Wemoto Motorcycle Parts Reviews 

5,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and fast delivery, often noting items arrive quickly and are well-packaged. Many people appreciate the competitive pricing and the good selection of quality parts available for various bikes. However, some customers also noted significant delays in receiving their orders, with items taking weeks longer than expected or not arriving initially. A few other people also felt that some products were either substandard, did not fit correctly, or were the wrong parts for their specific bike models.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the good quality and competitive... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing them as good, great,... See more

Order

Customers consistently note positive experiences with order, praising the quick delivery times, with many... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and great service received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am seriously impressed with Wemoto! I recently left a review detailing receiving a rocker cover gasket for a gsxr 750 that I felt was a bit sub standard. Why didn't I complain directly to them? Beca... See more

Company replied

Rated 5 out of 5 stars

Ordered a few times here now, both times have been a great experience. Shame they don't have a free delivery over £x policy, which would be nice, but still. Both deliveries arrived as promised, w... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and delivery from Wemoto. Fairing clips just arrived and thank you for the post it pad very kind. I've just ordered a battery for my fjr 1300 which should arrive in two to three d... See more

Company replied

Rated 5 out of 5 stars

Hi. I needed two motorcycle wing mirror rubber gaiters to tidy up extending the mirrors on my Honda GB350S. Wemoto supplied the two genuine Honda parts for only £2.50, including tracked postage. The i... See more

Company replied


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Shop

Written by the company

Wemoto is a leading motorcycle parts and motorbike spares retailer, offering OEM and aftermarket components for service, repair and restoration. Shop brake pads and discs, chains and sprockets, oil and air filters, spark plugs, bearings, cables, levers, lights, batteries and more for thousands of models. Large stock, quick dispatch and knowledgeable customer support help keep your bike on the road. If you experience any issue with your order, please contact us directly before leaving a review so we can resolve it quickly. Most problems are fixed fast once we have your order number and details. Reach us via our help centre, email or phone. We value honest feedback and the opportunity to put things right, and we aim to deliver reliable parts, clear fitment information and great service at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,795)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great company to deal with

Great company to deal with, Excellent customer service, can speak to someone very quickly and they can deal with your issue. Also , amazingly fast delivery. I had to return a wing mirror which was a simple process and once it had been received, a credit note was issued ( or a refund if I wanted it)

August 17, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

We are delighted to hear you had a pleasant experience with us! Thanks Michael

Rated 5 out of 5 stars

Coolant issues.🤔

We refreshed the coolant in my bike because it was not cooling properly. When this didn't work we ordered a new thermostat and washer. These were ordered at 7pm on Sunday evening and were delivered by our nice smiley postman Tuesday morning . Now if that's not excellent service I don't know what is. Awesome, keep up the good work.🤔🤓🏍️

July 11, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Anthony, we are delighted to hear your bike is now up and running! Thanks for leaving a review, happy ridding.

Rated 5 out of 5 stars

Contacted wemoto enquiring about a part…

Contacted wemoto enquiring about a part they got back to me the same day and once confirmed I ordered the said part. It was Friday night they dispatched on Saturday with Free delivery. What a fantastic service 👏👍 Thank you so much 😊

May 12, 2023
Unprompted review
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Reply from Wemoto Motorcycle Parts

We are pleased to hear the parts arrived promptly and safely. Thanks for the review Gerald!

Rated 5 out of 5 stars

ordered a indicator for my bike the…

ordered a indicator for my bike the wrong one turned
up {my fault} so sent it back with the right one i needed and within 3 days the correct one turned up and a refund for difference in price fantastic service and excellent customer service on phone as well will defintly be using wemoto from now on cant fault them

April 20, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Glad we could resolve the issue promptly and to your satisfaction. Thanks for shopping with us Donna!

Rated 5 out of 5 stars

....GENUINE QUALITY PARTS....

I always order my parts from WEMOTO.COM.....you get genuine quality parts and great value for money....also great service from them.....would recommend wemoto.com all day long😊👍

April 18, 2023
Unprompted review
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Reply from Wemoto Motorcycle Parts

Many thanks Robert. We love talking bikers and always try our best to give great service!

Rated 5 out of 5 stars

Superb company to deal with, noting too much trouble.

I've used Wemoto for years, they never let me down. Only once has there been a mistake and they immediately rectified the issue 1st class the day after.
I can only recommend Wemto for all your bike parts.

April 18, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Thank you for being a loyal customer James! We appreciate the kind review.

Rated 5 out of 5 stars

Needed parts due to someone knocking my…

Needed parts due to someone knocking my bike over, searched eBay for hours (as its an unusual bike), to no avail, then found this site. Every OEM part under the sun for what I assume is cost price! Brilliant.

April 4, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

We are glad you found the parts needed from us. Thanks for review.

Rated 3 out of 5 stars

Poor delivery service. Long wait.

The ordering process was fine and ‘dispatched’ notice given before end of day Monday. The tracking link continually said, ‘error try again’ so I had no idea of when it was due. The problem now is their DPD courier. They only give notice of delivery on the day, in this case just before 10am on Thursday for delivery around 5pm, (DPD have previously given me 2 hours notice as though no one works and just lives at home). I requested redelivery to my next but next door neighbour. Turns out when I finally got the Parts 4pm Friday the driver states they don’t have to find the redirected address if its not next door to my property. The driver can decide what neighbour he gives my parcel to and even considered giving it to the crazy neighbour everybody avoids. This isn’t acceptable and because of this I have no plans to use Wemoto again. Packaging of parts was simply a plastic bag, no damage other than bashed box. Think I paid £8 for delivery, surely Royal Mail could have handled this small package for the same price and faster.

Update: It should not be down to the driver to decide who the parcel is given to. They should deliver to the given address. I do not trust their drivers to ‘leave safe’ as I do our Postman. Choice would be nice even for a few pound more.

March 5, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Dear Ian,
We are very sorry to hear about the difficulties encountered with DPD.
Unfortunately, we are unable to comments on DPD's company policies when it comes to delivering to
a neighbour however, we can understand that they may not be aware about disputes between neighbours or a 'crazy' neighbour.
Due to the high value of the parcel, we decided to use DPD which offers a fully trackable system with a 1 hour delivery window which we trust to be very convenient from our customer's feedback.
Please note that Royal Mail does note offer a 1 hour delivery window, there fore, it may also have caused difficulties for the parcel to reach you.
As a gesture of good will, we have now refunded your postage charge.
Kind regards
Wemoto

Rated 1 out of 5 stars

One trimming belt put in bag of service…

One trimming belt put in bag of service parts for my 900 Ducati so garage , charged me for time spent getting second to finish gob ,told this to wemoto / hard luck mate!

March 11, 2023
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Dear Adrian,
We are sorry to hear about your experience with your in-store purchase.
Following our investigation, we must admit that the person who served you should have mentioned that two belts were required in addition to the service kit you purchased.
We have now been in contact directly with you and agreed to refund you for the second belt the garage purchased from us on your behalf plus an extra compensation for the troubles caused.
Kind regards
Wemoto

Rated 5 out of 5 stars

Very fast delivery!

I ordered a starter motor on Thursday afternoon 29th Dec 22.
I got it Friday 30th!
I was amazed! I really did not expect delivery so fast, esp with the current strike issues.
Well done Wemoto and thanks.
Have a great new year.

December 30, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Marcus, thanks for your feedback. Hope you are able to get your bike up and running again. Have a great new year!

Rated 5 out of 5 stars

I ordered 2 motorbike front bulbs they…

I ordered 2 motorbike front bulbs they were really hard to get hold off because the age of the bike!this wemoto had them in stock and only took 3 days for them to arrive.they are a great shop to deal with safe and sound and will definitely shop there again thankyou....

October 3, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Colin, glad we could help! We look forward to seeing you again when needed. Thanks.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, speedy delivery, I have bought many parts for my vfr,can highly recommend

August 1, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Alan. Thank you for leaving the kind review. We value great customers like yourself!

Rated 5 out of 5 stars

WEMOTO FANTASTIC COMPANY

this company already know's how i feel about there service
i made a you tube video to show it
if you need parts they have them
friendly service
reply to emails in good time
great prices
fantastic quality on parts and merch.
ROY'S VLOGS AND REPAIRS (you tube)

August 5, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Roy. Thank you for sharing your experiences and leaving us a great review. We appreciate your efforts!

Rated 5 out of 5 stars

Fantastic as always

Good range of parts, easy to navigate and everything is always delivered on time. Never had a problem with Wemoto and I thoroughly recommend them for motorbike parts.

July 30, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Hi Stu, thank you for the kind words. Hope to deal with you again.

Rated 5 out of 5 stars

First class company.

First class company.
I wouldn't go anywhere else personally.
1) The website is really good and easy to use .
2) You know the parts you order will fit your bike .
3) The parts supplied are of the best quality.
4) Delivery is quick.
5) Customer service is fantastic.
6) The items packaged really well.
Thank you so much it's a pleasure to purchase from you .

July 30, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Many thanks Jon. The pleasure is all ours!

Rated 5 out of 5 stars

Excellent service from Wemoto!

Excellent service from Wemoto! I ordered some parts incorrectly, which I returned and received a no quibble refund the next day. I have used this company for years and cannot recommend them highly enough!

July 21, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

Thank you for taking the time to leave a review. We appreciate the kind words.

Rated 5 out of 5 stars

5 STARS

Made lots of orders over the years and never had a problem, being able to only see parts that fit your bike is really helpfull and lots of different quality/makes of each part to choose from for eg chains 8 from standard £13 to HD Gold £28

July 18, 2022
Unprompted review
Wemoto Motorcycle Parts logo

Reply from Wemoto Motorcycle Parts

We are glad to hear you have been a happy a shopper over the years, thank you Rob!

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