Welcome Furniture Reviews 

591
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for their helpful and polite attitude, noting that staff carefully bring heavy items directly to the correct room and remove all packaging. Buyers are also very happy with the overall quality and appearance of the furniture, describing the items as beautifully made and sturdy. Some reviewers were not happy with their orders, specifically mentioning that several pieces arrived damaged, scratched, or functionally faulty. A few other people also felt that the overall delivery process was quite frustrating due to unexpected delays or incorrect items arriving repeatedly.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that crews arrive... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and polite during deliveries. Many reviewers... See more

Product

Customers report positive experiences with the product, highlighting that items are well-made and arrive in... See more

Service

People report positive experiences with service, describing the overall process from ordering online to... See more

Quality

Users describe positive interactions with quality, noting that the furniture is well-made, solid, and looks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(591)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m very pleased with the furniture…

I’m very pleased with the furniture that was Deliverd today. The delivery actually arrived early. The men that delivered had to carry the furniture up four short flights of stairs as I live in a flat.They brought the furniture into my bedroom as I had prepared the space ready. They unpacked the furniture and left it took them no time at all. Very pleased.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly delivery …

The two delivery men were friendly and professional ...arrived within the time they had said ...products just what i wanted very pleased with them

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

My 5 stars got to this company for…

My 5 stars got to this company for their Communication in keeping me posted when what date Delivery was coming, then day before what time the delivery was coming, then on the delivery day in the morning gave me a 2 hour slot , which they turned up within said delivery slot , 2 delivery men then started to off load my delivered items which was quite a few , nothing was to much fuss for these 2 , just got on with the job , careful not to damage my property and delivery items , which were all going upstairs & then unpacked & took away all the rubbish, great set of lads , credit to the Company, and by the way ,Quality furniture at a good price , well done Welcome Furniture ⭐️⭐️⭐️⭐️⭐️🤩

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Granny

Delivery slot betweem 8am-10am. The two lads had my wardrobe upstairs and in bedroom by 8.05. Excellent service. Two lovely polite young men . Thank you very much.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

WELCOME FURNITURE..MADE IN WALES

Beautiful ready assembled furniture at affordable prices.
The Delivery team was Adrian and Evan who were excellent very helpful, efficient and cheerful too.
Will definitely be buying more from this Company and recommending them.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding delivery team

Outstanding delivery team . They contacted me to advise they were on the way . They delivered the furniture upstairs and unpacked it then fixed drawer handles for me . They took away all the packaging . Fantastic service .

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

All items damaged on arrival

We ordered some bedroom furniture through DFS from this company.

The furniture was all damaged when it arrived.
Scratches, scuffs, pen marks, wet through from travelling in the delivery truck and even one leg was missing from one of the bedside tables.

Although this company have said they will replace our damaged items we are not very pleased with how it arrived especially after having to wait quite a while for it. So disappointed and will never use this company again.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery

Great item. Brilliant communication about delivery. Arrived on time by 2 friendly guys who put heavy item exactly where I wanted it. Brilliant service

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty item received twice

Faulty item received twice, extremely poor quality and very disappointing. The return had to be organised through Very, yet I was repeatedly asked to communicate between both companies, which should not be the customer’s responsibility. The process caused unnecessary stress and anxiety, and due to physical limitations, assembling and re-assembling damaged furniture was not manageable. This product was chosen specifically to meet our needs, and it failed. Would not recommend spending your money at Very or Welcome furniture.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

The 2 men that delivered my sideboard were polite, respectful & and absolute credit to your company! Despite being on the the road since 2am they delivered on time at 7am. They travelled from Wales to Cumbria- well done guys! They set it all up for me taking all the wrapping with them! I hope they’re well paid!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Two lovely polite gentlemen. delivered…

TheTwo lovely polite gentlemen delivered my Furniture at the allocated time and they were very helpful and friendly.Top Marks to both of the Delivery men.My chest of Drawers was perfect just what I needed,so very happy with them.

January 5, 2026
Unprompted review

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