All the emails said that the technician would call in the morning and 15mins before arrival, as he did not call I started to believe I may have been scammed ! When he came he was great although I'm no... See more
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Review summary
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Reviews shaping this summary
Would have given 5 stars , but was a lack of communication to tell me when mechanic was arriving as was am call and I was going out in afternoon. , other than that was 5 star.
Company replied
Easy to book an MOT, and at short notice. The approved garage, Phoenix Autobody Repairs, was first class. They stuck to the allotted time, and completed the work within an hour. They were really prof... See more
So easy an experienced engineer services our car on our driveway. And at no extra cost than a garage would charge. Plus they clearly explained everything they did and anything that will need attention... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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Great communication
Great communication. Everything was explained and had a phone call from the service patrol to tell me he is on the way which gave me enough time to prepare.
August 27, 2026
May use AI-assist with repliesRead more
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The service on my car wasnt done…
The service on my car wasnt done properly,i believe it wasnt even serviced because firstly i know back break pads are low didt pick that up secondy my car broke down sunday and i was told car could do with a service brake fluid low and not even sure oil was changed i am booking car in with fords next week to get car done properly
August 26, 2026
Reply from The AA Smart Care
Hi Steven, we're sorry to hear about your experience and have fed this back to the relevant team and asked them to contact you to discuss this further.
Prompt and efficient service…
The engineer arrived at about 9.00am Tom pick up our car and returned it 6 hours later, serviced and MOTd. Polite and friendly service. Only slight hitch was we had to pay the final balance of 1p and our app. wouldn’t let us pay such a small amount, necessitating a call to the AA who responded immediately with a 1p discount 😁
August 27, 2026
Oil/filter change
The work was carried out in my drive at home very efficiently I believe the chaps name was Andrew he was very informative and and showed me the exact work that had taken place. Would highly recommend.
August 27, 2026
Great experience
Great experience. Easy to book and being able to spread the cost really helped.
August 27, 2026
The garage were exceptionally helpful…
The garage were exceptionally helpful and I would definitely recommend them to anyone
August 29, 2026
Great customer service..kept me…
Great customer service..kept me informed at all stages.
August 29, 2026
Reply from The AA Smart Care
Happy we could help 💛.
Poor Customer Service
I paid for my car service 1 month in advance and received numerous confirmation emails confirming my scheduled service with the AA. I was informed on the morning of the service that they couldn't source a replacement filter and the earliest reschedule date was over a week. Very dissapointed they had failed to procur parts and caused me time and money with having to arrange another service company at short notice. The AA customer service department did not respond to my written complaint.
August 20, 2026
Unprompted review
Reply from The AA Smart Care
Hi Trev, so we can ask the team to look into your concerns please email a copy of this review to TheAA.ReviewTeam@theaa.com with your full name, postcode, contact number and booking reference.
The appointment from start to finish…
The appointment from start to finish was exceptionally professional, I received the call ahead from the mechanic/patrol (James) which is always a great start. He arrived and carried out the work on the vehicle in a very professional manner, which was very commendable given that the rain did not stop throughout the duration of his call to change four sets of discs and pads. We also encountered an issue with the rear callipers, James contacted the local merchants and head office to make the arrangements and then collected the parts to complete the repair. One suggest would be for the provision of a canopy for the operatives to work under, this would seem only fair, James granted did not make an issue of the weather and as stated a star employee.
August 29, 2026
I’m very happy with the service; I recommend it.
I’m very happy with the service I received from Oxford Car Care Ltd. I booked my MOT through the AA Smart Care booking system, which was very easy and straightforward to use.
The service at the garage was excellent. The work was carried out quickly, and the staff were friendly, polite and professional throughout. Everything was handled efficiently and with a very helpful attitude.
I would definitely recommend Oxford Car Care Ltd and will happily use their services again. Excellent service from start to finish!
August 26, 2026
The mechanic was fantastic
The mechanic was fantastic, from ringing ahead to the time I signed the job off, Martin was an outstanding representative of your company, the service was good value and super convenient.
August 26, 2026
Garage very easy to deal with did the…
Garage very easy to deal with did the job quickly.
August 28, 2026
This place was extremely polite to deal…
This place was extremely polite to deal with. Very courteous and helpful. I would have no problems recommending them to anyone and will certainly use them again
August 26, 2026
Fabulous service on time and good…
Fabulous service on time and good communication excellent service highly recommended
August 29, 2026
booked a brake exchange at work…never again awful
booked a brake exchange at work couldn't make the 8.30 to 12 pm booking
then said when we ordered them this morning
erm no chance of making morning booking
so i had to leave work early too have them fitted at home
they squealed from day one
i complained and the rep i talked too said that engineer no longer works for us, fills u with confidence doesn't it
2nd guy came out & admitted wot a crap job the first guy did
then after failing to take payment i get email text, messages after one another saying i haven't paid
even the girl I spoke to at aa smart care said its our fault
your lucky I didnt involve trading standards
the service you provide is shocking,
i will never use you again and never recommend you too anyone
thoroughly disappointed with your service
brutally the service you offer is shambolic
August 28, 2026
Reply from The AA Smart Care
HI Neil, we're sorry to hear you been left unhappy with the service provided and we appreciate you sharing your feedback. We've passed your review over to the team so they can review this internally.
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