Very easy to book. Great communication. Excellent garage. But just a shame that an incorrect part was ordered ahead of the work starting
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Was supposed to call me first thing in the morning and never did. Booked time slot for am and before 12 midday. Didn't come till 2 o'clock. I had to ring the company around 11 o'clock as I heard nothi... See more
Company replied
Heard nothing about my appointment on the day. Had booked a morning slot which should have arrived before 12. I rang at 1:45 to be told they would arrive at 2:10. After receiving 2 emails and te... See more
Company replied
We only used them as we couldn't get our car to a garage due to the starter motor going, diagnosed by AA, having had to call them when got home from work. On the day they were booked to come we had a... See more
Company replied
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18K reviews
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The simplicity and ease of access to…
The simplicity and ease of access to the service was awesome.
July 10, 2026
May use AI-assist with repliesRead more
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Good experience, recommend 👌
Really good experience overall. The car is running smoothly and feels almost brand new. I haven't seen it perform this well for quite some time. The only downside was that the maintenance reminder message was not reset after the service.
July 17, 2026
Reply from The AA Smart Care
We're happy to hear you had a good experience! We appreciate your feedback and we hope you're all sorted now.
I received great service
I received great service, personable, friendly and professional. I would definitely recommend.
July 16, 2026
Very good on time did job well nice…
Very good on time did job well nice friendly not bad price
July 17, 2026
No travelling to a garage and waiting…
No travelling to a garage and waiting for the work to be done and then be told it’s going to take longer than expected
July 17, 2026
Service report
Car was not returned to me for 3. Days, apparently due to a delivery problem with a replacement tyre needed for MOT.. Also a trim on driver's side had been sprung ..thiswas not in this state when car left my home. Standard of service was poor compared to that of previous years garage which now does not feature in Smartcare.
July 3, 2026
Reply from The AA Smart Care
We're sorry to hear the service didn't meet your expectations on this occasion, we hope if you use the service again in the future it will be to a higher standard.
Amazing service by the mechanic
Amazing service by the mechanic. Very friendly and professional.
Will definitely use again
July 17, 2026
Good communication and efficient…
Good communication and efficient service. Very reasonable price too.
July 17, 2026
Reply from The AA Smart Care
Just what we like to hear.
Took the time to explain what to do next
The Engineer was polite, carried out a full service and took the time to talk me through what I should plan todo over the next 6mths to keep the car running perfectly to avoid potential expensive issues and MOT problems
July 17, 2026
Complained to verious departments ref…
Complained to verious departments ref the mechanic not turning up. The AA did not inform me, i had to call in to find out and I was insulted by the call HANDLER FOR DOING SO.
I have been constantly asked to give here my details by the AA that are personal. Being a member for years they have my details.
Be warned before you book a service they will threaten you if you don't keep an appointment you maybe be charged. If they don't appear. Tough luck.
Give me an email that will be responded to? The last time I was asked to supply reg. Miles. Etc.
What is your email address and name to respond to?
June 1, 2026
Unprompted review
Reply from The AA Smart Care
We've asked for your details to be emailed over as we only have your Trustpilot profile name, this doesn't allow us to find your booking. If you'd like us to try and help chase up your complaint, we will need the details requested.
Highly recommend
A great experience having booked online and receiving a well priced cost to replace all brakes pads and discs the garage recommended did a fantastic job and completed the work quickly so my car was ready within two hours of drop off. Excellent service highly recommended.
July 17, 2026
Attention to detail issues
Had tyres, service and MoT. Got car back and still had needs oil change and service soon lights showing. 4 days later, total breakdown of car and missing alternator belt
July 11, 2026
Reply from The AA Smart Care
Hi there, we've passed your review over to the team and asked that someone takes a look at the booking.
Pretty simple booking system
Pretty simple booking system. Plenty updates to let you know the process. The garage were very good. MOT pass it less than two hours
July 17, 2026
Quick work
Quick work, really friendly and kind team, will definitely be going back, thanks!
July 17, 2026
Reply from The AA Smart Care
We're delighted to hear this, thanks for the feedback.
Brilliant service at my door
Brilliant service at my door. Technician was extremely helpful and excellent .
July 17, 2026
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