The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
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Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20K reviews
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Fantastic garage
Absolutely fabulous experience, professional, polite and super efficient garage. Best service n mot ai have had after 40 yrs of driving. Fast and brilliant garage.
Thank the garage on my behalf.
October 17, 2026
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Warning to Hybrid car owners!
Whilst the collect and drop off service was appreciated, there were no status / progress updates throughout the service/mot day.
Despite numerous chases to the AA and the garage, I couldn’t obtain confirmation that relevant hybrid battery checks had been performed - not on the service paperwork and then fobbed off/ignored after. Both garage and AA websites stated that Hybrid checks were included. Extremely disappointing at misleading info and lack of response so wont use again and a warning to all Hybrid car users expecting what should be a standard service check.
AA reply - I have reached out to the garage and AA smart care team with no / unsatisfactory response - another example of lack of proactive customer care.
October 13, 2026
Unprompted review
Reply from AA Approved Garage Network
Hi Paul, we're sorry you've been left feeling this way. If you have any concerns or questions about the work carried out, please get in touch with us or the garage so we can help clear things up. We hope your MOT and service went smoothly and that your car is running well.
Booking car service was easy
Booking car service was easy, but during service was not. I didn't receive any updates also I was not notified when my car was ready to be picked up.
October 19, 2026
Reply from AA Approved Garage Network
Hi Gail, we're sorry to hear this. As soon as we have any updates for you, a member of our team would reach out directly. We hope any concerns have been raised with us.
It’s so easy and reliable
It’s so easy and reliable, they come and take your car away , full service and mot and then deliver it back .A1 5*****
October 19, 2026
Reply from AA Approved Garage Network
We're delighted with your feedback for the service, thanks for sharing this.
Best price through AA
Best price through AA, good communication at every stage. CATs Ipswich, helpful receptionist, prompt service and feedback. (2nd yr using AA...had a full service last year too, fraction of the price compared to going independently anywhere else )
October 16, 2026
AA Smartcare at odds with the garage and we are caught between.
There seems to be some tension between the participating Garages and AA Smartcare. Prices available to me as a customer are better through AA Smartcare with the same garage. Collection and delivery are free rather than at extra cost, than the same garage offer. The price is also cheaper through the service. However, delays always occur with the garage receiving parts which means the cost of additional repairs are higher (the garage state they are able to source parts at better value and faster.
In the last instance, our car was collected on a Monday and returned on Saturday. The garage report they were chasing AA Smartcare.
However, Payment assist can not be ignored. The initial cost is spread over a 4 months 0% credit. Extra costs for additional work are also able to be spread over the same terms.
We have 3 cars and so this is an important option for us.
I have accessibility needs and set aside funds in anticipation. However, increased costs are the most significant factor in deciding whether to use this service. We use the garage because they have been a brilliant support to us over the last 6 years, or 15 drivers years.
October 19, 2026
Reply from AA Approved Garage Network
Hi, thanks for your feedback. We're pleased to hear there are aspects of the service that have worked well for you. We'll always provide a quote before any work is carried out, and if you have any questions, please don't hesitate to reach out directly. We hope everything has now been sorted.
The staff were very helpful and…
The staff were very helpful and hardworking. I got my car back on the same day! Very impressed.
October 19, 2026
Great service
Collected from home. Serviced and MOT’d. Delivered back. Do this every year for both cars. Great service
October 19, 2026
Excellent garage & service… very…
Excellent garage & service… very professional & polite… everything around the MOT from start to finish went as explained… Very good!… thank you!
October 19, 2026
Not the peace of mind I paid for
I went through the AA for peace of mind, but this experience was far from it.
I booked my MOT through them, but when I called the garage beforehand, I was told the AA had never confirmed the booking. With my MOT already expired, I was left without a car for a whole weekend.
It didn't end there. I paid for the necessary repairs, but the money wasn't taken until three weeks later, and when it was, it sent my account into overdraft.
Also, £100 for a diagnostic is ridiculous.
Poor communication and poor organisation from a company that promises to take the stress away. It did the opposite.
October 13, 2026
Reply from AA Approved Garage Network
Hi there, we're sorry to hear this about your MOT appointment. If any issues arise, we'll always do our best to get it rearranged as quickly as possible.
If any additional work is recommended, we'll review the garage's findings and provide you with a quote before any work is carried out, so you can decide how you'd like to proceed. Any charges will also usually show as pending on your account before they're taken.
We hope you've been able to share your concerns directly with the team, and that your car is now repaired and back on the road.
did get the car on time
October 15, 2026
Communication was great
October 15, 2026
Reply from AA Approved Garage Network
Just what we love to hear 💛🔧.
Great collection services and very…
Great collection services and very friendly, a bit disappointed in the cost for clearing the engine management light as I have the equipment to clear this its now back on .
I understand its part of the MOT .
But all good, great service
October 15, 2026
Super quick
Super quick, thorough and nice guys. Went for an MOT and would recommend!
October 15, 2026
The mechanic was very polite
The mechanic was very polite. Arrived on time and did a good job
October 15, 2026
Failed my car on emission
Failed my car on emission, because the catalytic converter was not warm enough to run properly. Tried to charge me £100 diagnostic which I declined, took it the next day warm and it passed.
October 15, 2026
Reply from AA Approved Garage Network
Hi, we're sorry to hear this. We understand your frustration after the vehicle failed on emissions and then passed the following day. We hope you were able to raise your concerns with the garage and our Customer Service team at the time, so this could be looked into.
Reply from AA Approved Garage Network
Hi, we're sorry to hear you've been left feeling this way. Please give us a call on 0330 018 3446, so we can address any concerns you may have and help get this sorted.
price and service
October 14, 2026
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