Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more
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Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.
Contact info
Cibyn industrial Estate,, LL552BD, Caernarfon, United Kingdom
- 01286662950
- customerservice@welcomefurniture.co.uk
- www.welcomefurniture.co.uk
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Replied to 72% of negative reviews
Typically replies within 2 weeks
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Fabulous 5 stars for delivery
Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us.
Nothing was too much trouble. Both very personable and friendly.
Would recommend delivery company in a heartbeat.
The two guys who delivered were so…
The two guys who delivered were so friendly and helpful
Great piece of furniture
Great piece of furniture. Delivery men very pleasant and helpful. Delivered to room of choice, unpacked and took away all the packaging. Not many do this now. Thankyou
Wardrobe and 6 drawer chest…NOT FULLY ASSEMBLED
Delivery of a Fully Assembled wardrobe and 6 drawer chest was meant to take place within 5 - 10 days of order being place 7th Feb '26. It took 24 days, 3rd March '26 with no updates from this company regarding delay. The delivery men did not want to remove it from packaging so that it could be checked as damage free prior to signing the receipt saying just that. After insistence that they remove from packaging the Wardobe was in two parts. That was never in the description. They leant the single part against the double saying that is how it was meant to be. Patently untrue and dangerous. They were in a rush to leave and were not listening to concerns being made. After they had left, the fittings needed to secure the wardrobe were found inside as were the handles that needed securing to the chest.
Phoning the company to express concern they asked for photos to be emailed. That was done immediately, 3rd March'26, one week later, no response at all ! Complete ignorance. Very disappointed with what was meant to be a happy experience of new furniture.
Delivery service second to none!
I ordered a chest of Drawers through Argos 'direct from supplier' and i had a lovely delivery experience today. I haven't had time to open my item yet as i rushed back to work but the 2 man delivery team deserve a shout out. Lovely personal service, text confirmation of my ETA this morning, call before delivery so i could pop home from work, i met two friendly professional smiling drivers. All basic service but it's hard to find these days. Thank you!
Booking delivery slot lets them down a little. Delivery guys made up for it though.
If booking the delivery date had been easier I would have given 5 ⭐️ The two guys who delivered my furniture were friendly and chatty, kept me updated on delivery time, they delivered to my room of choice, placed furniture exactly where I wanted it. They took away all cardboard etc. extremely helpful. Very pleased.
Orderd a dressing table and bedside…
Orderd a dressing table and bedside drawers. All delivered on time put in the room or my choice they are of good quality and look great.
Very happy with my wardrobes and delivery
Very happy with my wardrobes. Excellent delivery team. Items placed where I wanted them. Made alterations to doors to make sure they were hanging correctly. Nice cheerful delivery men.
First class service
First class service. Delivery arrived on time as arranged. The 2 chaps making the the delivery were very pleasant and mannerly. It was through Benson for beds I bought my furniture. Both firm excellent.
Excellent service
Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be about 20 minutes so spot on. Delivery guys were happy to bring furniture up to first floor flat and then into correct room. Furniture exactly as described and high quality.
Notified of delivery
Notified of delivery and was delivered in the time slot. Two polite and pleasant men carried my delivery upstairs to my chosen destination
In one word WONDERFUL,FURNITURE…
In one word WONDERFUL,FURNITURE FANTASTIC DELIVERY BEST EVER
PLEASE THANK YOU 2 DELIVERY MEN THEY WERE AMAZING
Quality product at a reasonable price
I'm very pleased with this product, a chest of drawers. A good looking item with attractive drawer knobs.
Furniture
Brought into house to room of choice, carried carefully,unpacked, set up and took away packaging. Fantastic service,very happy. Pleasant delivery team, happy to recommend
Excellent friendly service
Excellent friendly service and good communication regarding delivery time
Great cutomer experience
Delivered in time slot
Driver kept us updated
Arrived wellpacked
Delivered by a 2 man crew who carried the draws to room of choice
They were friendly and efficient and respectfull of property
Great team and are a credit to the company
They gave me a time slot of 2 hours…
They gave me a time slot of 2 hours which is unusual as it is usually longer. They arrived on time, were very polite and took the trouble to wipe their feet before entering my house which is also unusual!
They were very quick and efficient with the unpacking and took all packaging away. A good experience.
Great Service
Great Service, delivery very smooth, plenty of notifications and driver contacted times etc on the day
Very pleased
Furniture arrived on time the delivery…
Furniture arrived on time the delivery boys were very polite. I’m very helpful. Put the furniture where I wanted it very pleased overall excellent.
Delivery was made easy by the 2 lovely…
Delivery was made easy by the 2 lovely lads (especially tom)who helped take my furniture upstairs which saved a lot of hassle,took all rubbish away,noticed i had screws missing for an item and was quick to inform office who sent these out in the post the next day,great service would definately use again 👍👍
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