Easy collection and was done within the hour and a half. Wasn’t actually supposed to be picked up on the day it was but they didn’t want to let me down so they honoured it for me which was lovely... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The work I had done by the mechanic was first class. He was polite, explained what he was going to do and completed the work in good time. The reason for 4 stars rather than 5 stars was because of... See more
Collection and service was fine. However - AA needs to sort out confirmation of booked time and day ! Garage was not going to collect - when we phoned them, they said they had not confirmed with AA... See more
Great quick, efficient service and affordable but the real gem at this garage is the office manger/receptionist lady! She went above and beyond to help with problems whilst getting a great price for p... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
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Not the best experience with the AA
Not the best experience with the AA. It takes way too long to get through on the phone. The garages can’t get on until the AA has confirmed the work. Best off going straight to the garage and get the work done.
May 13, 2026
Reply from The AA Smart Care
Hi Zoe, we're sorry to hear about the communication issues. Our lines do sometimes get very busy and advisors will be working as quickly as they can to get to each call. We hope you managed to get everything sorted in the end.
Great service from Formel D from.start…
Great service from Formel D from.start to finish.
Great help for them to pick up and drop off car as I am sick at the moment.
Thank you
SHEIK
July 14, 2026
They left the seŕvice light on and oil…
They left the seŕvice light on and oil spillage on drive. Gave me a number to call for removal of oil. They did not deal with that. Lots of phone calls and e mails and still left with oil stain on my drive. I am 78 i do not need this worry. All i have done is have my car serviced by a.a. and now have oil leak on my drive
Why use the a.a.???
July 8, 2026
Reply from The AA Smart Care
Hi Tony, we're sorry to hear this. We've passed your details over to the relevant team and have asked them to look into this asap and contact you directly to help get it sorted.
The mechanic was very polite and very…
The mechanic was very polite and very well manored his work was very efficient and very tidy I was very pleased with the service and if necessary would use your service again thank you
Brian
July 14, 2026
Prompt arrival after phone call
Prompt arrival after phone call, the service engineer got straight to work and never stopped until all work completed
July 14, 2026
Excellent Service/ Convenience
Excellent Service. Had my Front Discs & Pads done.
Great convenience of having work done at home. Don't have to worry about getting to a garage and organising transport back home etc.
Mechanic was polite and helpful.
Would definitely use again for simple service work.
July 14, 2026
Reply from The AA Smart Care
We're over the moon that your Mobile Mechanic appointment went so smoothly, Ishtiaq 💛🔧.
Brilliant service by mechanic Nadeem.
July 14, 2026
My car broke down after AA MOT and…
My car broke down after AA MOT and service. I have been following up with them since then,all they say is they will come back next day. They're not even responding to mails.I contacted their emergency number ,all they say is server down or it's slow. Had thought AA smart care is more reliable, but seems like it was a wrong choice. Highly disappointed with their service
July 10, 2026
Unprompted review
Reply from The AA Smart Care
Hi, we're sorry to hear this and would like to look into this further. Please send a copy of this review, your booking ref and reg to TheAA.ReviewTeam@TheAA.com
Reply from The AA Smart Care
Pleased to hear it, thanks for choosing Smartcare 🙂.
Easy to use service and the mobile…
Easy to use service and the mobile mechanic that showed up was courteous and explained all work undertaken . Very competitive price too .
June 29, 2026
This has happened twice now
This has happened twice now. Had an appointment with a mobile mechanic for a AM slot (09:00-12:00) on both occasions they didn’t turn up in the morning, they turn up between 15:00-15:30 which is just half an hour to an hour before their PM slots end. Absolutely ridiculous service and they “kinda” blame saying crap like: oh I have got the wrong parts blah blah blah!!
I don’t think I will use the mobile mechanic again after this! Full day wasted!
July 13, 2026
Reply from The AA Smart Care
Hi Graham, we're sorry to hear this. We apologise for the inconvenience caused and appreciate your feedback. Our team is on hand to help if you have any questions about your booking on the day. If you'd like us to investigate this further, please contact our team directly with your booking details and we'll be happy to help.
Slow communication
Communication was poor due to the garage having to communicate to AA who then had to get approval from me. Took 3 days to get a tyre change. Will be booking directly through the garage next time as adding the AA into the equation just wasted time.
July 10, 2026
Reply from The AA Smart Care
Hi Joseph, we’re sorry to see you were left disappointed. Our team would reach out as soon as there are any relevant updates, the team is also on hand, ready to help if you get in touch directly. We hope everything managed to get sorted.
Terrible service
Terrible, paid hundreds for MOT & service, came back a day late, and service lights still on..That was 2 weeks ago, ringing AA, email sent ignored. Will stick to Halfords again, shouldn't have bothered changing. Still unresolved. Massive complaint going in.
July 14, 2026
Unprompted review
Reply from The AA Smart Care
Hi Lizzie, we're really sorry to hear this. If you've already logged a complaint, please allow up to 10 working days for the team to look into this and get back in touch with an outcome. You can also speak to the team directly on 0330 018 3446.
Convenient to have it at home
July 10, 2026
Convenient service and great employees
This is a really convenient way to get an oil change on my car. I was able to book an appointment within 3 days. A very pleasant and helpful gentleman arrived to do the work. There was also a message on my dashboard advising that tyre pressures were low and he checked these for me as well. Highly recommend this service.
July 6, 2026
You mechanic was polite and very good…
You mechanic was polite and very good at explaining any of the questions I asked A credit to himself and your company
July 9, 2026
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