Weatherguard Windows UK Reviews 

159
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really happy with the way the whole process went from the survey, delivery , fitting and the helpful reassurance of the happy Hugo who more or less talked me through the whole process over the phone.... See more

Company replied

Rated 5 out of 5 stars

Right from the outset dealing with Weatherguard has been a pleasant experience. Their salesman wasn’t pushy, he explained options to us. They always answered our calls promptly and were cooperativ... See more

Company replied

Rated 5 out of 5 stars

Firstly excellent windows and fitting. The fitters were friendly and cleaned up everywhere after. The windows look AMAZING. Only issue was lack of communication as delayed due to covid, this wasn't an... See more

Rated 5 out of 5 stars

Needed to replace all my windows and doors but didn't want to borrow so planned to do them in three phases. Weatherguard quoted me for phase 1, contracted with them. Fantastic installation guys were g... See more

Company details

  1. Window Installation Service
  2. Double Glazing Installer
  3. Window Supplier

Written by the company

Weatherguard Windows UK only offering the finest energy efficient, elegant designs and most secure double glazed, windows, doors and conservatories in the market. With over a decade of experience installing windows, doors and conservatories we know exactly what is required to make your home secure, energy efficient and stylish, that’s why we work with our customers to create bespoke windows, doors and conservatories because we understand every customers home is unique. Here at Weatherguard Windows UK we provide for all your glazing needs whether it be to enhance the appearance of your home or you wanting to improve the energy efficiency and reduce those soaring energy bills or may be the security element of your existing windows and doors that is concerning you and your wanting state of the art high security multipoint locks to keep out the intruders. All our products are designed and manufactured in Britain using the latest technology and the highest quality craftsmanship to make sure our customers home is not only given a new breath of life but is equally secure and energy efficient making living in your home that much more comfortable. Our business is built on reputation, we are accredited installers and all our windows & doors come with a 10 year guarantee to give you further peace of mind. We understand it takes years to put your personal stamp on your home and make it a place you and your family can enjoy for years to come that’s why we work to the highest standards and detail to give your home the perfect finish. Our windows and doors are tested to withstand the most severe weather conditions. We make it as simple as possible when it comes to doing business with us, so once our design consultants have provided you with a bespoke design and quotation, we instruct our surveyor to take the final measurements and to reconfirm your choice of design which is usually within a week of you placing your order and once this is done we start manufacturing and arrange a fit date which is convenient for you the whole process from start to finish can take a few weeks, however we understand all our customers have different needs therefore we work with you to either install sooner if needed or whenever it suits you better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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4.8

All reviews

(159)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you want replacement doors and windows - these are the guys!

Well, after getting quotes from a fair few companies for replacements windows and doors, and having the 'hard sell' thrown at me it was like fresh air when Faz turned up. He was thorough and patient - totally understood that it's a big purchase and not to be rushed. He explained the science behind the heat ratings (which to be fair, went straight over my head? but he was so passionate about the company and their products! Pricing was fair and they met me at my maximum budget. The wait between signing up and install was longer than the 6-8 weeks - more like 12-14 - but as it was summer it wasn't an issue really. The install team were great guys, polite but friendly and they cleaned up as they went along - bonus!! The overall install and finish is exactly what I was expecting - brilliant! Also 2 months after the install I had an issue with my patio door not locking - I contacted them and within half an hour someone was here to fix it - what can I say except 'Thank you'!

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Wonderful guys do what the say extremely happy with their service would recommend them . Fisal was a great person to deal with absolutely a gentleman.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

New windows

Just had new windows fitted with Weather Guard windows, the fitters were very good left no mess and did a super job from start to finish and delighted with the finished product. t,s made a big improvement to the appearance of our house delighted.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

First of all i would like to say what…

First of all i would like to say what beautiful doors, had to wait a while but understood with the way things are going timescale wise, good installers amazing finishing and now looking forward to hopefully my new windows being installed, reccomend this company, no sales spiel no bargaining straight talking quote you get what you pay for.. Quality

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant company just had 7 sash…

Brilliant company just had 7 sash windows replaced on our barn conversion, had a cut out for a set of bi folds, excellent work, price was good salesman on point kept in touch throughout the whole project next thing they on with is our conservatory, highly recommended firm. Thank you Adam and the team at Weatherguard

September 16, 2021
Unprompted review
Rated 1 out of 5 stars

This so called professional company…

This so called professional company have made me ill with their appalling customer service and their so called business professional way of treating paying customer's. They took a cash deposit from me on the 11th of June 2021 of £1470.00 whereby I was assured by their representative for their company that my fencing, shed, garage side door, garage side window , gate and panels would be fitted at the beginning of July. I had no contact from this company only the calls I made to them regarding the installment date. I telephoned this company agai on the afternoon of the 5th of August to which I was informed that all the necessary supplies to complete the contract that we had made had been obtained and the work would commence on Monday the 9th of August and you would be arriving at 10 in the morning . I made arrangements with neighbours to make sure your team of fitters had everything they needed and I left soft drinks and snacks on the back step with the keys. My neighbours contacted me at work to inform me at 11 am that no one had turned up. At 11.45 I rang your company to be told by your representative that "if they haven't arrived yet then they won't be coming today",. I then tried to call Weatherguard Windows on numerous occasions and just got call ended ?? The representative for the company had given me an alternative number to ring when I placed my order on the 11th of June 2021 but it just went onto voicemail ? So I then tried to contact the company on 0800 number to which the line was dead? I was distraught my £1470.00 pounds was a huge amount of money!! The amount of phone calls I made to the company!! Plus told time and time again they would ring me back and didn't .I told Weatherguard they was totally in breach of their contract and all I wanted was my £1470.00 pounds back to which they still messed me about until finally my deposit was refunded after 11 weeks of sheer stress that has made me so poorly so please read my review !! This should not happen in this day and age especially to a lady that is nearly 60 and lives alone. I don't want anyone to have to be put through
what I have by this company.

September 7, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

This Review is False, Trust Pilot have been informed to have this removed

Rated 5 out of 5 stars

New front and back doors

Very happy with new front and back doors, both fitted in under three hours. Really stylish glass which let's in much needed light. The two fitters were really friendly and they cleaned after themselves. Thanks

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service, fitted faulty window keep ringing told they would get back to me never do, virtually rendered my upstairs uninhabitable and they don't care, team that fitted windows weren't one of there teams, turned up late didn't leave till 1:30 in the morning, damaged kitchen cabinet after being told won't hold there weight, broke light shade, expanding foam and mastic everywhere, and weather guard not interested got my money don't care about after service
Now after seeking legal advice will be approaching visa to open a case to get my money back or preferably the windows repaired, if that fails then court action.
Nice windows, poor customer service, shoddy installation, use at your peril!

August 30, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Good afternoon Mr Connolly thank you for taking the time out to write a review, we understand the job was completed to your satisfaction and payment was only made once the job was completed which was over 3 months ago. We have spoken to you since the job was completed and there has never been any mention of any damage or silicone/mastic being left anywhere. All our fitters work to a high standard and have been in the industry for over 20 years.
We have only heard from you recently regarding a snagging issue with a window which we attended to but were unable to resolve the issue on the day and advised you a service engineer will be out to make a slight adjustment, due to the current situation we are short staffed hence engineers are taking a little longer to get to you, Please be patient and we will get to you. you are scheduled in this week to resolve the snagging issue.

Rated 5 out of 5 stars

Happy customer

We had porch windows installed by Weatherguard and are very pleased with the quality and value of the work carried out. The fitters were pleasant and efficient and provided great service. We would definitely use Weatherguard again and would recommend to others.

July 7, 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer services, excuses to change the installation date

Promise the door will be installed in May but changed dates 100 times. poor communication,this company is very bad at customer service and they have no idea how to value a customer. We wasted our 12 weeks which was very frustrating. They did not give deposit back straight away, I have to wait 10 days to get my money back. This company is worst honestly. We did not have confidence at all that they will install the door in August as we know there will be another excuse in August.Please guys do not use them.

June 24, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Than you for taking out some valuable time to write a review, This review is Incorrect and highly exaggerated we are a reputable company and strive to offer our customers a good service unfortunately due to the current situation with the pandemic many products being out of stock or have a longer lead time therefor having a knock on affect on most industries. We endeavour to complete installations as quickly as we can once the product is ready. Due the the complexity of you order there were longer lead times which we had no control over and because we had no definitive delivery date from our suppliers we agreed to refund your deposit which any reputable company would do, hope the refund has restored some confidence in us.

Rated 5 out of 5 stars

Fantastic!

Our French doors have transformed our kitchen, they are beautiful and so happy with them. The service was great, right through from placing the order to installation. We had just moved in when the salesman came round to quote us, and he understood our situation with not knowing when we would be ready to have them installed and wasn't pushy, which was really appreciated. I just had to call when we were ready.

The fitters were fantastic, a very tidy job, and they talked to us to make sure the finish was exactly what we wanted and made sure the frame fit perfectly around our awkward tiles! Thank you.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellent

The installation had to be delayed due to my ill health, company said no worries and came back a week later than planned to do the work. An excellent job, very pleased with the new doors and windows.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

I had approached this company for a…

I had approached this company for a quote for my bay window that needed replacing (plus I wanted a redesign of the window) and a composite front door.
The salesman that came was no pressure. One straight very reasonable price, even though the door was made in Germany within five weeks my work has been completed. The guys who came to do the work were friendly and cleaned up as they went along.
I have been informed by both the guys who did the work and weatherguard themselves if I have any problems just to get back in touch with them. The way I have been treated I feel no hesitation should I have a problem.
I was kept informed during the whole process.
I would not hesitate in using them again. Highly recommend......great price for quality work.

Sue Rana

February 16, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for your kind words and the positive feedback. We are pleased you are happy with our products/installation and our overall service.

Rated 5 out of 5 stars

Lovely new door and side panels

Very good communication throughout from Razwan. Fitters turned up on time, were friendly and did a good job of fitting the new door and side panels. Good quality and a fair price.

February 12, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you Debbie for using us again and thank you for your kind words we are pleased that you like your new door :-)

Rated 5 out of 5 stars

I couldn’t have had a better experience…

I couldn’t have had a better experience with this company. My new windows were made and installed within a couple of weeks. They were very efficient and the installers managed to fit the news ones (5) within 5 hours. I’m very impressed by the company and would recommend to others.

February 6, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for the positive feedback we are pleased you like your new windows and found us very efficient. If we can be of any further help in the future please feel free to contact us.

Rated 5 out of 5 stars

BRILLIANT

From start to finish what a amazing job by Michael and the team,
We had some difficult sized windows to replace and it was very hard to decide between choosing a company, so glad we chose Weatherguard will be using them again in the summer for our conservatory

January 26, 2021
Unprompted review

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