Welovestreet Reviews 

279
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were let down by their experience overall. Many customers found products, particularly shirts, did not match advertised descriptions, often lacking promised stretch and arriving with poor quality fabric. Reviewers frequently reported significant sizing issues, with items being too small or incorrectly sized compared to provided charts. Additionally, people experienced extremely long delivery times, with some orders taking months to arrive or never being received. Customers consistently reported poor or non-existent customer service, with emails often going unanswered and support being unhelpful in resolving issues. Many people also found the return policy frustrating, as the company often refused refunds, insisted on exchanges, or required customers to pay for return shipping.

What people talk about most

Product

Customers consistently note negative experiences with product quality, often receiving items that are cheap,... See more

Quality

Reviewers highlight negative aspects of quality, with many feeling misled due to items being cheap, baggy,... See more

Order

Customers had negative experiences with order, citing significant delays, with some orders taking two to four... See more

Return policy

People report negative experiences with the return policy, with many stating that the company does not accept... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as unhelpful, slow to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total Scam business avoid like the plague. Would give a ZERO if possible. Products differ in price and the do not accept returns and will not refund. In total breach of Consumer Rights and Consume... See more

Rated 1 out of 5 stars

Shirts nothing like advertised. Not stretchy at all, sleeves not long enough, and shipping was awful. Don’t buy, this is another one of those internet scams, makes you long for box stores where you ca... See more

Rated 1 out of 5 stars

I ordered 5 large stretchy shirts as seen in there advertising they looked good. Ut when they eventually arrived there were nothing like what i had seen in there Web page .these shirts they sent was... See more

Rated 1 out of 5 stars

After finally getting my order, with very poor customer service in-between, I was not surprised to find it was all the wrong size, given the other reviews I had read since. My biggest regret w... See more


Company details

  1. Clothing Store

Written by the company

Premium streetwear brand that gives you the possibility to stand out from the crowd and to express yourselves without breaking your wallet.


Contact info

1.1

Bad

TrustScore 1 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(279)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality and Customer service

I ordered a windbreaker from this company however when it arrived it was too small. I emailed them addressing my concerns and they sent me out a free windbreaker and let me keep the old one. Quality was great and while exchanging through emails, i always received quick responses and this company is respectful and proffesional.

June 12, 2023
Unprompted review
Rated 4 out of 5 stars

Pretty decent

They only have one flaw and that is the process of shipment, usually it takes longer than expected to arrive but other than that they are pretty good at their market

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company! It is appalling quality and they do not adhere to consumer law. My goods were the smallest size but way too big for my son and indeed for a guy twice his size. They refuse to give me a refund and will only offer an exchange which is nonsensical as there is no size smaller than small. Absolute scam!

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

The customer support was amazing

The customer support was amazing. I ordered pants that were too big and got all the support to make the necessary changes on the order. Thank you! I really appreciate the dedicated time and kind communication!!

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Ordering.

Kept me updated with my order reported any issues with my order. Extremely helpful, delivered on expected date. Highly recommended!

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

The description actually matched the…

The description actually matched the product! It was good quality and a competitive price. Shipped from the US with no extra costs. It took a couple of weeks to arrive and they maintained communication with me which was great. Thanks @welovestreet.

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this seller

No communication. No updates on the order status. My order claimed to be shipped, but no tracking information is provided. Longer than promised period to fulfill the order. No factual customer service, just a voicemail. Not recommended.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Light at the end of a dark tunnel

I ordered a jacket for my son for his birthday and thought that it would be here in time for his Swaggy 16th birthday, but I learned that it would not be here in time. I was so disappointed but Violet Cruz from Customer Service was soooo amazing. She answered all of my emails very timely and very respectful and professional. She hated that my first experience with their company was not what I wanted but because of her, I will order from them again. Welovestreet, you did an amazing job when you hired Ms. Cruz. You truly have a gem in her. I look forward to receiving my son's jacket and ordering from you again. Ms. Cruz ROCKS!!!!!!

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Techwear leader …

I have been buying my techwear equipment at WLS since 2018 and quality is Top.
Very good costumer service operated by Violet Cruz always very helpful!

November 30, 2022
Unprompted review
Rated 4 out of 5 stars

my order got lost and took a month…

So my order got lost and took a month to get here, probably not the company's fault. Their support team emailed me consistently until the product arrived at my door, I really appreciate their dedication. Thank you.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Bad Service Bad Product

Their product was crap, the quality was crap for the price and when I wanted to return the item they were rude and practically ignored my email when I pressed them about it.

January 7, 2023
Unprompted review
Rated 4 out of 5 stars

Violet Cruz from the Customer Services…

Violet Cruz from the Customer Services Team was brilliant when my order went missing. She immediately arranged for a new order to be sent out by courier and kept me up to date with the new delivery details. She was extremely helpful and my son received the trousers I ordered for him, and he loves them.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Wrong Size Jeans

I recently ordered a pair of jeans for my grandson, as one of his Christmas presents. Well, when they arrived,they were not the size I ordered. I needed a Small and received a Medium. I immediately contacted Ms. Violet Cruz. She informed me that as an Asian company, a size Small is a Medium in US sizes. Looking at them, I knew they would be too big for my small size grandson. So Violet worked out a great deal to help me. She said she could send a special size Small for my grandson for a small fee and no shipping charges plus I could keep the jeans they sent and not have to worry about shipping them back, thus giving me an extra pair he could grow into. I thought that this was a great deal and a great way to solve my problem. Violet seems to care about her customers, and the quality of the jeans represent the good quality of the We Love Street company!!! Thank you Violet and WeLoveStreet!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

welovestreet has a great customer serivce team.

I recently ordered a hoodie form we love street and i must say their customer service team is very good especialy violet cruz she is very effective and efficent in her job and helped me to ensure that my package was delivered on time.

December 13, 2022
Unprompted review

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