Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more
The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more
Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more
Company replied
Company details
Written by the company
Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Contact info
Cibyn industrial Estate,, LL552BD, Caernarfon, United Kingdom
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't fault the two lads that delivered…
Can't fault the two lads that delivered the wardrobe. Nothing was a bother to them and they did what they had to in order to get the wardrobe into the right room. 10/10
October 27, 2025
Unprompted review
Good quality furniture and hassle free…
Good quality furniture and hassle free delivery. Really polite and helpful delivery men.
October 23, 2025
Unprompted review
informed regarding delivery
Kept informed regarding delivery
Men who delivered were excellent and helpful
Furniture really good and taken upstairs by the team
Many thanks
Would not hesitate to recommend this company
October 22, 2025
Unprompted review
Your delivery men were amazing!
Your delivery men were amazing!! We are elderly and use a stair lift, but these two guys managed to work a way around it and placed everything in place as we needed. They were so neat and tidy, clearing up and removing all packaging. And of course, the bedroom furniture looks wonderful. Thank you for good value and customer care!!
October 21, 2025
Unprompted review
Reply from Welcome Furniture
Hi Bethan Storm
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
Welcome come back anytime
Polite staff did their job quickly and very efficiently without cutting any corners good old fashioned workers that certainly looked as if they enjoyed their work.
October 21, 2025
Unprompted review
Reply from Welcome Furniture
Hi DOTTY
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
Fab furniture and service
I am very happy with my bedroom furniture set in dove grey lovely colour and quality - the delivery drivers deserve a shout out Mike & Tomos are a credit to your company… my staircase is small and windy at the bottom and they had to take the door off the wardrobe to get it upstairs they then put it back together and were very professional with outstanding customer service.. Thankyou!
October 17, 2025
Unprompted review
Reply from Welcome Furniture
Hi Deb Marshall
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
Will make furniture excellent
October 13, 2025
Unprompted review
Reply from Welcome Furniture
Hi Lorraine,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, and we hope you will continue to be satisfied with it for many years to come.
Best Regards
Welcome Furniture
FANTASTIC DELIVERY MEN
I ordered a wardrobe for my daughter who lives in supported living. On the Monday before the delivery was due on the Wednesday the delivery driver said he could deliver a day early. After explaining the situation with regards to where my daughter lives I said if you have any problems call me. The day of delivery they were running late and I called them to see if they were still coming. After delivery the delivery man rang and said it had all be delivered and doors and handles were on. He then proceeded to tell me how lovely my daughter was. He went above and beyond his job. Thanks.
October 14, 2025
Unprompted review
Reply from Welcome Furniture
Hi Gilly,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that your daughter will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
Perfect chest of drawers.
My drawers arrived right on time I perfect condition. Exactly how I expected them to be. I love them. The walnut colour is gorgeous. The handles are stylish. The drawers are so well made. im extremely happy with them.
October 13, 2025
Unprompted review
Reply from Welcome Furniture
Hi Julie Gleave,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, and we hope you will continue to be satisfied with it for many years to come.
Best Regards
Welcome Furniture
Very well made furniture for the…
Very well made furniture for the bedroom only complaint I have is that there is a small crack in one of the wardrobe doors
October 13, 2025
Unprompted review
Reply from Welcome Furniture
Hi Andrea Appleford,
Thank you for taking the time to leave a review. We are glad to hear that you are pleased with the furniture you purchased, although we are sad to hear that there was an imperfection on one of the doors. Should this defect get an worse please do not hesitate to contact us so we may resolve the issue for you.
Best Regards
Welcome Furniture
Do not use this company
Do not use this company. I ordered a three piece bedroom package from Very. It arrived in a disgusting condition. I arranged a return for a refund. On the day they were supposed to collect the items they did not turn up. I emailed and phoned got no answer.
October 9, 2025
Unprompted review
Reply from Welcome Furniture
Dear Elaine,
We apologise for the unacceptable condition of your bedroom package and the missed collection. This falls well below our standards.
Our office hours are 0900-1700 Monday - Thursday, 0900 - 1300 Fridays. If contacting us outside of these hours, there will be a delay in our response.
Kind regards,
Welcome Furniture Customer Service Team
The delivery men were efficient and…
The delivery men were efficient and polite
October 8, 2025
Unprompted review
Reply from Welcome Furniture
Hi MissGailWilkinson,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture
Thomas and Joshua didn’t just deliver…
Thomas and Joshua didn’t just deliver my item—they delivered excellence. From the moment my order was en route, they kept me informed with timely updates and a clear estimated arrival time, which made the whole process smooth and stress-free.
The real standout, though, was their determination and care. Faced with a challenging delivery route involving tight corners, low ceilings, and multiple flights of awkward stairs, they didn’t flinch. Instead of giving up or forcing the item through, they thoughtfully removed doors and carefully manoeuvred the product with impressive precision and respect for my home.
Their professionalism, problem-solving, and genuine care were above and beyond. If every delivery team operated like Thomas and Joshua, the world would be a much better place for customers. Highly recommended
October 7, 2025
Unprompted review
Reply from Welcome Furniture
Hi Collette,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture
Kept updated
Kept updated , delivery men were spot on , polite respectful
October 6, 2025
Unprompted review
Reply from Welcome Furniture
Hi Karen Dillon,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
Best regards
Welcome Furniture
Nice furniture lovely very helpful ful&…
Nice furniture lovely very helpful ful& polite delivery men thank you
October 6, 2025
Unprompted review
Reply from Welcome Furniture
Hi Debra Clifton,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
All round Excellent!
Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arrived were most pleasant and friendly. Only one of them was required to bring the chest of drawers in and he was most helpful, offering to put the item in any room I wished. Brilliant service and on top of that, I am very pleased indeed with the excellent quality of the chest of drawers.
October 2, 2025
Unprompted review
Reply from Welcome Furniture
Hi Ms Valerie Sheraton,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also glad to hear that you were equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
The 2 guys who delivered my wardrobe…
The 2 guys who delivered my wardrobe were excellent as they were beyond helpful as they even had to take down my disabled handrails to get the wardrobe up the stairs.
They were so polite.
Thanks Guys
October 2, 2025
Unprompted review
Reply from Welcome Furniture
Hi Jean,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
Staff delivering my order were very…
Staff delivering my order were very well mannered They took order directly to location in my home..
October 2, 2025
Unprompted review
Reply from Welcome Furniture
Hi Mrs Joan Wilkes,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
The drivers didn’t even call my…
The drivers didn’t even call my intercom and have dumped the boxes outside of my front door which is not acceptable as It’s a fire hazard and normally the drivers come in and unpack it for me as im disabled and can’t do it myself so the drivers need to come back to bring the goods inside my flat and put them where they are supposed to be. This needs to be done today as boxes are not allowed here to be left outside my front door due to fire hazard.
October 1, 2025
Unprompted review
Reply from Welcome Furniture
Hi Kay,
Thank you for taking the time to leave a review. The feedback will be passed onto our drivers, as there looks to haev been a break down in communication during the delivrey process.
Please get in touch directly with the office on customerservice@welcomefurniture.co.uk or 01286 662950 so that a solution can be found.
Kind Regards,
Welcome Furniture Customer Service
Two very pleasant men Carried both…
Two very pleasant men Carried both items up stairs.Items very well packed.No marks Well done to your men
October 1, 2025
Unprompted review
Reply from Welcome Furniture
Hi Valerie Rees,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.