the house, easy communication, good correspondence, also delivered and installed fairly quickly compared to other businesses I used on my previous property. The mrs was delighted with the politeness of the workmen and also the quality of the job they did. Definitely worth referring…

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Perfection is key!

I would definitely recommend this company. I found the guys to be extremely helpful and the services were done to a great standard. I got new windows put in. The guys were very nice and it was the best work I've had dome in a along time. It's clear perfection is key to them. I might get some doors next time. Thanks again.

January 13, 2022
Unprompted review
Rated 1 out of 5 stars

Awful from beginning to end

Awful from beginning to end. The salesperson overpromised, the company underdelivered. We were told 10 weeks from ordering for our composite door and side-panels to be installed. After 12 weeks we hadn't heard from them. After chasing around 5 times we finally got an installation date. They then told us we couldn't have the glass we'd chosen. After choosing a new one, they then told us we couldn't have the side panels we wanted either. At this stage we were 18 weeks in. So they failed on the delivery date, they failed on the glass, they failed on the side panels. I then had to threaten them with legal action to recover our deposit, as they'd taken weeks over that too. Awful customer service too - 'we'll call you back' is to be taken with a pinch of salt the size of Everest.

November 21, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for your review Mr Emery and we are sorry the bespoke door you had ordered was not ready as per our timescales, there is a number of reasons for this, as you have mentioned the glass option chosen has been out of stock from suppliers which was out of our control especially in these difficult times. We then managed to source the glass from another supplier as per your agreement. The composite side panels you had chosen will not fit in your door opening as your door opening is too narrow unless you went for 1 side light, which would then make it possible for 1 composite side light.
Unfortunately products are out of stock everywhere and there are various logistical issues throughout the country which are beyond our control, many businesses have been affected by this not just us.
we accept it has taken a long time and we did offer a substantial discount which you declined.
As a reputable company we have a refund policy in place and your deposit was refunded in full as per our policy.

Rated 5 out of 5 stars

Excellent service and product in every way

Weatherguard Windows have done an amazing job for me. From start to finish their service was brilliant and all the work was carried out to extremely high standard. I was given really good advice at the ordering stage, kept fully informed whilst the product was on order and the installation was done by a fantastic team without any delays or hitches. I had the windows and doors replaced throughout my property plus French windows installed and I'm truely delighted with how it all looks and the high quality of the doors and windows. Without any doubt, I highly recommend Weatherguard Windows

November 20, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you Very Much Alison for choosing Weatherguard Windows UK and for the kind and honest review, we appreciate your feedback.

Rated 5 out of 5 stars

Excellent!

Had 1 window replaced during lockdown due to a continuous draft coming through the old one right where we were trying to work. Weatherguard gave us a great price, and were very quick and efficient when it came to the replacement. The new window exceeded our expectations - the room is now noticeably warmer and outside noise much less noticeable.

November 10, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for the positive feedback Mr Lowry we are glad you are pleased with your new window

Rated 5 out of 5 stars

Lovely replacement wooden windows

Weatherguard replaced our single glazed wooden sash windows with double glazed wooden ones. They worked with us to ensure we got a traditional look to suit the age of the cottage. They were fitted well at a reasonable price with friendly fitters. Lots of people have commented on how good the windows look, we are really pleased with them.

October 13, 2021
Unprompted review

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