WestendDJ Ltd Reviews 

2,058
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,058)

309 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery and great bits of kit.

December 18, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Matt.

Best regards

Gavin

Rated 5 out of 5 stars

Technics EPS1200 stylus replacement

Item as expected and well packaged.
Great price for the item, not used yet.
Delivery was very quick.

December 30, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Quick delivery and a smooth experience

Quick delivery and a smooth experience. I also had to contact the support at one point and they replied right away. No annoying AI chat to get past

December 29, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Mikael.

Best regards

Gavin

Rated 5 out of 5 stars

Second time buying from WestendDJ .

Second time buying from WestendDJ .. great company to buy from. reliable, good prices and quick to send items.

December 17, 2025
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Reply from WestendDJ Ltd

Thank you for your review Lesley.

Best regards

Gavin

Rated 5 out of 5 stars

It arrived the next day

It arrived the next day. I haven’t had the chance to try the equipment yet, these days are always busy busy
But impressed by the prompt response

December 22, 2025
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Reply from WestendDJ Ltd

Thanks for your review Elena.

Best regards

Gavin

Rated 5 out of 5 stars

Been shopping around for a DDJ- FLX 10

Been shopping around for a DDJ- FLX 10
In white and decided to pull the trigger via Westend DJ… super quick delivery and reliable
10/10 !! Going to buy another controller Probably an Opus and will def buy for these guys 😎😎

December 22, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your custom and review Peter.

Best regards

Gavin

Rated 4 out of 5 stars

Great service

Good professional advice in store. Delivery was spot on. Overall a great experience!

December 5, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Good

Xmas gift for 16 year old son not used as yet

December 5, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Diane, we hope your son enjoys the gift.

Best regards

Gavin

Rated 5 out of 5 stars

Easy & quick!

Easy process, really quick delivery

December 4, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Chloe.

Best regards

Gavin

Rated 5 out of 5 stars

Great service

Great service. I ordered the AlphaTheta XDJ AZ with next day delivery. It came on time no dramas. Would recommend them and use them again.

December 15, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Delivered in immaculate condition by…

Delivered in immaculate condition by next day tracked. Responded to my questions before ordering relatively quickly. Very happy with the service

December 2, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Emma.

Best regards

Gavin

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