The service I was good The mechanic informed myself of any issues on my car which was good due it to the the age of the car in which was nothing major found the two maniacs which attended and comp... See more
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Email states take your car 10mins before appointed time, however the garage wasn’t open at this point, garage did not open until 10mins after appointed time, and the mechanic opening up didn’t know a... See more
Mechanic was polite and thorough, although he was unable to reset the service light. Apparently someone will be out to do it.
Company replied
Good convient way of getting car serviced. Competent mechanic. Only downside was I had a morning appointment but didn't come until 3pm
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
17K reviews
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The staff member was really good
The staff member was really good. He made sure he checked everything!
Thank you
May 27, 2026
Kept informed work completed well and…
Kept informed work completed well and very efficient and polite team
May 27, 2026
Efficient and courteous service.
May 26, 2026
My service could not be completed…
My service could not be completed because the engineer was issued a wrong part. He offered to come back and complete the service later. I heard nothing further from anyone. I called up after a month, a date was fixed for the work to be done. I took time off work to be at home, on the day nothing happened. When I called up to check, it turns out the booking had not been made. No real apology, no remedial action for compensation (they were not authorized to offer compensation, if you want compensation, write in to another address), I will not use this service again, I will actively discourage others from using this.
May 26, 2026
On time.realiable.
May 26, 2026
May use AI-assist with repliesRead more
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I had no messages to say approximately…
I had no messages to say approximately what time the mechanic would be coming or to let me know 15 minutes before arrival. He just turned about 15.10
May 23, 2026
Reply from The AA Smart Care
We appreciate your feedback, Alan.
It was great for booking MOT with
It was great for booking MOT with. However the car drop off time was totally unrelated to the actual service time at the garage. The garage had its own time slot which was not communicated to me beforehand. AA just asked me to drop off at the garage opening time. If I were told, I could have talked to the garage for the actual service time.
May 22, 2026
Reply from The AA Smart Care
Hi Stephen, we're pleased to hear you were happy with the booking and service and appreciate the feedback about the time slots.
Quick, easy but disappointed!
The booking process was quick & easy, the car got collected from work & dropped back off all in a reasonable time, the garage was friendly & reassuring but my car came back with my dashcam not working, I got an engineer out to be on the safe side & it had been unplugged. When checking the history this was done on the service so quite disappointing that was the case!
May 21, 2026
Reply from The AA Smart Care
HI Abigail, we're pleased to hear you were happy with the service provided by the garage and appreciate your extra feedback. We're pleased you got the dashcam sorted.
Cheerful, efficient and easy
Super quick and efficient, explained everything he identified and simplified it for me when I asked for clarification.
May 26, 2026
Picked the car up and dropped it off…
Picked the car up and dropped it off when finished, no ashle at all.
I will be using you again.
May 26, 2026
Poor communication AA Smart Care to AA Service Centre and no communication to me
1 week later than the appointment that was booked online after calling the cancel the mot and service completely
No information provided during the day until I called to enquire how it was progressing
AA service centre said they couldnt give me any details about the work carried out in the service.
May 21, 2026
Reply from The AA Smart Care
Hi, we've passed your review over to the team and asked that someone takes a look to see what's happened and contact you with an update.
Reply from The AA Smart Care
Thanks for the brilliant review, Caroline.
MOT and Service
Great to have both the MOT and Service done at the same time. The AA made this a very easy process with lots of locations to choose from. Good deals from the AA for having both done together so win win all round. Very happy and would definitely recommend
May 26, 2026
This was very good for it did not take…
This was very good for it did not take any time everything was in order that was so wonderful l was happy
May 26, 2026
I arranged for a service at my place of…
I arranged for a service at my place of work. I was not contacted by the mechanic and he was a few hours late which was an inconvenience because I was working. But his service was great and he did everything very quickly .
May 26, 2026
Reply from The AA Smart Care
Sorry to hear there was a delay in the mechanic attending, we appreciate your feedback, Grace. We're pleased you were happy with their service.
Absolute rubbish
Paid via payment assist. Made 2 payments which cleared but AA cancelled appointment and blocked account claiming i hadnt paid. 3 hours on the phone and still not yet sorted. Customer service are totally incompetent and useless. Who knows whether i will actually get my service. Will never use them again
May 27, 2026
Unprompted review
Reply from The AA Smart Care
Hi Kirsty, so we can try and help see what's happening, please email a copy of this review to TheAA.ReviewTeam@theaa.com with your full name, postcode, contact number and booking reference.
Excellent service
Excellent service. Lovely people and carried out service, MOT and replacement rear spring repair. Have used via AA for past few years without any problems. Hence the 5 star rating given.
May 26, 2026
Reply from The AA Smart Care
Well, this is just wonderful, thanks so much for sharing your amazing feedback, Geoff 💛.
On time
On time, a really nice mechanic named Mark
Carried out the job in a very competent way
I would certainly use the service again
Well done
May 25, 2026
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