The AA Smart Care Reviews 

Cheapest service and MOT. Parking was a problem when dropping off the car as garage was in the process of moving and had to drop car at the old workshop. Did not get a call to say the car was ready and tried to phone but no answer. When I went back to the garage they said they had done the service and MOT but did not have a pollen filter but had ordered one and said it would be a couple of days and that they were waiting for the AA to authorise it. This was not part of the service and would be an extra cost. I took the car and heard nothing else of it. Overall decent service and a good price.

Very efficient service, good value and great welcome

I was very worried about my car and the engineer was kind and reassuring and very professional.

Excellent. Can't praise the service enough.

No issues at all about the AA service and booking an MOT and service. The local garage used however Eco tyres and autocare have been questionable. My car ended up being in the garage for 4.5 days as lots of parts needed replacing. The communication was awful and I constantly had to ring for updates. When told to collect my vehicle I waited a further 2 hours. I drove my car away and it had 3 engine management lights showing which I was assured would clear. My car did not drive safely and was veering to the side unsafely indicating a tracking issue. After a bill for over £1000 I would not expect to be handed back my vehicle in this condition. I will not be bringing my car back to this garage ever again.

Appalling customer service with no call with ETA or 15 minutes before attendance added to which the fault was not found or recommendation given! I am making a formal
Complaint and asking for a refund after having waited in all morning for the call which didn’t happen plus not sure what I paid £99 was fot as the fault was not diagnosed let alone sorted?! Very very disappointed.

I booked in for a major service which was easy enough online.
The AA mechanic arrived on Friday morning to carry out the service. I told him the Spark plugs need changing on this service, to which he replied Do they, i dont know! You think he would have looked up what my model of car needing doing before arriving! He then told me he didnt have any spark plugs so arranged for the AA toncome back and replace them.
Once he had completed the service the AA mechanic told me it was all done.

When speaking to the AA smart care centre to book in someone to replace the spark plugs, she told me he hadnt replaced the engine air filter as he didnt have one!! Why didnt the mechanic tell me that at the time!!
Girl in the call centre said she would add it to be done when they come back to change spark plugs.
The AA come back the following week to replace spark plugs and air filter.
First thing the AA mechanics says to me is. Im here to do the major service! I said no that was done last week! It should just be spark plugs and air filter. He then tells me i have spark plugs but no air filter! Spark plugs were replaced but i had to order the air filter online and fit myself!
I wont be using the AA for any type of service in the future. A total shambles and let down!

Really handy to have work done on your driveway.

Never had an issue with this service until today. Blunt, rude assistants who repeatedly provided the wrong result. Disgusting attitude and after the years using their servicing now heading to RAC. Train your staff correctly and competently and customer will return. Customer service 101!

Car delivered on time and fully serviced.

I booked my MOT through the AA as it was cheaper than if I had gone directly to the garage. Very happy with the whole experience.

It was a last minute decision to go with this. I couldn't get booked in time with the company who had sold me the car and as an AA member had received an email reminder about my MOT. I decided to go with this and was verypleased with the result.

Provided a great service with clarity

Very helpful quickly did all servicing and mot while I waited very professional

Easy to book, great service.

I rang rhe garage and my car was ready from 10am but AA didn't advise me until the following morning, incorrect billing delayed approvals my side for the garage to do the work. Not sure i will use AA again...maybe independent garage is best as convenience didn't merit the delays

The engineer couldn’t diagnose the issue with my vehicle, I was still charged £99 and advised to go to dealership, disappointed as had I not booked this would have been free under my AA cover.

The service itself was good, the engineer was very knowledgable. The reason I gave it 1 star is that they advised my brake pads to be replaced so I booked with the AA to do this. They never made the appointment but left my account with the brake pad job pending so I didn’t k ow what to do. I then had to get them done elsewhere and returned my car as it was the end of the lease. I called 4 times to ask them to take the money for the service which they never did. Then without warning they claimed the money on the last day of the month almost 6 months later. This pushed my account into overdraft and caused charges which really stressed me out.

Great communication. Everything was explained and had a phone call from the service patrol to tell me he is on the way which gave me enough time to prepare.