Wesley Chapel Honda Reviews 

195
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Zero stars — would leave none if the option existed. This dealership collected nearly $2,000 for titling, registration, and taxes, yet only remitted $1,113 in taxes. I was then required to pay an... See more

Rated 1 out of 5 stars

They are the kings of bait and switch. Number manipulators. Make a deal then manipulate the numbers at the signing.Then tried to get me into a 7% loan when Honda offers 1.99% and lie about it, saying... See more

Rated 1 out of 5 stars

Bought a used 2015 Chevrolet equinox from wesley chapel Honda, at first everyone was great then once paper work was done service went down hill. We left with an empty gas tank, the finance deparment d... See more

Rated 1 out of 5 stars

Wasn't even half way out my car before these clowns were asking me if i would trade in my car when i was only there for my mother getting her an already approved loan at x amount. No car was showed to... See more

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1.1

Bad

TrustScore 1 out of 5

195 reviews

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1.1

All reviews

(195)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service on oil change and inspection

I brought my 2014 Odyssey in for my first oil change and dealt with my service man Stacey Dahlen. Car was ready in about 45 minutes after the free wash. Stacey let me know that they found a CV boot leaking and that it needed replacing. My warranty covers this, so no problem. Part is on order.. Wesley Chapel Honda has a good man in Stacey. Thanks for the quick and honest work.

June 26, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect Service!!!

Tito in the service department helped us from start to finish, hondaland Wesly Chapel should be luck to have such a great employee! We even had to return the car, and the service was just as wonderful. I'll be going there for years to come!! Thanks again Tito.

June 11, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

The service department is great. They don't try to get you to change parts unless you absolutely need to. They accepted coupons from other places too. Very friendly and helpful.

June 3, 2014
Unprompted review
Rated 1 out of 5 stars

The experience was shockingly horrible!

I went to the dealership for a service repair on my Honda Odyssey Elite. The service advisor was beyond amazing! However, I wanted to purchase a new Honda Civic Ex - L with Navigation and that is when the experience dramatically changed. Sorry we don't have the vehicle you want please go to our sister store in Tampa?!!!?! No numbers until I finally raised enough of a fuss. Then the service advisor gave me the sheet of paper with the numbers on it!!! The salesman didn't and I never even seen the manager!!! Very disappointed and trust me I'll be telling everyone that I know about how horrible of a sales experience it was.

May 30, 2014
Unprompted review
Rated 3 out of 5 stars

Hidden Fees

I called to get the price of having a electronic key made and was given a price.
When I got the bill they added another $13.25 for an environmental fee. To my knowledge there is no environmental impact on having keys made. They said they charge everybody that fee. I should have been told up front the fee was to be added.

May 30, 2014
Unprompted review
Rated 3 out of 5 stars

First time.. got in and out quickly but...

They offer different service levels and with the service level i was quoted for my vehicle, it included a car wash. However when i picked up my car, it wasn't washed. Not that its a big deal, but if a package includes certain services, I expect those services.

May 26, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent and Quick Service

Today, I went to this location for the first time. I had and excellent experience. Tito Guzman educated me on the services that needed to be done to my Honda Accord which I appreciate since I don't have much knowledge on cars. Overall, the service was done quickly and with no hassle. I would recommend Tito Guzman and also this dealership for all the services your car may need.

May 14, 2014
Unprompted review
Rated 5 out of 5 stars

The ONLY place that I would recommend that you get your vehicle service needs taken care of!!

I have really come to appreciate a service center that is happy to maintain my vehicle and work within my budget without pressuring me to buy things that I did not need. Mike Camerino never pressures me to buy anything and only informs me on upcoming maintenance that my vehicle will need. Wesley Chapel Honda is a service center that I feel comfortable sending not only my wife but also my grandmother to without hesitation because I know that Mike Camerino will take care of them.

April 12, 2014
Unprompted review
Rated 3 out of 5 stars

courteous service bad took way too long.

Came in (with an appointment) for a basic oil change. The staff was very helpful and courteous but it took an hour and twenty minutes to do the oil change. The only good surprise was that they washed the truck at the end. The facilities are very nice and they even had a children's area. One bad thing though was that the children's area was very filthy. It looked like they used mats from the service area for the flooring.

April 8, 2014
Unprompted review
Rated 5 out of 5 stars

Service Was Great ! Oil Change , Rotate Tires Etc

My overall experience was Good :) Disappointed I Didn't get a car wash.I always get a car wash. I'd like to look into your deals on Detailing Cars.I was talking with Travis Cambell one of your salesmen.Great Guy to talk to & have a Conversation with.Fun to be around & a overall the show of the party.I actually talked with Travis and met others of your staff. Fun crowd to be around. I was looking forward talking with Tyler Hill.He has always made sure I've been satisfied with service I've received & Especially my Purchase of my 2007 Toyota Yaris 9-11 months ago. I'm looking for something like an Accord or civic coming soon.Tyler Hill is A Family Man because he makes you feel like family , when your at Wesley Chapel Honda :) You All Are A Blessing & Hopefully can make something happen for me , reguarding a future brand new civic or Accord. Thankyou all very much for making my day , each and every time I set my feet in your door. God Bless Anthony (Tony) Sanders

April 1, 2014
Unprompted review
Rated 2 out of 5 stars

Service took much longer than promised

I was promised an hour for the service to me completed.Two hours and 15 minutes later,I managed to leave.Only to find myself on a car lot filled with cars and no clear way to get out. After several mistakes down false lanes that lead no where I stumbled on to a repair area and asked for directions off the lot.I followed the directions and made it out of there.
Net net...service took much much longer than promised and a maze of cars with no indication how to get off the lot.I will check where the next closest Honda dealer is.

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

We love Alphonse Polizzi at Wesley Chapel Honda.

We have been shopping around for a couple months pricing cars knowing we would be buying in November. We were getting discouraged with what was out there and especially the sales men. By the time we got to Wesley Chapel Honda after first contacting them online we met Alphonse. We were at the stand offish point but Alphonse won us over. He listened to what we were needing and gracefully steered us in a different direction. So now I am the proud owner of a new Honda Fit. I know for the next 100,000 miles I am covered for everything bumper to bumper. I have the space of an SUV ( which is what I originally thought I wanted ) but phenomenal gas mileage in a cute package that handles great. Thanks Alphonse for being patient with us!! Kath

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

WOW......Wes is the BEST SALESMAN EVER!!!

So I totaled my 2012 Honda Pilot....t-boned, rolled 3 times! The safety of this vehicle is amazing! All the curtain airbags and seat airbags went off on impact saving me from some real serious injuries! Our insurance guy totaled it the same day. After the 24 Hour hospital stay we went straight to Wesley Chapel Honda. We met Wes our salesman as we walked in the door. We told him our story and let him know we wanted another Pilot. They had black and silver (the 2012 totaled one was silver). My husband explained my first choice was the Charcoal Grey. Wes made calls to several other dealerships in an attempt to find this color. He said he found one and asked us to come back in about 3-4 hours. Upon returning to Wesley Chapel Honda, We met Wes coming around the corner. He had driven all the way to Bradenton to get my Pilot. This is above and beyond what any salesman has ever done! Not only did Wes stay after the dealership closed, Brad our finance guy stayed as well. So the Friday after my accident I was driving my 2013 Honda Pilot home! Oh, the courteous folks and the coffee & cookies are awesome too! AWESOME...AWESOME...AWSOME!!!!

November 2, 2013
Unprompted review

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