WebCreationUK 

I recently worked with Nilanjay Ghura. I’ve not experienced that level of expertise and professionalism in long time.

He deserves a raise and more than a 5star🌟🌟🌟🌟🌟🌟!

very responsive and quick to attend to request, I would recommend your services.

Professional and responsive team, easy to communicate and deal with.

I do highly recommend this company for those who wanted to create their website.
Very professional they are indeed.

A great team who not only designed me an attractive website, but they also helped me to portray my message to my target audience effectively. I was very happy with this company .

they were really good, they always listened and work was very professional.

My query was dealt with quickly and just as I wanted it.
There was no need for me to explain my request over and over again.

excellent and responsive service Sarah Cristobal was very helpful

Very responsive. This is my first site so its an ongoing learning experience. Responses to queries are dealt with quickly and the team are very professional.

The WCUK Ads team has managed to rectify the errors and oversight by initiating a zoom call with me and going over some of these mistakes, thanks to Nilanjay.
The biggest issue outlined was the lack of communication and clear, concise instructions beforehand which has resulted in friction and a non-understanding of the subject matter, especially having to communicate with a middleman.
But this has been resolved and clarified now and I’m happy to continue working with them.

However, I’m still a little let down by the SEO team.
I’m prefacing this by stating that I completely understand that google algorithms are unpredictable and it’s not the fault of the SEO team, however, I find their lack of initiative in providing updates a bit off-putting.

I had to personally log in and check the rankings of some of the keywords to realise it’s dropped -196 in places on google rankings.

I’m a final year University student who’s majoring in an exacting degree along with running a small business and doing an internship, hence I’m unable to constantly check in on these rankings.

How is it that the client has to be the one providing all the ranking updates?

I’m paying over £900 a month on SEO and it seems I have to be the one providing ALL the updates, and not the team doing it for me.

As the previous commentator Melanie suggests, it shouldn’t be on the client’s onus or responsibility to fix these mistakes and inform the team about any errors or changes, but the company’s.
But it seems this particularly valid source of concern has not been thoroughly addressed or seen to.

Had I not informed the SEO team of this, they would have absolutely no clue of the sharp drop in rankings.

I have no idea how long these keywords have plummeted in rankings for, but I’m honestly quite disappointed about having to be the one to provide updates to Agata and her team and point things out as opposed to them doing this for me.

I’m not saying I should receive updates every single day, but the occasional email informing me of any changes to these keywords would be much appreciated.

A lot of these keywords have plummeted in rankings, not just one as the team presumes, (again, I understand google algorithms are tricky and I’m not blaming the team), but none of these were addressed to me promptly and I had to be the one to find that out myself.

How is this even possible.

I sincerely believe that they’d have led me on for 6 months without telling me about these keywords.
Had I not informed them of the rank decrease, they would’ve still been negligent.

Overall, they’re decent with implementing keywords and increasing your website visibility, but it seems the team is often scattered with their attention and is unable to direct their focus onto their clients.

Please don’t take this criticism the wrong way, just providing some helpful feedback about what could be done better, I.e communication being the biggest factor.

Fantastic communication. Listened to all my ideas and created a website that was exactly what I wanted. The team worked incredibly hard, their customer support is second to none. Highly recommended!
Thank you so much for all your hard work!

I was at first sceptical about the service I would receive from Webcreation because I am a small business and not familiar with much of the web 'jargon'. There are 'rogues' out there and I thought they would see me as 'a gravy train' . How wrong I was! I have had an EXCELLENT experience. Yes you are dealing with a number of different people (it might improve the Webcreation Service if there were less) but everyone was very polite and amiable and did take my views 'on-board'. The communication for me was very good and mainly by email (which I prefer). Everyone was very good but I had particlar involvement with Sunil & Maria who were extremely helpful and very professional. I am very happy with the result of my Website which was created and implemented very quickly. I have no hesitation in recommending. 'Speak as you find'. Well-done.

I gave all the information I was looking for in a web design company, only to eventually find I was mis-sold, given false information and then found it was a continuous push and add on for you to spend more money.
I found the whole experience time consuming and incredibly exhausting, and communication with people in 3 different countries and the language differences challenging, why can I say this ??? after 4 months of getting nowhere and loosing money I went else where, finding a local company and working with them I can compare - and they listen, have flare, design capability, and come up with a design- first one without any input from me - perfect- I've hardly done any work on this website and they've done an amazing job, it's not about the client doing all the hard work and correcting all the mistakes!!

Full marks to WebCreationsUK for creating a great website, friendly and helpful service and special thanks to Wahab for all his patience with all my queries etc.
Much appreciated

Sally and Wahab have given us an excellent support

New business,New website,the whole experience with web creation has been very positive so far and they have always replied quickly to enquiries and completed revisions in a timely manner,my site is nearly completed and have to commend sanchit and sally on implementing our ideas into a great looking site and doing exactly what was promised at the start,well done!!! keep it up.

I just want to say a MASSIVE shout out to Aaron Garrity for helping me today. I have spent 2 days being passed from pillar to post and it was such a breath of fresh air to speak to Aaron, and I can't thank him enough - he is my Knight in Shining Armour.

They are good web designers but at the first contact they didn't give enough information and deadlines aren't met.
You don't recieve only one person as your case worker there might be more than two people.