WestendDJ Ltd Reviews 

2,054
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,054)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and expert advice

Great service and the advice about which equipment i needed prevented me from buying the wrong item.

January 15, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Nadeem.

Best regards

Gavin

Rated 5 out of 5 stars

Quick delivery

Quick delivery, all perfect. Thanks

January 12, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ian.

Best regards

Gavin

Rated 5 out of 5 stars

From the initial call and the advice I…

From the initial call and the advice I was given the service has been great. The delivery was swift and I would definitively recommend these guys.

January 8, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ben.

Best regards

Gavin

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Staff are helpful on the phone and know their stuff.
Quick dispatch, excellent service

January 9, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review.

Best regards

Gavin

Rated 4 out of 5 stars

Arrival

Only bought here a couple of times. This time I wasn't expecting a quick delivery, but quickly it came, so no complaints

January 8, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Rob.

Best regards

Gavin

Rated 4 out of 5 stars

Ordered SL1210 online.

Ordered online.
Good follow up service.
Only issue was waiting time on delivery to Ni.but over holiday period a short wait was expected.
Quality product , well packed and received in mint condition.

January 8, 2026
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Reply from WestendDJ Ltd

Thanks for your review Calum.

Best regards

Gavin

Rated 5 out of 5 stars

Fast delivery and my daughter is…dj lu

Fast delivery and my daughter is absolutely made up with the dj equipment

December 22, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Carol, it's great to hear that your daughter is happy with the kit.

Best regards

Gavin

Rated 5 out of 5 stars

Guys wow my first time using Westend…

Guys wow my first time using Westend DJs and thanks for a service second to none, ordered a new mixer on a Sunday and told me I would receive Wednesday but received Tuesday fantastic service will use again 5 stars all the way 😊😊

January 5, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Tim.

Best regards

Gavin

Rated 5 out of 5 stars

Items dispatched quickly

Items dispatched quickly, one received the following day! Courier somehow split the order, I contacted WestendDJ who were able to give me a separate tracking link, good communication. The other came a day later.

December 22, 2025
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Reply from WestendDJ Ltd

Thanks for your review Justin.

Best regards

Gavin

Rated 5 out of 5 stars

Gavin and the team were exceptional…

Gavin and the team were exceptional from the outset. My 13 year old is a keen DJ and wanted to upgrade his system. From the beginning the team gave my son time, space and comfort testing the systems and really assisted me on our purchase. It is a fantastic shop for music related purchases and we will certainly be going back for any additional add on purchases. Diana

December 19, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your custom and taking the time to leave us this review Diana. We hope your son enjoys his kit and continues on his journey with DJing, he is always welcome to drop in for a mix at either branch.

Best regards

Gavin

Rated 5 out of 5 stars

Would 100% recommend this company!

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called, very friendly and helpful. I’d like to say a special thank you to Maria, James and Alfie, superstars :-)

December 19, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Fiona, I've passed your kind words onto the team.

Best regards

Gavin

Rated 5 out of 5 stars

My experience has always been very…

My experience has always been very pleasant when dealing with West End DJ. My delivery was a day late but overall, the staff are very knowledgable and helpful.

December 18, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your custom and taking the time to provide feedback.

Best regards

Gavin

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery and great bits of kit.

December 18, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Matt.

Best regards

Gavin

Rated 5 out of 5 stars

Technics EPS1200 stylus replacement

Item as expected and well packaged.
Great price for the item, not used yet.
Delivery was very quick.

December 30, 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

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