WEST CORNWALL REMOVALS Reviews 

148
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and office team for being exceptionally helpful, friendly, and efficient throughout the entire moving process. Reviewers often note that communication is clear, quotes are reasonable, and the team handles all belongings with great care and professionalism. Many people also mention that the company takes the stress out of moving days and offers competitive, fair pricing. Some people were dissatisfied with delivery issues, noting specific problems like delayed items, unreturned emails, or damaged possessions during transport. A few consumers also mentioned encountering unexpected logistical difficulties, such as drivers working alone or challenges with storage deliveries and scheduling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting high professionalism, efficiency,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the reliable and... See more

Price

Customers had positive experiences with price, consistently reporting very competitive rates and quotes.... See more

Delivery service

Consumers find delivery_service experiences to be mixed, as opinions vary significantly regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from a very friendly and welcoming company … Tyler organised and kept communication going and Peter helped me move my doggy and 2 cats he was absolutely amazing. My nervous dog took t... See more

Rated 5 out of 5 stars

Fantastic service! Could not rate Tyler and his team highly enough. They were a massive help when our buying process became tricky and came up with great solutions keep our move running smoothly. Real... See more

Rated 5 out of 5 stars

We recently used this local family firm for our move and they certainly took a lot of the stress out of the day. The staff were friendly, professional and extremely cheerful. As we hadn’t moved for 50... See more

Rated 5 out of 5 stars

What a company, I couldn’t recommend them highly enough, the move was effortless , Jordan and Mac were amazing, nothing was too much trouble , always cheerful and friendly, they took care of everythin... See more


Company details

  1. Moving Company
  2. Self-Storage Facility
  3. Storage Facility

Written by the company

West Cornwall Removals is a removal and storage company in Penzance, Cornwall providing removals to and from the Isles of Scilly, UK, overseas, Europe, including international removals & transport for all your storage & haulage, local or long distance ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

148 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(148)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best removals company!

This is the second time we’ve used west Cornwall removals and we can safely say they’re fantastic! Great humoured guys who get the job done quickly and professionally. They take the stress out of moving house and their rates are more than reasonable. We would recommend them every time - thanks so much for your help!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Best Removal Company we’ve used.

Fantastic services from everyone at West Cornwall Removals, I had a moving date that kept moving and they were so understanding and flexible, we ended up giving them 48 hours notice and they arrived on time.

The attention to detail in taking care of all our possessions was great to see.

We would highly recommend West Cornwall Removals, they are great company and nothing was too much trouble.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Committed, hardworking, problem solvers and genuinely cares

As a repeat customer, Tyler and his team have moved us from Hampshire to Flushing and West Cornwall storage in 2022, from storage to Truro in 2023 and Truro to Oxfordshire in 2025.

The communication was good. The different teams turned up on time, work hard (with some 11 hour days), they were always jolly and solved problems like bringing a sofa over the neighbours’ garden. They were literally he-men!!

We had underestimated the sheer volume of garden planters and machinery but Tyler ensured they were all collected in extra transport loads and didn’t add additional costs on. The few minor damages that occurred were quickly compensated.

They are a genuinely local family business that excel in what they do. They really looked after us during our time in Cornwall. I would be keen to use them for our next move to Asia!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

We moved from Kent to Cornwall in…

We moved from Kent to Cornwall in August and the lads at west Cornwall removals were amazing from start to finish. They worked so hard and were super friendly and polite. Would 100% recommend!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Tyler and Brad couldn’t do enough for us on our move. Very professional and would highly recommend to anyone moving house. His team were extremely helpful and I was impressed with how efficient they were. Proper job. Thank you

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience. Great team

From initial contact to completion of the move the whole team were fantastic.
Nothing seemed too much trouble, communication was great. Very quick to answer any queries.
On the moving day itself the lads were great. Hard working. Polite and courteous.
Would highly recommend the service

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Could not rate Tyler and his team highly enough. They were a massive help when our buying process became tricky and came up with great solutions keep our move running smoothly. Really grateful for their help, efficiency and reassurance. Highly recommend.

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

I am still waiting for an item !

I am still waiting for an item that they left in their lorry, after moving from Cornwall to Scotland last November ,many phone calls with excuses of they are busy, will do it next month and its safe.,emails that they don't even answer.They could send it by courier, but no,I then had a call from a friend who said she will visit soon and could bring it, amazing they delivered it to her about 90mins from them within a week, no apologies ,no emails to say they had delivered it and nothing but rudeness when I phoned.They take thousands of pounds up front before moving you and then they are unprofessional. My home things were boxed and labelled carefully by myself and they were left in any room at my new address, they hired some local men to help them unload who were good. It took me weeks to sort through and still going through.When they moved me out my home the first crew were messy and dirty leaving wet foot prints and the second crew put down blankets to save the carpets.

November 29, 2024
Unprompted review
WEST CORNWALL REMOVALS logo

Reply from WEST CORNWALL REMOVALS

Hi Penelope,
Hope you are well.
Sorry this one small item delay has ultimately caused such a big frustration, leading to this review, it was left under some blankets in the lorry by accident being a fragile item.
I do recall you being happy when we left you in Scotland, we got along well, I remember as I delivered this move myself, so I am disappointed to read a 2* review.
Given your location in Scotland we were not passing frequently in the lorries, this being the main issue.
But I’m glad to see the storage manager kept hold of the item safely for you despite delay which we apologised for many times, is now back in your possession.
All the best.
Regards - Bradley Wills (Director).

Rated 1 out of 5 stars

DONT USE THIS COMPANY

DONT USE THIS COMPANY. Tyler didn't send big enough vans, leaving a load of my stuff in the old house for 2 days. Didn't send enough trained men. Used inexperienced men who didn't package things at all, resulting in terrible damage to my Grandfather clock. They are now ignoring my emails and request for them to cover repairs.

August 18, 2025
Unprompted review
WEST CORNWALL REMOVALS logo

Reply from WEST CORNWALL REMOVALS

Hi,
Anonymous poster?
I am not sure how to respond given I have no details regarding your move.
We are members of BAR, it is our duty to respond with any claims / damages within 7 days - rectifying any issues fairly through ourselves, BAR & our insurance company. We pride ourselves as a relatively small Cornish family business on being fair & communicate efficiently at all times.
Regards - Bradley Wills (Director)

Rated 5 out of 5 stars

Excellent service

We recently had a very stressful moving experience resulting in a two day delay. Throughout it all Tyler and his staff were patient, helpful and provided an excellent and professional service. If I ever moved again,- hopefully that will never happen - I'd use West Cornwall Removals without hesitation. Thank you West Cornwall Removals for making a difficult situation more bearable.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service from West Cornwall Removals …

West Cornwall Removals did a fantastic job moving us from Cheshire to Cornwall.
From the initial communication, providing a quote and confirming the removal date.
Tyler was quick to respond to queries, the quote was very reasonable considering the distance and amount of stuff we had to move.
Special thanks to Macauley, John, Ian and Wayne- a fantastic hard working team, friendly and took care with our belongings.
Made the whole experience seamlessly easy. I would highly recommend West Cornwall Removals.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great moving company!

We used West Cornwall Removals to move house from Rochester to Falmouth. Dylan and the guys couldn’t have been more accommodating. They worked unbelievably hard and were cheery all the way through (even when we would change our minds about where we wanted a big piece of furniture to go—“Uh, could we have it upstairs instead?”😳). All the guys were great—polite, fun, careful, strong problem-solvers— and they sure helped decrease the stress of the whole experience. Dylan seems much wiser and more experienced than his years. We love the Cornish spirit of the company and would recommend it to anyone.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

The A Team

West Cornwall Removals sent us The A Team, Macauley and Jordan. They were professional and worked like trojans to move us from Chester to Fowey. We had alot of boxes and a fair bit of furniture - not one breakage. They were friendly and good fun and made the whole process easy and stress free. Wouldn’t hesitate to recommend West Cornwall Removals. Thank you!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from West Cornwall…

Great service from West Cornwall Removals. Totally reliable did a great job with no breakages or losses and when one item got some water damage they immediately sent it to be repaired without any discussion necessary, just letting us know it had happened. A cheerful crew who worked hard. Thanks guys!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

A first class company

A first class company - their professional and personal attention to detail from the initial contact with Tyler through to the moving day helped to make the process less stressful. A lovely friendly team which took great care to ensure that from packing the house contents to arriving at our new home safely without any damage or breakages.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team.

Great service from West Cornwall Removals! Ollie and Rich worked so hard to get all of our stuff out of our old place to put new place safely and in a timely fashion. They were prompt (early in fact!) friendly and professional. They made what could have been a very stressful day much easier, and nothing was too much trouble. They are also the best at being tidy and not making the new place look like it had thrown up on itself! So good to not feel hemmed in while we sort through. Thanks so much! Highly recommend!

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

We used West Cornwall Removals to move…

We used West Cornwall Removals to move from London to Cornwall in December 2024. Brad and the team were fantastic - hard working and friendly. They took the stress out of what had the potential to be a very stressful move.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Cornwall to Cumbria by West Cornwall removals

Excellent service by West Cornwall Removals, moved from Cornwall to Cumbria, commenced packing and loading on Monday morning, completed off loading in Cumbria Tuesday evening, very intense but all went well, with an added bonus they transported our additional car with a car trailer behind the removal wagon.
The team were excellent, particularly Macaulay & Jordan, very personable, helpful and extremely hard working. After 2 weeks unpacking, we have found no damage to any of our items.
Would thoroughly recommend this company

November 11, 2024
Unprompted review

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