Welcome Furniture Reviews 

591
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for their helpful and polite attitude, noting that staff carefully bring heavy items directly to the correct room and remove all packaging. Buyers are also very happy with the overall quality and appearance of the furniture, describing the items as beautifully made and sturdy. Some reviewers were not happy with their orders, specifically mentioning that several pieces arrived damaged, scratched, or functionally faulty. A few other people also felt that the overall delivery process was quite frustrating due to unexpected delays or incorrect items arriving repeatedly.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that crews arrive... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and polite during deliveries. Many reviewers... See more

Product

Customers report positive experiences with the product, highlighting that items are well-made and arrive in... See more

Service

People report positive experiences with service, describing the overall process from ordering online to... See more

Quality

Users describe positive interactions with quality, noting that the furniture is well-made, solid, and looks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(591)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous 5 stars for delivery

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us.
Nothing was too much trouble. Both very personable and friendly.
Would recommend delivery company in a heartbeat.

March 16, 2026
Unprompted review
Rated 2 out of 5 stars

Wardrobe and 6 drawer chest…NOT FULLY ASSEMBLED

Delivery of a Fully Assembled wardrobe and 6 drawer chest was meant to take place within 5 - 10 days of order being place 7th Feb '26. It took 24 days, 3rd March '26 with no updates from this company regarding delay. The delivery men did not want to remove it from packaging so that it could be checked as damage free prior to signing the receipt saying just that. After insistence that they remove from packaging the Wardobe was in two parts. That was never in the description. They leant the single part against the double saying that is how it was meant to be. Patently untrue and dangerous. They were in a rush to leave and were not listening to concerns being made. After they had left, the fittings needed to secure the wardrobe were found inside as were the handles that needed securing to the chest.
Phoning the company to express concern they asked for photos to be emailed. That was done immediately, 3rd March'26, one week later, no response at all ! Complete ignorance. Very disappointed with what was meant to be a happy experience of new furniture.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery service second to none!

I ordered a chest of Drawers through Argos 'direct from supplier' and i had a lovely delivery experience today. I haven't had time to open my item yet as i rushed back to work but the 2 man delivery team deserve a shout out. Lovely personal service, text confirmation of my ETA this morning, call before delivery so i could pop home from work, i met two friendly professional smiling drivers. All basic service but it's hard to find these days. Thank you!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Delivery arrived on time as arranged. The 2 chaps making the the delivery were very pleasant and mannerly. It was through Benson for beds I bought my furniture. Both firm excellent.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be about 20 minutes so spot on. Delivery guys were happy to bring furniture up to first floor flat and then into correct room. Furniture exactly as described and high quality.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Notified of delivery

Notified of delivery and was delivered in the time slot. Two polite and pleasant men carried my delivery upstairs to my chosen destination

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture

Brought into house to room of choice, carried carefully,unpacked, set up and took away packaging. Fantastic service,very happy. Pleasant delivery team, happy to recommend

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great cutomer experience

Delivered in time slot
Driver kept us updated
Arrived wellpacked
Delivered by a 2 man crew who carried the draws to room of choice
They were friendly and efficient and respectfull of property
Great team and are a credit to the company

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

They gave me a time slot of 2 hours…

They gave me a time slot of 2 hours which is unusual as it is usually longer. They arrived on time, were very polite and took the trouble to wipe their feet before entering my house which is also unusual!
They were very quick and efficient with the unpacking and took all packaging away. A good experience.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service, delivery very smooth, plenty of notifications and driver contacted times etc on the day

Very pleased

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was made easy by the 2 lovely…

Delivery was made easy by the 2 lovely lads (especially tom)who helped take my furniture upstairs which saved a lot of hassle,took all rubbish away,noticed i had screws missing for an item and was quick to inform office who sent these out in the post the next day,great service would definately use again 👍👍

February 3, 2026
Unprompted review

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