Wellsfargo Reviews 1,469

WF needs to be responsible and fix its mistakes.
I used to have a 7-digit number at WBbank, I had to move 9/10 of the $amount because of the hidden fees, and mistakes....not accepting any responsibilities

After a 15 minute wait and one teller, I was tried to cash a $32.00 check written from one of THEIR customers. They told me there was a $10 charge because I was NOT a customer.

Good grief! That’s ridiculous!

The Wells Fargo in Eureka Ca drive thru banking is constantly out of service, more so than not. Their parking lot is disgusting. Trash everywhere it’s like they don’t even care. The entry way also smells like pee. If they hired more help or security, maybe the homeless wouldn’t happily hang around this banking location.

May 2024 pulled investment out of their brokerage. Need tax form which I have not received as of yet. On Friday, Feb. 22, 2025, tried to speak with customer svc. to request any info. on the subject. Started at 3:00 pm. It was 3:45 pm until I could get past the many menus of the many numbers I dialed only to find them closed.

I wouldn't mind getting paid for my time and frustration with WF.

If anyone knows the secret to speaking with a live, breathing human being at WF, please write it in the sky.

I had an unauthorized charge to my checking account
Account, I put a claim in against the merchant and put in writing what had happened, Wells Fargo put it on hold ld then a couple of weeks later reinstated the charge for 150.00. I called them and they said I approved it, I told them I never signed any paperwork to approve this charge, they then said I should talk to them and merchant and then call them back and maybe
They could do something, I explained I’m on a fixed income and also a heart transplant patient and that was
A lot of money for me to lose and their response was oh well, so I said I was going to close my account and their response was ok, this is the worse customer service ever, I wouldn’t recommend wells Fargo to anyone.

I changed my address detail via mobile app on 28th Jan,2025. Also for same issue i visited my branch next day and changed address detail. The guy attending gave me letter for the same. When i received statement,to my surprise adddress was not changed as per the communication received from bank. I called branch they told me to speak to customer care...When i called the lady was not in a mood to assist and said she cant to anything... MY DMV appointment is now canceled due to statement error... "worst experience for a minor issue" I am now helpless as they are not ready to help... it was my mistake that i am banking with this bank which is unprofessional..

If I could leave a - zero , it would be more accurate. I as an administrator of a probate case in Mo. and have dealt with them and provided every possible paper and form. Even extra court papers not required by any other banks or brokerages. They will not close the account and give a check to the Probate account. I will be filing a complaint with the FDIC next. I have spent hours of calls, emails , faxes , etc. They are rude and you can not escalate to a supervisor from this horrible Estate Care Center. Do not use Wells Fargo ever!

Foreign customer service turned of my credit card without my consent.

Called for help re some Hertz charges post rental - the person I spoke to said to consider them as fraud and first wanted to replace my card, when I said no, proceeded to read a bunch of scripts and turned off my card.

I explicitly said do not touch my card as it is the middle of the work week and I need to pay existing bills/pay gas but she went on and on regarding policy etc... well I hung up and after a few mins wouldn't you know it... she had turned off my card.

Am going to cancel my credit card and close my other accounts, think thrice before choosing these guys for your banking outfit.

WELLS FARGO BANK AND CEO CHARLES W. SCHARF SHOULD NOT BE DEPRIVING WENDY WILLIAMS OF HER OWN MONEY IN A WELLS FARGO ACCOUNT! THIS IS AMERICA, A SUPPOSEDLY CONSTITUTIONALLY FREE COUNTRY! RESTORE WENDY WILLIAMS' ACCESS TO HER OWN MONEY AND LET HER LIVE FREELY!

Worst bank, I have submitted a claim of transactions from another state that i didn't make, also ATM withdrawals. They didn't want to refund me, which is common sense i didn't do those transactions in another state when i live in california and used my card the same day they used it in another state.I'm canceling everything and moving to another bank, thanks alot wellsfargo.

We had a client allegedly (client says she didn't, Wells Fargo says she did) dispute a Zelle payment made to our office. Wells Fargo has cancelled our ability to receive payments via Zelle. After 3 days, all they tell me is I have to wait 24-48 hours for it to be assigned to someone to look into. Unbelievable, mean while we lose thousands of dollars a day. I called their executive office at 844-576-6424. Same thing, just sit and wait for a call. Makes me wonder why I have been with them this long. Terrible customer service

I am so disappointed in Wells Fargo. I actually thought they cared about the community and the people in it.
My account was charged a recurring payment by a local merchant that I didn't authorize.
After speaking to the company, and they couldn't explain it, I decided to contact the bank. It has happened in the past and perhaps a glitch.
Being 69 yrs old, sick, and 99% home bound, my world is in my debit card. I order everything on line, from medicine to food to clothing. Because I chose to dispute the transaction, my debit card was cancelled. The bank wouldn't even expedite my new card because I didn't authorize the transactions
Now I can't buy food, get a cab or purchase anything.
They wouldn't even permit me to absorb the cost of expedition.
I must now sit here and wait while suffering in silence.
As a matter of fact, there have been a couple of arising problems with this bank of late.
You have to know when to leave and pursue other facilities.
R.Wadlington

This is the worst bank I have ever used. I'm stuck in an airport and can not access any of my money because they ARE UNDER construction!!! seriously. all bill pays got denied so I have about 5 returned payments and this IS NOT THE FIRST TIME this has gone on .

I banked at Wells Fargo for 30+ years- and only by default because Norwest bought them out.

I had many run-ins with them over the years but this last stint caused me to move everything- business, personal, investing, etc. out of their control.
It's no secret that this bank has a nefarious history. They have been reprimanded by the government, class action lawsuits, etc.
It's not only the Rothchild-types that run the bank, their employees are dangerously under- qualified and uninformed about policies, procedures and proper banking.
I won't go into the gory details, I will just say that this bank caused me to lose $3,500 because of employee ineptitude. I raised hell- WF refused to give my money back.
I wrote to the Fed, the BBB, the cpbc and all I got from WF was a response saying "that the employee at fault was made aware of their mistake and won't do it again".

They inactivated a bank account I have with them even though I have an active loan. Just a terrible experience and will never bank with WF again. I tried to leave feedback with a phone rep helping me with the problem and they don't even have a method for their CS team to take feedback to pass on. They also don't have an email/chat method on their website. Pretty easy to see how much they care about customers

A really awful experience.
I'm a UK/US citizen. I've held a WF account for 10 plus years. I have a 'premier account'. I am purchasing a home and have to make a series of transfers to send money from US to UK.

I go to make a wire transfer, it gets flagged by fraud, i spend over 4 hours on the phone, 4 agents, before approved. Then they put another hold on it and then took it off, but it meant a day late, and lost quite a bit on an exchange rate and behind schedule with transactions. Then, the next day their was an unexpected daily limit block because it only counted from when they unlocked the hold, and though the wire transfer noted that if an urgent situation where need to make another transaction and to go to online banker or branch, after 2 hours, learn that it is only by branch. The reason, we are told, that the 24 clock can't be altered online is that it is automated, but that at the branch that automation can be changed, but when you ask how, it is that they change it online - in other words, technically speaking there is no reason it couldn't be an online service if you passed security, but it just isn't provided. So, then the next transfer is again a day late.

If I could give a zero for Wells Fargo Mortgage I would. I was told my automatic payment was turned off by me after 4 years of having it on and wasn't contacted by mail until a day after I received a negative mark on my credit reports. I was told they called, but were not allowed to leave a message. I paid it the day I received the negative remark and turned the automatic payment back on. (Which I never turned off) and asked for them to remove the negative remark since I had never been late on one payment. They told no and did not accept responsibility for their glitch. I will be closing out my loan with them and will never bank or use them for anything again.

A terrible place to put your IRA!

It took over 2 WEEKS to get a transfer from a money market fund.

Do not use Wells Fargo.

Has to be one of the worst banks in the country.

Horrible customer service. I cant believe they dont train their employees better. The way my issue was handled was a text book case of what not to do in customer service. All they do do is deflect and play the blame game. There is nothing from their side on how to resolve an issue just that its not their fault. They call and never leave a message so you never know when they call if you have anti spam on your phone. i have never dealt with people who are less helpful in my life. Do not put you rmoney here or use them for anything to do with banking.