The AA Smart Care Reviews 

18,012
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 6,300 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional. Many found the service efficient and the overall process stress-free, often highlighting the easy and convenient booking system. Reviewers also appreciated the reasonable pricing for the services provided. However, some customers also noted dissatisfaction with communication, citing a lack of updates or unacknowledged inquiries. A few people experienced issues with booking slots not being honored, with late arrivals or last-minute appointment changes. There were also mentions of incorrect parts being ordered or mechanics lacking essential diagnostic equipment.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing frustration over delays,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the politeness, helpfulness, and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting easy and efficient booking... See more

Price

People report ambiguous experiences with price, with many customers finding the pricing reasonable,... See more

Customer communications

Reviewers express widespread dissatisfaction with contact, citing issues such as unanswered phone calls and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting

Rated 3 out of 5 stars

Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more

Company replied

Rated 3 out of 5 stars

Heard nothing about my appointment on the day. Had booked a morning slot which should have arrived before 12. I rang at 1:45 to be told they would arrive at 2:10. After receiving 2 emails and te... See more

Company replied

Rated 3 out of 5 stars

We only used them as we couldn't get our car to a garage due to the starter motor going, diagnosed by AA, having had to call them when got home from work. On the day they were booked to come we had a... See more

Company replied


Company details

  1. Car Inspection Station
  2. Auto Parts Store
  3. Car Service
  4. Mechanic
  5. Towing Service
  6. Vehicle Inspection

About The AA Smart Care

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

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3.9

All reviews

(18,012)

6,156 reviews in the last 12 months

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Rated 3 out of 5 stars

I booked AM before 12. Arrived after 2pm

I booked an AM before 12 slot which arrived after 2pm. I was supposed to receive a call in the morning with an idea of my time slot which I didn't receive. I phoned several times to find out what was happening and was told the driver had a long way to drive.
The job it's self was good hense getting some stars!

July 15, 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Christian, we're sorry to hear about your experience and have fed your comments back to the relevant team to help us improve our service in the future.

Rated 5 out of 5 stars

Tyretrax service and MOT

Excellent service. Very polite , helpful, friendly. Competent . As I am a wheelchair user they collected and delivered my car . The car was booked in for the day , but it was brought back within 2 hours all work completed. Highly recommended. The price was very reasonable. The booking process online was easy .

July 15, 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're really pleased everything went smoothly, really appreciate you sharing your experience and we look forward to helping again in the future 🙂.

Rated 5 out of 5 stars

new driver

As a new driver, the idea of booking and getting a service done felt overwhelming but it was easy breezy with AA. The garage did a great job too

July 14, 2026
Rated 1 out of 5 stars
The AA Smart Care logo

Reply from The AA Smart Care

Hi, we're sorry to hear you've been left feeling this way and hope you've since raised any concerns directly with our Customer Service team so they could look into this.

Rated 1 out of 5 stars

Poor service and aftercare

AA/Garage did not inform me in advance that they would not be able to source the fuel filter to carry out a full service. I will now have to take the car to another garage to see if I can get that done. AA did not even explain this until I pressed them on the issue using their WhatsApp chat service. When I pointed out that if I had not pressed them I would never have known that the filter still needed to be changed they said "as there is nothing else I can do to assist I am now closing this chat". Then to deter you from bringing a complaint they prevent you from using the same chat service and require you to email in. You cannot even speak over the phone with an individual in order to save you some time, effort and money!

July 14, 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi, we're sorry to hear about your experience and have passed your details over to the relevant team to look into what happened here. They will contact you directly if they need any further information.

Rated 4 out of 5 stars

Very easy to book

Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting

July 14, 2026
Rated 1 out of 5 stars

Sending mechanics out without…

Sending mechanics out without diagnostic meters on modern cars is impossible to diagnose a problem on a modern car mechanic hasn't got a diagnostic meter. All they're doing is telling customers made up things. What's wrong with the car without diagnosing it trying to get an answer out of A A, why the mechanics do not carry this and they keep avoiding it. It's like a boiler engineer, turn it up without gas analyser so amateurish

July 14, 2026
Unprompted review
The AA Smart Care logo

Reply from The AA Smart Care

Hi Antony, we've sent an email requesting more info so we can look into the service you received.

Rated 2 out of 5 stars

Not the best experience with the AA

Not the best experience with the AA. It takes way too long to get through on the phone. The garages can’t get on until the AA has confirmed the work. Best off going straight to the garage and get the work done.

May 13, 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Zoe, we're sorry to hear about the communication issues. Our lines do sometimes get very busy and advisors will be working as quickly as they can to get to each call. We hope you managed to get everything sorted in the end.

Rated 1 out of 5 stars

They left the seŕvice light on and oil…

They left the seŕvice light on and oil spillage on drive. Gave me a number to call for removal of oil. They did not deal with that. Lots of phone calls and e mails and still left with oil stain on my drive. I am 78 i do not need this worry. All i have done is have my car serviced by a.a. and now have oil leak on my drive
Why use the a.a.???

July 8, 2026
The AA Smart Care logo

Reply from The AA Smart Care

Hi Tony, we're sorry to hear this. We've passed your details over to the relevant team and have asked them to look into this asap and contact you directly to help get it sorted.

Rated 5 out of 5 stars

Excellent Service/ Convenience

Excellent Service. Had my Front Discs & Pads done.
Great convenience of having work done at home. Don't have to worry about getting to a garage and organising transport back home etc.
Mechanic was polite and helpful.
Would definitely use again for simple service work.

July 14, 2026
The AA Smart Care logo

Reply from The AA Smart Care

We're over the moon that your Mobile Mechanic appointment went so smoothly, Ishtiaq 💛🔧.

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