We bought a side table. They sent it with short unmatching screws. I tried to file a report on their web site but it is super buggy page. It keeps throwing "• The CSRF token is invalid. Please try to... See more
Company replied
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See what reviewers are saying
First order with Wehkamp, and the last. Side table ordered arrived in 100 pieces. Poorly packaged and no delivery service insight. Second item should be delivered “the next day” is now 4 days ago. S... See more
Company replied
Why is Wehkamp score so low in Trustpilot? This webstore is amazing. It has never failed me (and I have ordered multiple times). Super efficient delivery and return process. Money reimbursements smoot... See more
Company replied
HORRIBLE customer service. i can't believe a person called Johannes even works in customer service. I am really wondering how can this company even be in business. stay away especially if you ask them... See more
Company replied
Company details
Written by the company
We zijn er al ruim 72 jaar voor Nederland, voor iedereen, voor gezinnen en dat in iedere fase van het leven. Iedereen kent ons, en wij kennen Nederland. We helpen bij het maken van keuzes, we zorgen voor een mooie, relevante, zorgvuldig samengestelde selectie van artikelen en we helpen om snel te vinden wat je nodig hebt. We zorgen dat de bestelling razendsnel in huis is of bij het dichtstbijzijnde pick-up point. Die reis begint in ons hypermoderne distributiecentrum, van waaruit we miljoenen klanten bedienen.
Contact info
Zwolle, Netherlands
- 038 - 8454545
- webcareteam@wehkamp.nl
- www.wehkamp.nl
2.3
Poor
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best online shopping
March 28, 2022
Unprompted review
Reply from Wehkamp
Goedenavond,
Bedankt voor de positieve woorden.
Met vriendelijke groet,
Webcareteam wehkamp
No afterpay even though advertised
The company is advertising everywhere that you can pay after you received the goods and you like them. I just ordered an electrical bike which I don't know if it will fit. I choose afterpay. Few hours later I get an email that I don't qualify! W@F! Based on what? It is totally misleading the customers on purpose
March 22, 2022
Unprompted review
Reply from Wehkamp
Good evening, we are sorry that you are not satisfied. I understand that you are not eligible for your chosen payment option. I would be happy to look into this with you. Can you send me a link to this complaint together with your details by e-mail to socialmedia@wehkamp.nl
Yours sincerely,
Webcare team Wehkamp
DOING BUSINESS WITH YOU IS RELAX
DOING BUSINESS WITH YOU IS RELAX. NO PRESSURE AND ALWAYS ON TIME.
March 19, 2022
Unprompted review
Always a very good, reliable service.…
Always a very good and reliable service. Both with deliveries and returns. Return payments are processed quickly too. Plus a great choice of clothing and frequently discount sales. I am a very regular customer and always extremely satisfied.
Thank you Wehkamp.
March 19, 2022
Unprompted review
One of the best online shop in…
One of the best online shop in Nederland.
March 18, 2022
Unprompted review
Excellence shopping
Wide variety of products, affordable prices, and rapid delivery which is usually the following day after placement of order.
March 18, 2022
Unprompted review
One of The Best Online Shop!
One of The Best Online Shop!! Quick sending. Quick response. Proffesional. So many good brands. Highly Recommended. Love Wehkamp.
March 18, 2022
Unprompted review
Super services
well I have been a client for a very long time. Thank goodness Wehkamp has great product hence my satisfaction and being a client for so long. The goods which I have purchased now and previously, I have always been most pleased with.
March 15, 2022
Unprompted review
Great range of products
Great range of products. Placing order and delivery is easy and fast. Also, return is hassle free. All in all, excellent service.
March 15, 2022
Unprompted review
You are doing good job, for me and my family.
Hai, Team Wehkamp, you nicer, friendly company,I like you very much, keep it up , have a great time.
March 13, 2022
Unprompted review
Only When you buy everything Wehkamp…
Only When you buy everything Wehkamp Will by oké.
BUT When sent two or three times you order back Wehkamp don’t like you.
Wehkamp will punish you!
You have to Pay in advance🤔
March 13, 2022
Unprompted review
Reply from Wehkamp
Good afternoon,
We are sorry to hear you unhappy with our services. Unfortunately, we do not quite understand what you mean. Could you please send us an email with more information regaring your complaint to socialmedia@wehkamp.nl with your clientnumber and date of birth?
Kind regards,
Webcareteam Wehkamp
It’s so easy to order at Wehkamp!
It’s so easy to order at Wehkamp! I’ve never been disappointed and delivery is always on time! Highly recommended webshop!
March 12, 2022
Unprompted review
Best webshop ever!
I love wehkamp! It’s always my first choice to order stuff because I can order and try on and send back what I don’t want to keep. Competitive prices for essential baby stuff like nappies and wipes too. Always something for all the family. Delivered quickly and returns are easy! If there’s ever a problem it is always resolved quickly and efficiently.
March 12, 2022
Unprompted review
Happy customer for many years now
Happy customer for many years now. Never a complaint and if there is one it gets quickly resolved. Sharp pricing and send back / delivery options are a bonus.
March 12, 2022
Unprompted review
Wehkamp is Top
March 12, 2022
Unprompted review
Wehkamp is a excellent online shopping…
Wehkamp is a excellent online shopping service with one of the best services out there,but the selection of Wehkamp become less interesting, compared to the competition,thus I still love it ,but order less at Wehkamp. Another thing Wehkamp has to compete with other online shopping services like cool blue,also the price on Wehkamp products are mostly too high.
Hopefully Wehkamp reads this.
March 12, 2022
Unprompted review
Reply from Wehkamp
Good evening,
Thank you so much for your feedback. We are glad to hear that you are happy with our services. We'd like to write down your feedback about our selection and prices. Please send an e-mail to socialmedia@wehkamp.nl with your client number and date of birth.
Kind Regards,
Webcareteam Wehkamp
Hello.
Hello.
I bought a bed. And i really dont understand why you get atime between 0800 and 2200. You have to stay how the entire day.
If i buy something at lets say Bol.com there i can choose what day and how late. I really think that is a service where Wehkamp loses a lot of terrain. Even if you ask people 10 euros like for a wehkamp premium account so they dont pay for sending stuff being able to receive on sunday even for free. Wehkamp is behind a lot on that service.
March 12, 2022
Unprompted review
Reply from Wehkamp
Goodmorning,
Thank you for your review.
Large items, like bed boxsprings, are delivered with Dynalogic. They are a large company that work for multiple businesses. That's why it is not possible to choose a specific time schedule beforehand.
We understand that this is not convenient for our customers. So we sent an update the night before delivery. Then you will receive a time schedule between two hours. For example: between 14:00 and 16:00. You can also track the live location of the delivery man.
This way you don't have to stay home all day.
Besides that, we don't provide a 'wehkamp premium' account. You can pay for extra delivery options, which varies per item.
If you have any more questions, feel free to contact are customer service.
Kinds regards,
Webcareteam Wehkamp
Reliable good service
Reliable good service. Awesome range of products to choose from. Pricing is good as well.
March 12, 2022
Unprompted review
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