The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
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Good car service but lack of sufficient communication on this occasion
The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day.
On this occasion the garage had an issue and had contacted me to see if I could bring my car in,for which we arranged a time first thing in the morning.
Problem was in attempting to update the booking on their side, AA smart care ended up sending me a cancellation email the evening before my service was due. This happened without any attempts to contact me and since their phone lines only opened after my arrange service time, it left me in a position of stress for the whole evening and next morning (seeing as making a new booking would have gone beyond my MOT expiry date).
In the end I was able to get my service and AA smart care corrected their mistake. Can't complain about the car service and the price I received through AA smart care for MOT with a service was very reasonable.
October 8, 2026
Was a very easy process from start to…
Was a very easy process from start to finish i had no problems with the garage my car was sorted within a few hours.
October 15, 2026
May use AI-assist with repliesRead more
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2 hours for a simple MOT
2 hours for a simple MOT. Unexceptable. People were present but totally unresponsive.
October 10, 2026
Reply from AA Approved Garage Network
Hi Chris, we're sorry to hear about your experience. We know waiting longer than expected for something as routine as an MOT can be frustrating. We hope you raised your concerns with the garage at the time so they could look into what caused the delay.
It was quickly and professionally dealt…
It was quickly and professionally dealt with at our home.
October 13, 2026
Nice and reliable service
October 16, 2026
Reply from AA Approved Garage Network
Happy we could help 🙂.
Booking is easy but not good after that.
It was easy to book with good communication. However the garage that was used to carry out the MOT were not great at explaining what needed to be done and no offer to do the work required to get my car to pass the MOT. I found them to be abrupt and dismissive.
I have found a different place to use for repairs MOT recommended by a friend. I thought that I would be I good hands with the AA but that was not the case.
October 12, 2026
Reply from AA Approved Garage Network
Hi Zoe, we're sorry to hear this and hope you've since raised your concerns with our Customer Service team. We've fed your comments back so this can also be looked into with the garage.
First time doing an MOT
First time doing an MOT and first impressions everyone was very friendly and welcoming, gave me a rundown on what they do and offered me tea. Lovely people defo recommend
October 13, 2026
Addy
My first and last service with them. I have been charged £270 just for replacing a rubber (offside anti roll bar dust cover). When asked to explain they simply said it’s the labour that’s costly and did not provide a proper breakdown of the cost on the invoice either.
Their service to pick and drop the car is just to lure you which also has a hidden cost.
October 15, 2026
Reply from AA Approved Garage Network
Hi, we're sorry to hear you've been left feeling unhappy with the service. Please give us a call on 0330 018 3446 so we can arrange a breakdown of costs to be sent.
I booked an Mot and service
I booked a Mot and service. They failed it on the Mot but still carried out the service anyway without informing me of the failure before continuing. I am now having to scrap the car because of the repairs being too expensive but still have to pay for the service. Further to your reply I didn’t hear from the team all I got was a telephone call from the garage to say it had been serviced and failed the MOT on several things.
October 13, 2026
Reply from AA Approved Garage Network
Hi, we're sorry to hear about your experience. We understand how frustrating this must have been, and hope you raised your concerns with the team at the time so they could look into this further.
No reply to my concerns that the wrong…
No reply to my concerns that the wrong mileage was recorded on my MOT.
October 13, 2026
Reply from AA Approved Garage Network
Hi Phil, sorry to hear this. Please give us a call on 0330 018 3446
so we can help get this sorted.
10/10 service.
October 12, 2026
Everything went to plan
Everything went to plan, good customer service & had my car back to me even earlier than expected ✔️
October 12, 2026
Highly recommend
So straightforward to book. Great communication. Helpful payment plan
October 15, 2026
Reply from AA Approved Garage Network
Amazing stuff 😁.
Reply from AA Approved Garage Network
Hi there, we're sorry to hear this and we hope you're okay.
Just a faff to be honest!
Just a faff to be honest. Slow process as it’s a 3 way conversation- the garage called me to ask if I’d heard from AA Smart Care as they were awaiting instructions for work that they had recommended. So I then had to call AA to ask what was happening. The garage closed at 5.30pm (luckily I had already picked my car up) because AA didn’t email me until 7pm to say my car was ready for collection. I wouldn’t use AA Smart Care again I would go to the garage directly.
October 15, 2026
Reply from AA Approved Garage Network
We are very sorry to hear about your experience and the frustration caused by the lack of communication. Having to chase updates yourself and receiving notification after the garage had already closed is certainly not the standard of service we aim to provide. We completely understand how inconvenient this situation was for you and appreciate you taking the time to share this feedback.
The company was a complete rip off
The company was a complete rip off . They should have done to MOT first and told me it failed . But they went ahead and did the service first and then informed me the MOT had failed and to pass I would have to spend over £1000 on things that needed to be done . That’s my full pension money for the month and more ! I was disgusted as I would have asked them to bring the car back after failing the Mot . In addition it took them 3 full days and I had to pay for the drivers car to be parked outside my house . Thats rediculous as well . I will never ever use the AA ever again and I will be letting everyone know that this company is a complete rip off . Do not ever use an AA MOT in future. I am completely disgusted.
October 15, 2026
Reply from AA Approved Garage Network
We are so sorry to hear about your experience and understand your immense frustration regarding the order in which the work was completed, the unexpected repair costs, and the extended time it took. We completely appreciate how distressing this situation has been for you, especially concerning the financial impact and parking fees.
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