Traditional auction house operation but all general auctions are online only, so you are wholly dependent on the photo they put up of the item for sale. Descriptions are concise but do flag the m... See more
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I’ve been purchasing items from WELLERS for approx last 9 months, and on a frequent basis for the last 7. When buying Descriptions are vague. Little information to go on. But I understand... See more
Appalling. Won lots on an auction at Christmas. Told could collect pn 8th January yet no one would answer phones to confirm this. Turned up to collect on the 8th only to be told by the storage company... See more
Company replied
I haven't been a customer of Wellers in years after a truly awful experience. I won an expensive art glass bowl having been given a 'good condition' report on it, and traveled from Newcastle upon T... See more
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Company details
Written by the company
Based in the heart of Surrey, Wellers Auctions Ltd, an Auction House with a wealth of experience bring to you an exciting array of weekly & monthly auctions via live and timed auction platforms. You can bid in all our latest auctions, live in the room or online via the Internet. Our auctions include, weekly General Auctions as well as off-site Architectural & Agricultural Auctions. We are proud to be one of the UK’s most diverse auction houses.
Contact info
Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483802280
- reception@wellersauctions.com
- www.wellersauctions.com
2.7
Poor
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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Helpful and friendly staff
Have bought and sold with Wellers for decades and the staff are extremely helpful and friendly.
September 21, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi T,
Thanks for the 5-Star review, this really does make a difference to us and we are most thankfull for this rating!
We hope you can continue to enjoy the benefits bidding with us online.
Mank thanks,
The Wellers Team
Buying from Wellers, Auctions.
Everything that I have bought from Wellers, I have been satisfied with. Some have been high value items. The two areas which I think they should look at are:
1. The fees charged to buyers are on the higher side and should be reviewed on a regular basis and advertised for each and every auction.
2. As far as I am concerned, there is a ridiculous practice of charging the buyer 10p to bid in the auction. On one of the reviews, it was said that there are no online fees, but I believe this to be in contravention of that.
September 18, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Philip,
Many thanks for this review!
We always state in the 'Important Information' the BP for each auction if you are ever unsure where to find this but we appreciate your feedback and suggestions which we will have a discussion on internally.
Regarding the 10p charge, this is not actually taken from your account, it is simply a pending charge which drops off after a day or two without ever being taken. Our general auctions are 28% with no internet fee other than the 10p which we do not take, and we do not require any deposits. Certain specialist auctions do incur an online bidders fee but this usually coincides with a lower BP.
Many thanks for taking the time to review us and we hope you continue to enjoy bidding with Wellers!
The Wellers Team
Good, but beware the commission
The web platform is reasonably intuitive and the photos and descriptions are good. It is important to take the commission into account when bidding.
September 21, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi,
Thanks for the honest and positive review, we greatly appreciate this! We certainly always advise customers to work out their overall spend prior to bidding, so your advice to other users is much encouraged!
Many thanks,
The Wellers Team
My experience was a good one
My experience was a good one , they suggested that i group some things together I would definitely use them again.
September 20, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Nigel,
Thank you for taking the time to drop us a review!
We hope you continue to enjoy bidding with us and taking advantage of the benefits bidding at auction brings!
Many thanks,
The Wellers Team
Excellent auction and staff ...but my…
Excellent auction and staff ...but my favourite is Jo the receptionist...she's fantastic 😀
August 22, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Rossco,
Many thanks for the review and comments regarding Jo, we have informed her and she is delighted with the feedback!
Kind regards,
The Wellers Team
I’ve been asked to review
I’ve been asked to review. Based on my experience of Wellers Auctions in Guildford. I would assure folk to avoid. Why? I used them for a few months, quite extensively at first but soon the issues began. You’ll end up with missing essential things you bought, with no way to find them, items listing as new that were not new, items listed as working and not working and much more item issues. Next you would find it hard to get hold of them so you would have to physically visit them when no one responds and they have no way or system that caters to this these problems, I would regularly be there to complain about a missing item, part, not as described or missing refund and it took up more and more time. I often would have conversations with other unhappy customers waiting too. Plus the premium they charge is a profit breaker. Have since found much better Auction houses. You’ve been warned.
September 21, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Ralph,
We are sorry to see this review but you were made aware of the outstanding payment on your account and as such were blocked due to this reason.
Items you expected to be either complete that were not stated as such and which were not shown in the image of the lot nor description would not require a refund. Only items which have items missing which we state are complete or are shown in the image at the time of lotting would qualify for a refund. We always encourage where possible to submit condition reports which are always responded to prior to the auction commencing.
In response to getting hold of us, we do take your feedback on-board and look to improve where we can. For future reference any issues please email jo@wellersauctions.com and she will get back to you as soon as she can. Our Buyers Premium as around average in the market at present, but we always remind customers that the higher a premium, the lower the hammer price as these figures are calculated in bidders bids.
Many thanks,
The Wellers Team
The staff on reception are great !
The staff when collecting items are great.. always pleasant, helpful and presenting the company in a good light..
August 14, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Mr R!
Thank you so much for the incredible review and we always look forward to seeing our customers upon collection of their items! We hope you continue to enjoy our service every week.
Many thanks,
The Wellers Team
Efficient & Effective Service Provider
Effective on line bidding, simple payment process, efficient collection service, fast resolution service
September 12, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi,
Many thanks for the amazing 5-Star review! We massively appreciate the positive feedback and hope you continue to enjoy our services and auction products.
Kind regards,
The Wellers Team
Dont use AW
I have been their customer for a while now and I must tell I will be moving to another online bidders. Here is why:
1. DAMAGED GOODS LISTED AS NOT DAMAGED
I purchased few chandeliers with the bowl shades - in pics they used for bidding, they were all complete and unbroken. When I arrived to collect them, they were all broken but one. When I asked them how is this possible (my official argument was that they broke them all after the bidding ended, but the real reason was they were lying, these shades were broken and they put them on anyway to get rid f of them). I won it for £9 (I wondered why nobody bit on it, but now I know - don't bid on stuff that has glass/shades and if you do bid, consider it broken even when the pic shows its not). I looked online and one ball-shaped shade would cost me cca £20 from China. These guys were very happy to refund me £9 quid rather than pay me £120 for 6 shades. This happened twice.
2. PACKAGING
during another bid, I won 3 old iMacs which they posted over to me. You could not believe how they were packed - two iMacs were against each other (screen to screen) with no padding/filling inbetween or around them and guess what?! the screen broke. I had a lot of arguments with them over emails and phone them saying its not their mistake. Finally, I got it refunded after reporting business practices but now I cant bid much as the only way to get the item is to go there in person to collect it because these people will not even pack the items so that the courier I book myself, wont be able to collect, even I am paying for it.
3. DELIVERIES
AW will not deliver any items to you, nor will they pack them for the courier to collect it. So even if I was happy to pay DPD to come and collect my parcel (which in many cases its just as small as shoe box), they wont be able to collect it because the AW will not even pack them and so courier will not collect loose items as they would be liable for the damages.
So my only option is to book a zipcar (dont own a car), and pay extra £30 (if traffice between London and Guilford is good) to collect my items on top of winning bids, BP, VAT....and all those other fees they add up.
4. ITEMS' CONDITIONS
Items are mostly not checked ie. "sold as seen" which means many items will not be working. It happened to me many times. So they use it to their advantage, cos if there is a not working item they just dont say much in description except "not fully tested" or "not tested" and so they are passing the full risk on to you. Clever
Moving to other online auction sites.
November 9, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Jon,
Many thanks for the review!
We were happy to refund as the item was not as appeared but for future reference if you would like to know more about the condition of any glass items, please feel free to submit a condition report. A refund will always be given if not as show/described.
With regards to delivery, this is not a service we provide direct from us but couriers are expected to pack the item themselves, which does vary from courier to courier as this is on them to use their packing materials and use their judgement on how well packed their items are.
In addition to the comments above in your review, we do check all items in auction and where possible photograph any issues with an item i.e. cracks etc and state condition/powers up etc. When we also state not tested this usually applies to lots such as inflatabels such as swimming pools and items of that nature as we do not have the facilities or space to test the item, so we state untested, the resulting price of this is reflected in how much it is then sold for at auction.
Many thanks,
The Wellers Team
“Missing” Circular Saw…
I wanted a used Circular Saw and saw one in the auction with Weller’s, so I bid and was successful. I arranged to collect it and made the 25 mile trip to Guildford. When I arrived a very pleasant member of staff went off to get it for me but came back and said it “couldn’t be found”. It was a bright yellow Ryobi saw, so I presume “couldn’t be found” meant it had been stolen. I was really unhappy, as I had wanted the saw, but why couldn’t Wellers have told me prior to my leaving home!
EDIT: How kind of Andy at Weller’s to reach out and contact me about the missing item.
July 19, 2023
Unprompted review
Reply from Wellers Auctions Ltd
Hi Michael,
We apologise for any inconvenience caused. I will check what has happened to your item and get back to you. Could you confirm the email associated to your account in an email to andy@wellersauctions.com and if found we will post the items out to you if it can be found FOC which I hope goes some way to making up for your experience thus far.
I look forward to receiving your email.
Kind regards,
Andy
The Wellers Team
So after winning an item on a timed…
So after winning an item on a timed auction at a low price Wellers then emailed saying that there was issues with the timed auction and certain lots were being relisted for another 24 hrs. The item that I won at a low price was relisted and goes up and up, but strangely they only relisted high value items, seems odd and unfair as technically I won the item!
December 19, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Emma,
Unfortunately this sale ended prematurely down to a first-time system error. We apologised to all customers as we re-opened the lots as the entire catalogue of items all close abruptly without giving all bidders a fair chance to win the items on offer in that particular auction.
While we do sympathise with your issue surrounding this, we do have a duty to be fair to all bidders involved when there is a system error and do what we can to rectify and notify bidders on this one occassion.
Kind regards,
The Wellers Team
Honest Auction house you buy what you…
Honest Auction house you buy what you see.
Very accommodating in collection times
May 31, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Frank,
Thank you so much for the 5-Star review!!!
We really do appreciate the feedback and hope you can continue to enjoy the benefits of bidding with Wellers on our product offering every week!
Many thanks,
The Wellers Team
Great auction site
Great auction site. But bear in mind to make sure you read the descriptions carefully.
April 24, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Maris,
Thanks for this incredible review, we love to see people enjoy the benefits of bidding at auction and hope you continue to do so!
Many thanks,
The Wellers Team
expensive and lots of question marks
Seams like every time i put in a max bet just cuz i want to get a item, when it gets close to the end, if someone dosen't overbid me but just binds on the item it resets the timer, and so on untill the bidding gets close to my maximum bid. I do get a email when i pun a maximum bid, gest i cant lower that afterwards. So they do have access to my maximum bid, and that kinda is a way for inside people to increase the bid close to my maxim. Also with the vat and buyers premium and buyers premium vat you get a little over 50% on the total cost.
April 18, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Vlad,
Thanks for this review!
Unfortunately our Timed Auctions don't allow bids to be retracted much the same as how an eBay auction item would be sold. We are able to remove this bids if there is enough warning prior to the lot closing.
With regards to bids close to your max bid, we have several hundred bidders all competing for up to 100-300 lots which does create fierce competition at times, the hive of activity as you would expect usually comes as the lot starts to close as everyone is logged onto their accounts. Buyers Premium does not affect the amount you end up paying as the higher the fee, the lower the hammer price.
We hope the above makes sense and hope this wouldn't put you off bidding with us in the future.
Kind regards,
The Wellers Team
Desperate Auctioners
Yes you can get a bargain if you are very lucky! Since they started "No Viewing" they seem to have taken the opportunity to get rid of a load of junk that does not work. Described as "Lights up" or "minimal signs of use", mean they are probably not working. Unfortunately, I have brought stuff from them and they were mostly rubbish or did not work. Latest trick is to take 10P out of your credit card when you register to bid! They will return it but only if you ask! Most people would not bother but it soon builds up. They must be desperate to get your money. Last note, as there is no viewing, they should come under the 28-day rule where you can return if not happy. Good Luck.
February 18, 2022
Unprompted review
Reply from Wellers Auctions Ltd
Hi Martin,
Thanks for the review. We understand that customers would on ocassion like to view specific items, but as we operate out of a small premises in order to offer the amount of lots each week we encourage customers to submit condition reports where possible.
With regards to 10p taken upon registering for an auction, this fee is not actually taken from your account, and simply falls off your pending transactions so is never actually taken. This is all part of the online service and 3D security we now live in to try to avoid false bidders and hackers, so that we can ensure every one of our bidders is secure.
Many thanks,
The Wellers Team
Interesting business
I've been a customer for a while now and had come really good bargains.
Wellers are an auction house - they are upfront in their descriptions, and the fact that they're selling customer returns, lost items etc - you factor that into the price that you pay for an item. Sometimes you buy an electrical item for around half it's retail value, and find that it just needs a new fuse - other times it's beyond repair. Some people don't get that though...
Only thing to be aware of is the fees on top of the hammer price, but that's the same with any auction.
November 23, 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Steve,
Thank you so much for the 5-Star review!!!
We have found many customers have taken advantage of minor faults on items to get them up to working standards by the simple change of a fuse etc, and its great to see you are enjoying the bargains that can be found through bidding at auction.
Many thanks,
The Wellers Team
Absolute SCAM artists.
Anything that plugs in you buy at your own risk. 'Powers up' 'minimal sign of use' etc. DOES NOT mean the item works.
I would seriously avoid this bunch of hustlers.
SCAM ALERT, SCAM ALERT
November 9, 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Oscar,
Thanks for your honest review and assessment!
We try where possible to test all items to understand their functionality, however on ocassions where the item is not as expected we would always encourage bidders to submit condition reports to ascertain the working condition of electrical items.
We hope your experience doesn't deter you from bidding with Wellers in the future and hope you can continue to enjoy the benefits of bidding at auction.
Many thanks,
The Wellers Team
Best Online Auction
Brilliant online Auction, I've got some great bargains, All the clothes I've brought are great quality.
The staff are always lovely and helpful.
October 21, 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Laura,
Thanks for this amazing review!
We hope you continue to enjoy our auction offering and we too think the clothing in our auctions are of excellet quality. Our staff are always appreciative of any and all comments made regarding service and this never fails to brighten our day!
Many thanks,
The Wellers Team
The customer service is terrible
The customer service is terrible, reception staff respond to queries like they are doing the world a favour! It really puts me off bidding and I dread the after sale communication, dead end, one way and blunt replies! Does this kind of service still exist in the world?!
September 27, 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi AcnhGT,
We are sorry the customer service was not as expected. We deal with many customers and try to get to the bottom of any issues customers may have and if the service you have received is not what you would consider up to standard then we take your feedback on-board and will endeavour to resolve any future issues you may have using our auction platform.
Many thanks,
The Wellers Team
BEWARE - FAULTY SECOND-HAND GOODS
Really disappointed in the after sales with Weller Auctions Ltd.
This company will find any way out of refunding you any money after miss selling you a product.
When a company states a product turns on that means it works right?
No apparently not!
It means it just turns on, and nothing more.
This company are not transparent when selling items.
It could be their is parts missing, its second-hand, does not work, ripped.
So if you don't ask, then it's tough luck.
They don't answer the phone, you have to leave a message.
Emails only get responded when it suits and want payments made.
BEWARE!!
May 26, 2021
Unprompted review
Reply from Wellers Auctions Ltd
Hi Kelly,
Many thanks for taking the time to write this review.
We always where possible would make refunds for items that are either stated as powers up which turns out not to be the case and try to encourage condition reports on items you wish to bid on where possible.
The items sold in our general auctions vary between customer returns, end-of-line, lost property and undelivered parcels and whilst we do appreciate varying quality and condition between lots, we do encourage the bidder to submit a condition report.
Many thanks for your review.
Kind regards,
The Wellers Team
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