Welcome Furniture Reviews 

591
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for their helpful and polite attitude, noting that staff carefully bring heavy items directly to the correct room and remove all packaging. Buyers are also very happy with the overall quality and appearance of the furniture, describing the items as beautifully made and sturdy. Some reviewers were not happy with their orders, specifically mentioning that several pieces arrived damaged, scratched, or functionally faulty. A few other people also felt that the overall delivery process was quite frustrating due to unexpected delays or incorrect items arriving repeatedly.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that crews arrive... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and polite during deliveries. Many reviewers... See more

Product

Customers report positive experiences with the product, highlighting that items are well-made and arrive in... See more

Service

People report positive experiences with service, describing the overall process from ordering online to... See more

Quality

Users describe positive interactions with quality, noting that the furniture is well-made, solid, and looks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(591)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Good product , well made and well priced, the delivery date and time kept us well informed
and the delivery driver was very helpful and
had a very positive attitude.
many thanks.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bedroom furniture

Delivery was prompt. The two gentlemen who brought the furniture did a fab job. Unwrapped all the furniture, added the legs to the furniture. Even moved my furniture to position the bedside cabinets. The furniture I lovely and I am very pleased with it all.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great staff great delivery

The staff who delivered my furniture were great. They installed the wardrobe and chest if drawers took off casters and protective filming. They were so friendly and helpful znd kept in touch as they were running late due to traffic issues.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Your Delivery team, Steve and Rhys gave Outstanding Customer Service and were very respectful of our Home and to us! They are both a definite asset to your company!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Steve and Rhys

Steve and Rhys arrived on time. Took my order to the room unpacked and put the items in place which was very helpful. Both were friendly, helpful and professional. Excellent customer service from both Rhys and Steve.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Were rude and disrespectful of our…

Were rude and disrespectful of our home. Refused to clean shoes or use overshoes. Cleaning mud and grime out of carpet. Wardrobes badly assembled wih gaps and uneven lines. One door is stained. Did not wait for us to open wardrobes to inspect and check. Declared they would not help move something even though we didn't ask. Generally v unpleasant. DFS should not be working with these shoddy subcontractors.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery. Kept me updated with everything and even gave me the driver’s names.
They were well within the delivery range. Fast and smooth delivery to my bedroom. You wouldn’t have known they had been in the house. Well done Steve &Rhys 👏👏
Would 100% recommend this company

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

It makes such a nice change to get a lovely well made piece of furniture and fantastic service. The desk is beautiful with such attention to detail. The delivery men were brilliant, on time, friendly, polite and kept me informed via text. Thank you so much for providing a pleasant experience.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Arrived on time. Very pleasant delivery men. Took away the packaging and did the small amount of work needed ie screwing in the handles and placing it in the right place. Very satisfied.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

The delivery arrived within the allocated time slot. The items came well packaged and were delivered to the room requested. The delivery team were great. Definitely recommend.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

The 2 men that delivered my furniture…

The 2 men that delivered my furniture were caring and very much considerate to the point I asked them if it would be possible for them to bring it upstairs for us and they said yes nit a problem, which I was very very pleased with as my husband and I would not of be able to of done that ourselves. So I would highly recommend them.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

The unit delivered was far nicer than…

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we've had and will definitely use this company again . Really good service .

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Five star service

Five star service from Welcome Furniture. Just love the Balmoral range of bedroom furniture. Well made and packaged exceptionally well. Very happy with all my purchases from them and have recommended the same range to my daughter in law who is looking to purchase bedroom furniture for her daughter. She saw mine and fell in love with the Balmoral white gloss range.
Also would have to give the two delivery chaps a five star service as well. Nothing was too much trouble. All the delivery people Welcome Furniture employ are exceptional for their customer service.

October 27, 2025
Unprompted review

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