Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting
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Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more
Company replied
Heard nothing about my appointment on the day. Had booked a morning slot which should have arrived before 12. I rang at 1:45 to be told they would arrive at 2:10. After receiving 2 emails and te... See more
Company replied
We only used them as we couldn't get our car to a garage due to the starter motor going, diagnosed by AA, having had to call them when got home from work. On the day they were booked to come we had a... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
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Brilliant service by mechanic Nadeem.
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My car broke down after AA MOT and…
My car broke down after AA MOT and service. I have been following up with them since then,all they say is they will come back next day. They're not even responding to mails.I contacted their emergency number ,all they say is server down or it's slow. Had thought AA smart care is more reliable, but seems like it was a wrong choice. Highly disappointed with their service
July 10, 2026
Unprompted review
Reply from The AA Smart Care
Hi, we're sorry to hear this and would like to look into this further. Please send a copy of this review, your booking ref and reg to TheAA.ReviewTeam@TheAA.com
Reply from The AA Smart Care
Pleased to hear it, thanks for choosing Smartcare 🙂.
Easy to use service and the mobile…
Easy to use service and the mobile mechanic that showed up was courteous and explained all work undertaken . Very competitive price too .
June 29, 2026
This has happened twice now
This has happened twice now. Had an appointment with a mobile mechanic for a AM slot (09:00-12:00) on both occasions they didn’t turn up in the morning, they turn up between 15:00-15:30 which is just half an hour to an hour before their PM slots end. Absolutely ridiculous service and they “kinda” blame saying crap like: oh I have got the wrong parts blah blah blah!!
I don’t think I will use the mobile mechanic again after this! Full day wasted!
July 13, 2026
Reply from The AA Smart Care
Hi Graham, we're sorry to hear this. We apologise for the inconvenience caused and appreciate your feedback. Our team is on hand to help if you have any questions about your booking on the day. If you'd like us to investigate this further, please contact our team directly with your booking details and we'll be happy to help.
Slow communication
Communication was poor due to the garage having to communicate to AA who then had to get approval from me. Took 3 days to get a tyre change. Will be booking directly through the garage next time as adding the AA into the equation just wasted time.
July 10, 2026
Reply from The AA Smart Care
Hi Joseph, we’re sorry to see you were left disappointed. Our team would reach out as soon as there are any relevant updates, the team is also on hand, ready to help if you get in touch directly. We hope everything managed to get sorted.
Terrible service
Terrible, paid hundreds for MOT & service, came back a day late, and service lights still on..That was 2 weeks ago, ringing AA, email sent ignored. Will stick to Halfords again, shouldn't have bothered changing. Still unresolved. Massive complaint going in.
July 14, 2026
Unprompted review
Reply from The AA Smart Care
Hi Lizzie, we're really sorry to hear this. If you've already logged a complaint, please allow up to 10 working days for the team to look into this and get back in touch with an outcome. You can also speak to the team directly on 0330 018 3446.
Convenient to have it at home
July 10, 2026
Convenient service and great employees
This is a really convenient way to get an oil change on my car. I was able to book an appointment within 3 days. A very pleasant and helpful gentleman arrived to do the work. There was also a message on my dashboard advising that tyre pressures were low and he checked these for me as well. Highly recommend this service.
July 6, 2026
You mechanic was polite and very good…
You mechanic was polite and very good at explaining any of the questions I asked A credit to himself and your company
July 9, 2026
I booked a car inspection online and…
I booked a car inspection online and paid the fee. The AA have failed to acknowledge this in any way and have not given me a date for the performance of the inspection. Furthermore, their Chat service is wholly useless and consists entirely of largely untrained staff passing the buck onto other people for half an hour or so until the session expires
July 13, 2026
Unprompted review
Reply from The AA Smart Care
Hi Leo, we'd like to take a look into this. If you haven't already spoken with our Customer Service team, please give us a call on 0330 018 3446 so we can help.
Reply from The AA Smart Care
We're delighted to hear this about your brake repair with our Mobile Mechanic 😊🔧.
Perhaps a blessing in disguise
Was told to take the car to the garage for 08:30 hrs. I was there on time, but at 09:00 hrs I had to ring the garage as the shutters was still down and no sign of life / operational activity. Phone was not answered, 09:10 rang AA Smart Care but they can't access my account as computer network not working. 09:15. I drive away as I don't trust this service to carry out any form of maintenance on my car.
July 13, 2026
Unprompted review
Reply from The AA Smart Care
Hi there, we’re sorry to hear this about your appointment. We hope you’ve been able to get back in touch with our team so they can take a full look into what happened and help get things resolved for you.
efficient collection service and happy…
efficient collection service and happy with service
July 8, 2026
Reply from The AA Smart Care
We're delighted to hear you were happy with the service and found the collection process efficient.
We really appreciate you taking the time to share your positive experience and hope to assist you again in the future.
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