AA Approved Garage Network  Reviews 

19,842
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,855 reviews, reviewers had a great experience with this company. Reviewers consistently praise the team for being extremely polite, knowledgeable, and delivering fast maintenance work that gets vehicles back on the road quickly. Consumers especially love the convenient collection and drop-off options, noting that these services make arranging car appointments completely stress-free during busy workdays. However, some people mentioned that managing booking schedules and dealing with communication issues through customer service can occasionally cause frustration. Though some reviewers were not happy with unexpected repair costs or lengthy delays when getting their vehicles fixed, many still found overall value in the service provided.

What people talk about most

Service

People report positive experiences with service, highlighting the simple booking process, efficient timing,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, knowledgeable,... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as many reviewers highlight that... See more

Price

Clients share ambiguous opinions on price, as some consumers highlight very reasonable quotes and competitive... See more

Customer service

Consumers experience mixed satisfaction regarding customer service, with some reviewers praising prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more

Rated 4 out of 5 stars

I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more

Rated 4 out of 5 stars

Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed

Company replied

Rated 5 out of 5 stars

The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more


Company details

  1. Car Inspection Station
  2. also in
  3. Auto Parts Store
  4. Car Service
  5. Mechanic
  6. Towing Service
  7. Vehicle Inspection

About AA Approved Garage Network

Written by the company

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Contact info

4.0

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(19,842)

6,708 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick

Super quick, thorough and nice guys. Went for an MOT and would recommend!

October 15, 2026
Rated 1 out of 5 stars

Failed my car on emission

Failed my car on emission, because the catalytic converter was not warm enough to run properly. Tried to charge me £100 diagnostic which I declined, took it the next day warm and it passed.

October 15, 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Hi, we're sorry to hear this. We understand your frustration after the vehicle failed on emissions and then passed the following day. We hope you were able to raise your concerns with the garage and our Customer Service team at the time, so this could be looked into.

Rated 1 out of 5 stars

No considering customer concern.

No considering customer concern.

October 17, 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Hi, we're sorry to hear you've been left feeling this way. Please give us a call on 0330 018 3446, so we can address any concerns you may have and help get this sorted.

Rated 5 out of 5 stars

Great experiance

Very easy to book, really helped that mini bus was collected and dropped back off.
Had reminders sent so did not forget.
Was updated throughout day regards time of collection and of any additional works that was required. Would use again and also reccomend.

October 14, 2026
Rated 4 out of 5 stars

Smooth and efficient service

Smooth and efficient service. Reasonable pricing. Pain free.

October 14, 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Delighted to hear that Don, thanks for the feedback ❣️.

Rated 5 out of 5 stars

Skilled friendly staff prompt…

Skilled friendly staff prompt collection and return st a very competetive price

October 17, 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Thanks for the lovely feedback, we hope we can help again in the future.

Rated 3 out of 5 stars

I am pleased with the fact that my…

I am pleased with the fact that my vehicle was picked and returned back . However, I noticed my tire pressure was not checked and filled which was part of the checks. this leaves me with concerns that other parts were properly checked.

October 7, 2026
AA Approved Garage Network  logo

Reply from AA Approved Garage Network

Hi, we're sorry to hear this. Please give us a call on 0330 018 3446 so we can look into this further and help get the tyre checks looked at.

Rated 4 out of 5 stars

The service was good

The service was good, however, I wasn’t notified when they kept my car overnight. I was very worried as I was told the car will be returned on the same day.

October 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look