All the emails said that the technician would call in the morning and 15mins before arrival, as he did not call I started to believe I may have been scammed ! When he came he was great although I'm no... See more
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Review summary
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Would have given 5 stars , but was a lack of communication to tell me when mechanic was arriving as was am call and I was going out in afternoon. , other than that was 5 star.
Company replied
Easy to book an MOT, and at short notice. The approved garage, Phoenix Autobody Repairs, was first class. They stuck to the allotted time, and completed the work within an hour. They were really prof... See more
So easy an experienced engineer services our car on our driveway. And at no extra cost than a garage would charge. Plus they clearly explained everything they did and anything that will need attention... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Excellent service from a brand and…
Excellent service from a brand and company we trust. Geoff the mechanic was efficient, courteous and just great. Will definitely use again.
August 25, 2026
May use AI-assist with repliesRead more
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Excellent service
Excellent service, the engineer was very polite and certainly knew his trade and they come to me.
Highly recommend.
August 24, 2026
Reply from The AA Smart Care
Thanks for sharing your fab feedback, Graham.
great service ontime great job very…
great service ontime great job very happy thank you
August 27, 2026
MOT carried out by HiQ tyres
I had my MOT carried out by HiQ tyres and Autocare, St Austell, who were excellent. Will certainly use them again next year.
August 25, 2026
Booking process was made easy.our car…
Booking process was made easy.our car was picked up for it’s MOT and Service and brought back to us which was very helpful.In all I am very happy with the service.
August 25, 2026
The service manager phoned before hand…
The service manager phoned before hand and told me when to drop off my car and phoned when the car was ready.He was there to help me park and polite and friendly.
August 28, 2026
Reply from The AA Smart Care
We're delighted to hear everything went smoothly for you, Linda. Thank you for leaving a review.
Excellent service friendly and helpful
August 25, 2026
The car was collected on time and…
The process of booking was simple. Reminders were sent about the booking The car was collected on time and dropped off. Person picking up the car was pleasant and helpful. In all it was a good experience.
August 28, 2026
The AA man was very helpful and very…
The AA man was very helpful and very knowledgeable
August 27, 2026
Had a full service and MOT
Had a full service and MOT. The people hardly speak English. Had my car all day and didn’t even ring me to say it was done. MOT failed on steering rack play, cars only done 33k miles. Turns out it was only the rubber boot that needed replacing, Bunch of crooks tried doing me over for nearly £2k
August 27, 2026
Reply from The AA Smart Care
Hi there, our team would reach out with any relevant updates. If there is anything you would like us to look into, don't hesitate to get in touch directly.
Mechanic was very polite and efficient
August 24, 2026
Reply from The AA Smart Care
We're delighted to see your feedback, Barbara. Thank you for leaving 5 stars.
First class MOT service
Easy to book an MOT, and at short notice. The approved garage, Phoenix Autobody Repairs, was first class. They stuck to the allotted time, and completed the work within an hour. They were really professional and friendly too. AA Smart Care collected payment on completion of the MOT. Both AA and Phoenix were great.
August 24, 2026
Doing it all on line a pain why can't…
Doing it all on line a pain why can't we talk to someone to ask certain questions
August 27, 2026
I paid for MOT and major service.
I paid for MOT and major service.
I received a document for the MOT but nothing to show there had been a major service or that the break pads were changed - the noise in my car continues so I am slightly dubious about the whole thing.
I was also waiting on a quote for some recommended works to be done so was surprised when my car was returned without the quote.
August 17, 2026
Reply from The AA Smart Care
Hi Mary, if you can contact us directly with your booking information, our teams will help look into this with you.
Terrible experience today
Terrible experience today! £278 bill and left me without a safe car to drive!
Customer service are terrible to deal with and just want to take more money from you, was told by the man in the office he’d call the man carrying out the work, and the man carrying out the work said he can’t get through to the man because he gone home now!
So he told me that to get me off the phone so he could go home!
August 28, 2026
Unprompted review
Reply from The AA Smart Care
Hi Ann, we’re sorry to hear about your experience. Our teams will always work to try to resolve any issues for you. Please don’t hesitate to get back in touch if there’s anything you need help with or would like to raise to be looked into further.
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