Welovestreet Reviews 

279
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were let down by their experience overall. Many customers found products, particularly shirts, did not match advertised descriptions, often lacking promised stretch and arriving with poor quality fabric. Reviewers frequently reported significant sizing issues, with items being too small or incorrectly sized compared to provided charts. Additionally, people experienced extremely long delivery times, with some orders taking months to arrive or never being received. Customers consistently reported poor or non-existent customer service, with emails often going unanswered and support being unhelpful in resolving issues. Many people also found the return policy frustrating, as the company often refused refunds, insisted on exchanges, or required customers to pay for return shipping.

What people talk about most

Product

Customers consistently note negative experiences with product quality, often receiving items that are cheap,... See more

Quality

Reviewers highlight negative aspects of quality, with many feeling misled due to items being cheap, baggy,... See more

Order

Customers had negative experiences with order, citing significant delays, with some orders taking two to four... See more

Return policy

People report negative experiences with the return policy, with many stating that the company does not accept... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as unhelpful, slow to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total Scam business avoid like the plague. Would give a ZERO if possible. Products differ in price and the do not accept returns and will not refund. In total breach of Consumer Rights and Consume... See more

Rated 1 out of 5 stars

Shirts nothing like advertised. Not stretchy at all, sleeves not long enough, and shipping was awful. Don’t buy, this is another one of those internet scams, makes you long for box stores where you ca... See more

Rated 1 out of 5 stars

I ordered 5 large stretchy shirts as seen in there advertising they looked good. Ut when they eventually arrived there were nothing like what i had seen in there Web page .these shirts they sent was... See more

Rated 1 out of 5 stars

After finally getting my order, with very poor customer service in-between, I was not surprised to find it was all the wrong size, given the other reviews I had read since. My biggest regret w... See more


Company details

  1. Clothing Store

Written by the company

Premium streetwear brand that gives you the possibility to stand out from the crowd and to express yourselves without breaking your wallet.


Contact info

1.1

Bad

TrustScore 1 out of 5

279 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(279)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

WLS is cool but kinda pricey

Understanding that a company who's marketing campaign is very strong must be taken in consideration when writing a review about them.
First off, their product portfolio is considerably pleasing in my opinion, many options in clothes that I actually like.
Second, their customer service is one of the most active and helpful I've seen, thanks to Violet Cruz. She was super understanding and helped me with my issue quick.
The only cons I can think of was the fact that the staff had failed to notify me that there was a product shortage, 4 weeks after I had placed an order. My problem with that is my issue could have been resolved far sooner if I would have known my order was being held up. The pricing for the clothing is also lucrative imo. It's all special designing but I have seen some of these products in other contending sites, but I chose WLS because the discount prices were lower.
All in all, WLS is a cool place to shop online

February 8, 2022
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

While the sizing runs smaller than I anticipated, I had amazing customer service from the lovely Violet Cruz who reassured me that she would replace one of the t-shirts. It's refreshing to have an excellent communicator willing to offer solutions :)

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor customer support

Very poor customer support. They would not take returns for Christmas gifts (items run smaller than normal), just days after Christmas..... who does that? Everyone buys Christmas gifts well before Christmas, when ordering online. My son is very disappointed, as he will not be able to get replacements for Christmas gifts that don't fit. Very sad.Don't Buy from these people!

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service is knowledgeable and…

Customer service is knowledgeable and they went out of their way to make sure my order was correct,after getting a pair of jeans that was too big for my son. Thank you for helping me with my order, it is truly appreciated and you have gained a new repeat customer.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a WLS Teki Hoodie for my…

I ordered a WLS Teki Hoodie for my grandson which was too small and contacted customer service for an exchange for a large. I was concerned that I hadn’t gotten a response right away. But after hearing from Violet, she reassured me that not only would they exchange the item, they told me to keep the original as a gift and I would only pay shipping for the exchange. I appreciated her help and am pleased with overall customer service.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered 2 pairs of pants for my son…

I ordered 2 pairs of pants for my son for Christmas.. They were 2 different styles dials; One pair fit perfectly, but the other pair did not. I contacted customer service and they are sending a new pair (of the style that fit) in a different color. I just had to pay a nominal fee for reshipping. Thanks Violet Cruz for all your help! 🙂

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

This is an amazing brand

This is an amazing brand. I love the quality and the uniqueness I recently ordered a hoodie and it just happened to be too small so I contacted we love street to try to exchange it and they told me that I could keep the one I’ve already purchased and send me a whole new one for free all I had to do was pay the shipping. They’re super cool and I will be continuing to shop with them :)

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

I got my package, the shipping took like 2 weeks which I expected to be like that, the clothes were good but unfortunately did not fit properly to me! I reached out to customer support and they provided me with an exchange option for the sizes I needed. I was a bit angry at the beginning but to my surprise, I didn't need to send back the ones I already had, they gifted them to me! WOW

After 2 weeks after receiving my order I got the other package and also kept the one I had! I never experienced something like this, these guys really are the best at their job. 10/10

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Helped me track a lost item and helped me get a replacement of higher value for something that was out of stock good quality clothes and good looking to. Highly recommend.

January 13, 2022
Unprompted review
Rated 1 out of 5 stars

They sent me a child size XL instead of…

They sent me a child size XL instead of an adult size XL sweatshirt. They refuse to allow me to return the sweatshirt and will not refund the shirt as they sent the "correct size". The shirt is the exact size as my younger child's XL sweatshirt.

January 5, 2022
Unprompted review
Rated 1 out of 5 stars

BEWARE I purchased pants from them…

BEWARE I purchased pants from them November 27 and what I got was totally incorrect from the picture down to the description of the material. My pant color was incorrect and most importantly it says fleece this is NOT !!!! I do not even want to to give them 1 star on their website it states EASY RETURN that is NOT TRUE !!! I emailed them pictures and then they stop emailing back (wonder why?)
I also dealt with VIOLET CRUZ and yes she was helpful tracking my delivery but after I asked for a refund and sent her pictures she STOPPED emailing back.

December 21, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Placed an order and had Violet sending me supportive emails amd all was well.Received my order today( 3 weeks after) and the wrong size was sent,ordered S received M and one item did not match the images on website. Tried to explain this situation and was told regarding the sizes that the asian sizes are smaller than UK/EU so how come I have received M?
Asked for the returns details and been ignored. Sent pictures of my items and all but no help whatsoever.
Quality is close to very bad, looks very cheap and feels horrible.
I guess I have to keep these to mop my floors and seems like Violet is unable to provide return details even though it states free worldwide returns on their website. The website also states that you have to contact them before you can return anything, so in my case I'm at loss as no reply!!!
Please consider other shops as this one will show no support after you pay them.
For the same price surely better shops out there.
I did not want to have a bad impression by reading the previous reviews, I know now I should have taken that into consideration before ordering. Oh, and I was asked to review them before my items arrived, which I did not.
Violet mentioned spme people are leaving negative reviews to hurt the company, now I know this is purely due to this company just wanting to sell the items and thats it. No afterwards help!! Avoid this shop.

December 6, 2021
Unprompted review
Rated 1 out of 5 stars

We love street does not accept returns

I purchased a shirt from we love street. It looked okay, but the style and cut did not fit well. It was way too baggy for me.

When I contacted we love street to return the item, they told me they would not accept the return. They said the size chart was on their site and it was my responsibility to select the correct size. As they sent me the size I asked for, it is my problem.

As we all know, buying online clothing is hit and miss. Size charts vary, and the style and cut of the clothing impacts how it looks. This is the first merchant that I have purchased clothing online who does not return items due to fit/size issues. This is not okay. If I was you, don't buy from this place.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Good customer service. I had an issue with my order and We Love Street reached out to resolve it, and gave me two other discounts on top of it. Shipping was fast and the item was as described. They have a lot of merch that I can't find anywhere else online.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered an item and it was out of…

I ordered an item and it was out of stock so they allowed me to pick a replacement item of equal or HIGHER value, most companies don’t do that. They also let me ship my replacement order with a newer order I had placed with them so I could receive my order faster. The customer service from violet was amazing and I recommend shopping with them

November 16, 2021
Unprompted review

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