Weatherguard Windows UK Reviews 

159
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really happy with the way the whole process went from the survey, delivery , fitting and the helpful reassurance of the happy Hugo who more or less talked me through the whole process over the phone.... See more

Company replied

Rated 5 out of 5 stars

Right from the outset dealing with Weatherguard has been a pleasant experience. Their salesman wasn’t pushy, he explained options to us. They always answered our calls promptly and were cooperativ... See more

Company replied

Rated 5 out of 5 stars

Firstly excellent windows and fitting. The fitters were friendly and cleaned up everywhere after. The windows look AMAZING. Only issue was lack of communication as delayed due to covid, this wasn't an... See more

Rated 5 out of 5 stars

Needed to replace all my windows and doors but didn't want to borrow so planned to do them in three phases. Weatherguard quoted me for phase 1, contracted with them. Fantastic installation guys were g... See more

Company details

  1. Window Installation Service
  2. Double Glazing Installer
  3. Window Supplier

Written by the company

Weatherguard Windows UK only offering the finest energy efficient, elegant designs and most secure double glazed, windows, doors and conservatories in the market. With over a decade of experience installing windows, doors and conservatories we know exactly what is required to make your home secure, energy efficient and stylish, that’s why we work with our customers to create bespoke windows, doors and conservatories because we understand every customers home is unique. Here at Weatherguard Windows UK we provide for all your glazing needs whether it be to enhance the appearance of your home or you wanting to improve the energy efficiency and reduce those soaring energy bills or may be the security element of your existing windows and doors that is concerning you and your wanting state of the art high security multipoint locks to keep out the intruders. All our products are designed and manufactured in Britain using the latest technology and the highest quality craftsmanship to make sure our customers home is not only given a new breath of life but is equally secure and energy efficient making living in your home that much more comfortable. Our business is built on reputation, we are accredited installers and all our windows & doors come with a 10 year guarantee to give you further peace of mind. We understand it takes years to put your personal stamp on your home and make it a place you and your family can enjoy for years to come that’s why we work to the highest standards and detail to give your home the perfect finish. Our windows and doors are tested to withstand the most severe weather conditions. We make it as simple as possible when it comes to doing business with us, so once our design consultants have provided you with a bespoke design and quotation, we instruct our surveyor to take the final measurements and to reconfirm your choice of design which is usually within a week of you placing your order and once this is done we start manufacturing and arrange a fit date which is convenient for you the whole process from start to finish can take a few weeks, however we understand all our customers have different needs therefore we work with you to either install sooner if needed or whenever it suits you better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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4.8

All reviews

(159)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!

Update 2: Do not listen to their lies in the reply to this review, as the issues are still not resolved, the company has just "completed" the job on their side and will no longer respond, despite there existing numerous faults with the installation still outstanding, which their installation manager agreed were faults and said would be fixed, however they still have not been.
I wouldn't have expected to call them back even once, but they have been out twice after the initial installation to try to rectify the faults, but just leave a half finished mess rather than actually completing the job, which makes no sense, as you'd think it'd be in their best interest to fix it first time.

Update: They are still pushing the date to fix the windows further and further back.
This is after the last date where they were supposed to fix the issues, but they did a couple of bits, then fobbed me off by telling me to call the office for the rest of the work doing as they weren't being paid for being called out again, so weren't willing to do more of the work.
All the while the fitters that were supposed to be fixing the windows were having a strop because they had to come back and fix the poor first installation, slamming doors and throwing things in the garden.
One of the most unprofessional companies I've ever dealt with and will be actively telling everyone I know to go elsewhere, as they're just cowboys.
Their "installation manager" has been out to look at the state they left the windows in and agreed that it's subpar work that isn't fit for purpose.
I'll be taking further action unless something is done about the windows, but seeing how they've set dates and missed the dates 3 different times, I have no confidence that they'll resolve the issues.
At the moment I'm left with draughty rooms all over the house and stuck with higher heating bills than with the very old double glazing that was installed before...

Original Review: The standard at which they have finished off the windows is absolutely shocking.
I wish I could add pictures to these reviews, as once you saw the pictures, you'd definitely not go with them to fit anything.

They've left the windows missing almost all of the trim and they're letting in more of a draught than the old windows they replaced as they've not properly used the expanding foam and have even missed whole sections of where there should be expanding foam.

On top of this, they keep promising dates to come out and fix the problems, but keep pushing it back.

I knew by the very pushy salesman that turned up to discuss the windows that it would be a mistake going with them, but I now wish I would have trusted my gut and went with any other company, as I'm sure that the work would have been completed to a much higher standard.

January 21, 2021
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Thank you for the review Mr Martin , We have looked in to your complaint and as a company we have held our side of the agreement by liaising with yourself throughout the installation and after the job was completed. We feel your review is unjust as we have been to your property numerous times to resolve the matter although the finishing of the job was finished as per your instructions and requirements.
Once a job is complete our customers are given the opportunity to inspect the work and sign the work off to make sure they are fully satisfied with the product and Installation before making the final payment (we call this good customer service).
We have many happy customers with excellent reviews and we strive to maintain our service standards.
If you wish to discuss anything further please feel free to contact our office.

Rated 5 out of 5 stars

Firstly excellent windows and fitting

Firstly excellent windows and fitting. The fitters were friendly and cleaned up everywhere after. The windows look AMAZING. Only issue was lack of communication as delayed due to covid, this wasn't an issue but an update would of been nice. But minor problem which doesn't effect quality or visual pleasement of new windows. Very happy!!

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

PatsyB

Very pleased with the windows l have had fitted by this company Fitters very good A good job done at a competitive price

November 7, 2020
Unprompted review
Rated 5 out of 5 stars

extremely proffessional company

This is the second time I’ve used Weatherguard windows and must say they never disappoint absolute great bunch of lads ...the sales manager that cane to see us went through the product in great detail and showed me multiple products in his demonstration and his price was to good to say no ...the fitting team were excellent and were extremely tidy ...
Thanks Weatherguard will definitely recommend

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

Rude, bad mannered sales people - Awful 1st impression

Requested a quote for windows at my property. The representative that came out to see us started the sale very well. He brought visuals for us to see and explained in detail the products that could be offered to us. The price quoted was competitive.
This appointment then took a downward spiral when we advised that a decision could not be made there and then as we had to research our options fully for the representative to throw a paddy and sulk like a petulant child and informed us that we had 'wasted his diesel'. He went on to say he didn't need our business as we were only quoted for three windows. He continually used bad language in front of my child and I found him to be the most unprofessional person I have ever had the displeasure of meeting. Safe to say, Weatherguard will not be getting my business nor would I recommend them to anyone. Very disappointing!

September 30, 2020
Unprompted review
Weatherguard Windows UK logo

Reply from Weatherguard Windows UK

Hi Miss Wilson,
We are sorry to learn of your experience with our sales representative, although you agree everything started on a Positive and went well .
We have a very high standard of service and strive to deliver this to all our customers and this is reflected in all our positive 5 star reviews, We are sorry you feel we have not met your expectations on this occasion. We would have expected any genuine customer to call our office or email us to raise their concerns so that we could fully investigate their concern immediately. Since we have not had this opportunity, It is fair to say your review of 1 star is unfair and not a true reflection of our company or service but an attempt to tarnish a reputable firms name.
As part of our service we provide a follow up call, which we have made attempts to call you to get your feedback on our service the following day after the visit but with no luck.
Our Salesman who visited you has been with our company for many years, he is a mature family man and has only attracted positive 5 star reviews consistently over the years and we find it not only difficult but impossible to believe he acted in this manner but feel your negative experience is highly exaggerated and baseless.
If you wish to discuss this further please contact our office and we will be happy to assist.

All the best

Rated 5 out of 5 stars

Great BUT ..........

Had 2 separate door/window/guttering installations done by this company. Encountered a lot of problems which required patience on my part to allow them To get sorted .... which on the whole they were. Fitters good to deal with/nice product. Still have some problems but have been assured they will be sorted in due course .....i’m sure they will. Make sure you do a FULL CLOSE-UP examination before you sign the ‘I am fully satisfied’ form and make final payment to the fitters. Even so, i i trust company to resolve my issues. I’ll post again later when the issues have been resolved

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

Needed to replace all my windows and…

Needed to replace all my windows and doors but didn't want to borrow so planned to do them in three phases. Weatherguard quoted me for phase 1, contracted with them. Fantastic installation guys were great. After service top quality. Will definitely use them for phase 2 and 3. Would genuinely highly recommend Thomas Morrison.

July 26, 2019
Unprompted review
Rated 5 out of 5 stars

Weatherguard Windows UK was recommended

Weatherguard Windows UK was recommended by a work colleague, i arranged an initial quote for a composite door mike the salesman was brilliant very professional and not pushy, i placed an order and within 3 week the door was installed. The fitting team were polite and courteous and cleaned up as they went along.
I would highly recomend this company to anyone considering replacing their windows and doors.

June 17, 2019
Unprompted review

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