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Wellnesswag Reviews 

156
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining their ESA letters to be very easy, straightforward, and hassle-free. Many people appreciated the quick turnaround times, often receiving their documents much faster than expected. The service is frequently described as efficient and seamless, with reviewers highlighting the excellent customer service and the helpful, knowledgeable staff who made the experience comfortable and supportive. However, some customers also noted issues with customer service. A few people reported that the support was unhelpful, slow, or difficult to communicate with, leading to frustration and delays in receiving their necessary documentation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, ease, and professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as exceptional, easy,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, helpfulness, and... See more

Response time

Consumers are highly satisfied with the prompt response times, often receiving letters and documents within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose Wellness Wag for my ESA letter needs because they made the process so accessible and they have real mental health professionals that approve the letters. It’s affordable and easy to go through... See more

Rated 5 out of 5 stars

Crash is an absolute joy to have as part of my life and as my Emotional Support Animal during graduate school. He is loving, gentle, and incredibly well-behaved, making him the perfect companion both... See more

Rated 5 out of 5 stars

Wellness Wag made the whole process of getting my ESA letter so easy. The application was simple, and I didn’t feel rushed or judged when talking with the provider. They really listened and understood... See more

Rated 5 out of 5 stars

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expect... See more

Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(156)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

They really love their work

They really love their work, and do a great job with our cockapoo Tater. He’s an overtly energetic 3 year old, and they get him to behave, trim him up Ike a show-dog! I. Strongly recommend 😊

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

The process was very easy

The process was very easy, the therapist was professional and issued an interim letter until the 30 day waiting period was over. After the waiting period, the therapist issued the official document which I forwarded to my apartment management.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY

FRAUDULENT COMPANY. I'M IN CONTACT WITH THE NY D.A.

THE F.B.I. IS INVESTIGATING, AS WELL.

March 11, 2026
Unprompted review
Wellnesswag logo

Reply from Wellnesswag

Hi Daniel, thank you for speaking with us over the phone yesterday. We sincerely apologize for any confusion or delay regarding the delivery of your documentation.
To clarify the timeline of your request, our records confirm that your letter was originally issued on the same day it was requested. As soon as we became aware that you had not received it, we immediately forwarded a copy to you to ensure you had it in hand.
We take allegations of fraud very seriously. Please be assured that your letter is a valid legal document, issued by a licensed provider in your specific state. Per current regulations, a signed letter from a licensed healthcare professional is the legal requirement to provide proof of a Psychiatric Service Dog (PSD).
We are committed to the legitimacy of our services and the success of our clients. If there is anything further we can do to assist you with your documentation, please reach out to us directly at hello@wellnesswag.com

Rated 1 out of 5 stars

I do not recommend this

I do not recommend this, this is fraudulent and I had to pay for something I never received. I have contacted them several times and as of last week i was supposed to be issued a refund. Still has not happened. Do not waste your money!

October 9, 2025
Unprompted review
Wellnesswag logo

Reply from Wellnesswag

Hi Kara, thank you for taking the time to share your experience — we're sorry to hear you felt this way. After reviewing your account, we're unable to locate any payment processed on our end, which may point to a mix-up or an issue at the payment processor level. That said, we absolutely want to make sure this is resolved for you. Please reach out to our support team at support@wellnesswag.com directly and we'll look into this right away and do whatever we can to help. We're here for you!

Rated 5 out of 5 stars

I am deeply appreciative of Wellness…

I am deeply appreciative of Wellness Wag's services. Following my recent relocation to a new residence, I was apprehensive about potentially having to relinquish my dog, a cherished companion and close friend. However, upon discovering Wellness Wag, I was relieved to find that they facilitated the certification process for my dog as an Emotional Support Animal on the same day, thereby alleviating considerable stress. I am eternally grateful and highly recommend their services to anyone in need.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

The process was simple

The process was simple - follow the simple instructions, submit all required information, paperwork is reviewed (surprisingly quick), pay the fee, and I got my ESA document specific for my state. So easy & fast!

November 10, 2025
Unprompted review

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