Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting
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Review summary
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Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more
Company replied
Heard nothing about my appointment on the day. Had booked a morning slot which should have arrived before 12. I rang at 1:45 to be told they would arrive at 2:10. After receiving 2 emails and te... See more
Company replied
We only used them as we couldn't get our car to a garage due to the starter motor going, diagnosed by AA, having had to call them when got home from work. On the day they were booked to come we had a... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
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Very efficient booking and service
Nice chap. Arrived on time. Didn't want to waste time chatting. Got on with the job.
The booking process was very easy to do and the updates were great
July 15, 2026
Great garage serviced and MOT car
July 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked AM before 12. Arrived after 2pm
I booked an AM before 12 slot which arrived after 2pm. I was supposed to receive a call in the morning with an idea of my time slot which I didn't receive. I phoned several times to find out what was happening and was told the driver had a long way to drive.
The job it's self was good hense getting some stars!
July 15, 2026
Reply from The AA Smart Care
Hi Christian, we're sorry to hear about your experience and have fed your comments back to the relevant team to help us improve our service in the future.
Tyretrax service and MOT
Excellent service. Very polite , helpful, friendly. Competent . As I am a wheelchair user they collected and delivered my car . The car was booked in for the day , but it was brought back within 2 hours all work completed. Highly recommended. The price was very reasonable. The booking process online was easy .
July 15, 2026
Reply from The AA Smart Care
We're really pleased everything went smoothly, really appreciate you sharing your experience and we look forward to helping again in the future 🙂.
new driver
As a new driver, the idea of booking and getting a service done felt overwhelming but it was easy breezy with AA. The garage did a great job too
July 14, 2026
Smooth process from start to finish
Smooth process from start to finish, collection was on time and work done prompt, very friendly and helpful pick up driver as well
July 14, 2026
Complete waste of time and money.
July 14, 2026
Reply from The AA Smart Care
Hi, we're sorry to hear you've been left feeling this way and hope you've since raised any concerns directly with our Customer Service team so they could look into this.
Poor service and aftercare
AA/Garage did not inform me in advance that they would not be able to source the fuel filter to carry out a full service. I will now have to take the car to another garage to see if I can get that done. AA did not even explain this until I pressed them on the issue using their WhatsApp chat service. When I pointed out that if I had not pressed them I would never have known that the filter still needed to be changed they said "as there is nothing else I can do to assist I am now closing this chat". Then to deter you from bringing a complaint they prevent you from using the same chat service and require you to email in. You cannot even speak over the phone with an individual in order to save you some time, effort and money!
July 14, 2026
Reply from The AA Smart Care
Hi, we're sorry to hear about your experience and have passed your details over to the relevant team to look into what happened here. They will contact you directly if they need any further information.
Very easy to book
Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting
July 14, 2026
Sending mechanics out without…
Sending mechanics out without diagnostic meters on modern cars is impossible to diagnose a problem on a modern car mechanic hasn't got a diagnostic meter. All they're doing is telling customers made up things. What's wrong with the car without diagnosing it trying to get an answer out of A A, why the mechanics do not carry this and they keep avoiding it. It's like a boiler engineer, turn it up without gas analyser so amateurish
July 14, 2026
Unprompted review
Reply from The AA Smart Care
Hi Antony, we've sent an email requesting more info so we can look into the service you received.
Not the best experience with the AA
Not the best experience with the AA. It takes way too long to get through on the phone. The garages can’t get on until the AA has confirmed the work. Best off going straight to the garage and get the work done.
May 13, 2026
Reply from The AA Smart Care
Hi Zoe, we're sorry to hear about the communication issues. Our lines do sometimes get very busy and advisors will be working as quickly as they can to get to each call. We hope you managed to get everything sorted in the end.
Great service from Formel D from.start…
Great service from Formel D from.start to finish.
Great help for them to pick up and drop off car as I am sick at the moment.
Thank you
SHEIK
July 14, 2026
They left the seŕvice light on and oil…
They left the seŕvice light on and oil spillage on drive. Gave me a number to call for removal of oil. They did not deal with that. Lots of phone calls and e mails and still left with oil stain on my drive. I am 78 i do not need this worry. All i have done is have my car serviced by a.a. and now have oil leak on my drive
Why use the a.a.???
July 8, 2026
Reply from The AA Smart Care
Hi Tony, we're sorry to hear this. We've passed your details over to the relevant team and have asked them to look into this asap and contact you directly to help get it sorted.
The mechanic was very polite and very…
The mechanic was very polite and very well manored his work was very efficient and very tidy I was very pleased with the service and if necessary would use your service again thank you
Brian
July 14, 2026
Prompt arrival after phone call
Prompt arrival after phone call, the service engineer got straight to work and never stopped until all work completed
July 14, 2026
Excellent Service/ Convenience
Excellent Service. Had my Front Discs & Pads done.
Great convenience of having work done at home. Don't have to worry about getting to a garage and organising transport back home etc.
Mechanic was polite and helpful.
Would definitely use again for simple service work.
July 14, 2026
Reply from The AA Smart Care
We're over the moon that your Mobile Mechanic appointment went so smoothly, Ishtiaq 💛🔧.
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