Westbournemotors Reviews 

Fantastic service, via Green Flag. All 3 members I spoke to At Westbourne Basingstoke were so helpful. Cameron attended quickly, assessed and sorted problem, calmly and reassuringly. Really great company to deal with. Many thanks.

Given a job from RAC on 14 May at 14:00hrs for a recovery from home to a delivery to dealership in Canterbury by 18:00hrs, to be fair any decent planner would have seen insufficient time awarded and job should have been rejected, however they took the job and then failed me as a customer. Poor communication, became unreliable, failed to update, took other jobs over mine leaving my car arrival for dealership appointment in jeopardy, eventually job delayed until following day, 15th May, and then I was again left stranded, promised collection recovery and they again failed taking on another job leaving limited time for my recovery to dealership. Eventually after complaining to RAC my call out was awarded to another recovery company who stepped up and delivered with very limited time.
Westbourne customer support is woeful, gives false information and should not be relied upon. If they can't deliver then they should not accept the job being awarded to them. Would not get any recommendations from me. 2 days to complete a home to dealership recovery and failed on both days. Just unsatisfactory

Mike who works for Westbourne motors what an absolute gentleman try to give him a tip money and a bottle of something but what a scholar didn’t take anything he was just happy for me to leave a review. Would highly recommend this company no messing about had it all done very quickly very professional highly recommend It’s been 20 years since someone has turned me down for a tip. I didn’t know what to do so I’ve left a review.

From start to finish they got it wrong, these people are nothing short of incompetent and they tell lies too! I had to take them to court to get the money for my vehicle they damaged in transit. Their driver couldn't find my vehicle for recovery first off, then they took it away to a compound before delivering it on a trailer to my destination of choice..... it was there they delivered it with a broken exhaust after grounding it loading it on or off, their delivery driver called me to tell me it had been damaged and laughed !, their customer services agent wouldn't pay for the damage they caused, i took them to court and got my money. The are not fit for business and beware if you are a member of national breakdown emergency company, because they out source their breakdowns to these absolute cowboys.

Excellent service via Greenflag!

Connor kept us informed, beat their own arrival time and looked after us splendidly, a real credit to your business!

Conor was so helpful

I've used Westbourne Motors twice via Green Flag. Absolutely brilliant service both times. Prompt. Professional. Friendly. Gone over and above what I'd expect. Can't fault them.

Tom from Westbourne Motors came to the rescue when my car wouldn't start. He was friendly, professional, and knowledgeable. Tom explained everything in a way I could understand. Highly recommended!

After my unfortunate incident yesterday morning at 08:15 I received a call from the recovery company at 10:15am with an estimated collection time of 11:30am. I waited patiently for an hour then I received another call with the time changed to afternoon collection for 3pm. Around 2:30pm I received another call with time slot of 4-5pm. I informed the caller that I’ll be collecting my children from school around that time and the car is parked nearby to their school so I’ll wait there with them. After waiting an hour. I called the company for an ETA. A rude lady who didn’t want to answer my questions put me on hold and passed me onto a gentleman who had an excuse ready for the delay. Nobody bothered to call me for an update and I wasted precious time and neglected my children’s time because someone wasn’t competent enough to keep me up to date with the new changes. Next collection time given was 6pm and somebody who didn’t have the full details of the job arrived at 7pm. Well done for your excellent customer service.

Absolutely appalling service. The driver charged me £13 for extra mileage, assured me the car would be recovered within 2 hours, and left. By midnight, the car was still not recovered, and when I called, they demanded more money. After arguing, they admitted their mistake and promised overnight recovery, but the car still wasn’t collected by morning.

When I called again, they demanded more money again. After speaking to Green Flag, I was left with no choice, so I paid just to get my car back, which had been left overnight in an illegal parking spot due to their incompetence. As I write this, the car has still not been recovered and I spent hours on frustrating phone calls.

This company is unreliable, dishonest, and completely unprofessional. Avoid at all costs!

I am lost for words. I was on a remote stretch of the A259 in a dangerous position in January. It was 3PM in the afternoon and every hour the recovery time was stretched out and extended by Westbourne Motors with even the excuse of our lorry has broken down into the equation. At about 8PM I was really cold waiting with my daughter and it was getting dark there was just nowhere to stay warm next to a remote windfarm. I made a plea to the RAC who switched companies after explaining we were not only freezing and exposed at the roadside but the situation was getting extremely dangerous as darkness had fallen and the cars were getting faster. Within an hour I was picked up and my car recovered. This could have ended badly if it were not for Woodlands Rescue in Ashford. Avoid at all costs it's a disgrace the RAC use these people looking at the poor reviews of over 57% of those writing. The customer service is a disgrace and one lady was so rude I can't even begin to describe the lack of sympathy and her inconsiderate attitude.

I had a dead car in my driveway. I called green flag and they recommended westbourne motor. I called and the lady on the phone gave me a quote which was
Callout - £108
Use of skates - £90
Winching - £66
So total £264.
It was cheaper than the one I got from green flag so I went ahead. I paid the £108 on the phone before the call out. The tow was fine, but before they recovered the car, they asks me to pay the use of skates and winching. I was given a phone from the engineer to the office, office lady told me I needed to pay £90x 2 plus £66. I was abit confused and I said it was 90+66 thought she agreed and gave her card details.
Next day I was sent with the invoice which had £90x2 included. I called back and asked why they said it’s because they using 2 pairs of skates. I said I did not get this info during the quote otherwise I won’t go with you. I said I was told using skates cost £90. How would a customer know how many skates they are going to use to move a car? I asked the customer service manager to listen back the phone call as I was sure they did not say 2 pair of skates hence £180, I never heard £180 mentioned. The customer service lady emailed me back and said she listened and her colleague did make it clear during the quote. I did not believe her so I said if possible I can have recording since you did record the call. She emailed back saying oh…. Our recording is automatically erased after 30 days. I counted it was 25 days after. Clearly she is either making things up or did not want to put effort to listen back or she knew they did not make it clear in the first place. She eventually said she is willing to offer £45 back to my bank account as good will. I accepted as I did not want to waste my time further. Two weeks later I still have not received anything. Very bad communication to begin with, tow was fine, customer service awful.

Masoom from Westbourne Motors has just recovered my car on behalf of the RAC.
Masoom couldn’t have been more helpful or obliging when picking my car up from work and delivering it back home.
He kept me in the loop throughout and couldn’t have been more courteous if he tried. Definitely an asset to Westbourne Motors. Thank you.

Fabulous service, after hitting a pot hole this morning (and rather helpfully my car doesn’t have a spare) in Haywards Heath, Angelo turned up within an hour and took my car and I to the garage.

Amazing service.
Left roadside by RAC, as I needed towing, RAC could have towed me but for some reason he didn't, was a very cold and wet evening.
Steven came to rescue me with an hour and half.
Polite, and professional.
Got my car towed to a garage near my home.
Thank you Steven 💯 recommend

Through the AA westbourne motors recovery,picked us up from gordano services at 3am,the driver 'Gavin' from Bristol was very professional and friendly,I couldn't fault this company,took us back to Wales, thanks again Gavin ! Jen and kev.

Stay way from this company ,
Very unprofessional,
They picked up my car and dropped half way as they had an emergency , didn’t call me to agree on this and they kept the car overnight ,

DO NOT USE THIS COMPANY OR THE RAC.. YOU JUST LIED TO CONTINUALLY.. THERE ALWAYS SAYING ONE MORE HOUR. I'VE BEEN SAT HERE FOR THREE HOURS. I UNDERSTAND IT'S BUSY BUT THE LIES ARE WHAT'S MOST PAINFUL.. THEY LIE SAYING THEY'RE DEALING WITH AN EMERGENCY FOR THE POLICE WHICH THEY'RE JUST TIDYING UP B STRAIGHT WITH YOU.. THEY DON'T EVEN RECORD DOWN THEIR LIES BECAUSE WHEN THEY CALLED ME BACK THEY TOLD ME THE SAME LIE AGAIN.

Awful customer service very rude and unprofessional. Had to wait ages for car to be recovered and they kept giving me times which were not adhered too very stressful

Westbourne Motors’ (WM) customer service manager is eminently qualified to write a manual on how to really cheese off & alienate customers! In my decades of dealing with service providers both within and without the automotive industry, she is the very worst “customer service” representative I have EVER had the singular displeasure of having dealt with!
In early September, I booked WM to collect my car for delivery to a garage. I painstakingly highlighted the fact during my booking call that the car was very low and needed a transporter that would be able to accommodate it. The transport vehicle that turned up was too high and arrived nearly 4 hours late (but I was not even given the courtesy of an update call). So, the next morning they sent another that ended up scratching my car (see attached photos). I was put through the Customer Service manager who was incredibly rude and patronising (she mockingly told me she had 220 cars when I factually informed her that I had 20 and thus had ample experience dealing with car transport companies). Furthermore, after hanging up on me when I complained about WM’s exceedingly poor performance, she very curtly refused to allow my choice of repairer to fix the damage and insisted on doing it themselves. She added that I could go ahead and take legal action but it would do me little good because they were such a huge company. I reluctantly agreed to this and wrote to them notifying them that I would need stage-by-stage photos of, and a written guarantee for, their work. She promised to send me these at least 4 times (each time only when I sent chase-up emails) - and then stopped replying to any of my subsequent messages after mid October. My experience with Westbourne Motors – particularly with the (hilariously titled) customer service manager, who should not be given any role dealing with customers – has been mind bogglingly horrendous. (PS: concerningly, she also mentioned that WM’s founders were fully aware of my case and by implication, fully supported her!) Sure, I have had poor experiences with service providers in the past, but this particular (hugely upsetting and insulting) saga, makes this experience the VERY WORST I have ever had! She is an absolute and utter disgrace AND Westbourne Motors would be doing itself a great favour by reviewing her performance and doing the right thing!