Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more
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Company details
Written by the company
Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Contact info
Cibyn industrial Estate,, LL552BD, Caernarfon, United Kingdom
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Good product
Good product , well made and well priced, the delivery date and time kept us well informed
and the delivery driver was very helpful and
had a very positive attitude.
many thanks.
Bedroom furniture
Delivery was prompt. The two gentlemen who brought the furniture did a fab job. Unwrapped all the furniture, added the legs to the furniture. Even moved my furniture to position the bedside cabinets. The furniture I lovely and I am very pleased with it all.
Great staff great delivery
The staff who delivered my furniture were great. They installed the wardrobe and chest if drawers took off casters and protective filming. They were so friendly and helpful znd kept in touch as they were running late due to traffic issues.
Outstanding Service
Your Delivery team, Steve and Rhys gave Outstanding Customer Service and were very respectful of our Home and to us! They are both a definite asset to your company!
Great communication from ordering to…
Great communication from ordering to delivery. Driver's were very professional and cheerful, unpacked and assembled with great care. No hesitation in purchasing and recommending again
Excellent service from Steve and Rhys
Steve and Rhys arrived on time. Took my order to the room unpacked and put the items in place which was very helpful. Both were friendly, helpful and professional. Excellent customer service from both Rhys and Steve.
Would recommend Welcome furniture and their service.
A lovely solid piece of furniture. Company kept me updated on delivery and the 2 gentlemen who delivered it were quick, very pleasant and removed all packing. Would recommend.
Were rude and disrespectful of our…
Were rude and disrespectful of our home. Refused to clean shoes or use overshoes. Cleaning mud and grime out of carpet. Wardrobes badly assembled wih gaps and uneven lines. One door is stained. Did not wait for us to open wardrobes to inspect and check. Declared they would not help move something even though we didn't ask. Generally v unpleasant. DFS should not be working with these shoddy subcontractors.
Easy to order and fast delivery
Easy to order and fast delivery. Kept me updated with everything and even gave me the driver’s names.
They were well within the delivery range. Fast and smooth delivery to my bedroom. You wouldn’t have known they had been in the house. Well done Steve &Rhys 👏👏
Would 100% recommend this company
Exceeded expectations
Furniture exceeded my expectations for value for money. It arrived well packaged and in perfect condition. I love it.
Very happy
It makes such a nice change to get a lovely well made piece of furniture and fantastic service. The desk is beautiful with such attention to detail. The delivery men were brilliant, on time, friendly, polite and kept me informed via text. Thank you so much for providing a pleasant experience.
Excellent
Arrived on time. Very pleasant delivery men. Took away the packaging and did the small amount of work needed ie screwing in the handles and placing it in the right place. Very satisfied.
Excellent furniture looks lovely very…
Excellent furniture looks lovely very well packed. Was taken upstairs to the bedroom very pleased with the service
Thank you
Great Service
The delivery arrived within the allocated time slot. The items came well packaged and were delivered to the room requested. The delivery team were great. Definitely recommend.
The 2 guys that just delivered were…
The 2 guys that just delivered were very polite, delivery was spot on, ETA was perfect and communication was 💯
very nice delivery guys helpfull and…
very nice delivery guys helpfull and efficient placed wher I wanted made sure order was OK before leaving
The 2 men that delivered my furniture…
The 2 men that delivered my furniture were caring and very much considerate to the point I asked them if it would be possible for them to bring it upstairs for us and they said yes nit a problem, which I was very very pleased with as my husband and I would not of be able to of done that ourselves. So I would highly recommend them.
From purchasing with Micheal to the…
From purchasing with Micheal to the delivery drivers very helpful full polite thank you
The unit delivered was far nicer than…
The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we've had and will definitely use this company again . Really good service .
Five star service
Five star service from Welcome Furniture. Just love the Balmoral range of bedroom furniture. Well made and packaged exceptionally well. Very happy with all my purchases from them and have recommended the same range to my daughter in law who is looking to purchase bedroom furniture for her daughter. She saw mine and fell in love with the Balmoral white gloss range.
Also would have to give the two delivery chaps a five star service as well. Nothing was too much trouble. All the delivery people Welcome Furniture employ are exceptional for their customer service.
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