WestendDJ Ltd Reviews 

2,054
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,054)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My az alphatheta

My az arrived I used it after laying 3 days and noticed a manufacture date of 2024, and a couple of software glitches with the unit, updated the unit and still the same , rang west end dj and that are passing the information to the manufacture, the unit should be replaced as it is faulty, I was not offered this and await further details, I should have a new unit and not one which is two years old, these units were problematic and I waited till the issues were sorted, clearly they are not

March 24, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Edmund,

I'll drop you an email to see if we can get this resolved for you. We serial track all of the stock we receive so we can work out when we received it from AlphaTheta, and the date of manufacture. If there are issues we'll get things sorted.

Best regards

Gavin

Rated 5 out of 5 stars

My go-to for DJ equipment for 20 years

Fast delivery. Well packaged. West end DJ have been my go to for DJ equipment for the past 20 years for a reason.

March 5, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Tom,

Thank you for your continued custom and taking the time to leave this review.

Best regards

Gavin

Rated 5 out of 5 stars

i have been making multiple purchases…

i have been making multiple purchases from Westend DJ In Hanway street . the team and support are fantastic they also do evenings of workshops that got me onto the Academy with Terry . its really great to see equipment in the showroom and its a 5/5 experience . big shout to Dave who's really looked after orders and great prices . to be able to go and pick up from store is a big plus .

February 20, 2026
Unprompted review
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Reply from WestendDJ Ltd

Thanks for your review Peter - I'll pass your kind words on to David.

Best regards

Gavin

Rated 5 out of 5 stars

Adam T7V

The product I was looking for (2x Adam T7V) were available at a good price. Delivery was very smooth. I would recommend WestendDJ.

March 10, 2026
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Reply from WestendDJ Ltd

Thanks for your review Mike.

Best regards

Gavin

Rated 5 out of 5 stars

great place

great price , speedy delivery , excellent comms and customer service . Thanks

March 12, 2026
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Reply from WestendDJ Ltd

Thanks for your review Charlie.

Best regards

Gavin

Rated 5 out of 5 stars

James was so sound

James was so sound. Kit works as said. 5/5!

March 9, 2026
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Reply from WestendDJ Ltd

Thanks for your review, I'll pass your kind words on to James.

Best regards

Gavin

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish.

I ordered a mixer from another well known retailer and was told 2 days for delivery. 1 week later no communication from them and when I finally got through to them I was told I had to wait another week minimum!!

I reached out to Westend DJ via email and Chat, to which I got a very speedy response, within 30 mins, fantastic! They had the mixer I wanted and it was shipped next day. Fantastic service from end to end.
The mixer got here before my refund from the other retailer.

I will be only using Westend DJ from now on for all my equipment needs.

Andy

March 10, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Speedy delivery

Great company. Got my new gear in speedy time

February 20, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Finn.

Best regards

Gavin

Rated 5 out of 5 stars

Good prices

Really good prices quick delivery happy with my decks that I purchased I was glad to find them as they were sold out pretty much anywhere I looked at they were significantly cheaper than other places would definitely shop here again for any equipment I need 😊 highly recommended

March 2, 2026
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Reply from WestendDJ Ltd

Thanks for your review Isla.

Best regards

Gavin

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