Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!
Company replied
I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more
Company replied
Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more
Company replied
Company details
Written by the company
DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50
Contact info
10-12 Hanway Street, W1T 1UB, London, United Kingdom
- 02082086988
- info@westenddj.co.uk
- www.westenddj.co.uk
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick delivery.. Opened Box
Quick delivery... Bought my first DJ deck, the DDJ FLX4, but when I opened the package, I noticed the box had been opened before and was damaged. The product was fine though... so I didn't return.
February 27, 2026
Reply from WestendDJ Ltd
Thanks for your review. I'm sorry to learn that your FLX4 wasn't as expected when you received it.
We've checked the product history using its serial number and there's no record of it being handled outside of receipt and picking/packing for your order.
We'll take this up with AlphaTheta/Pioneer DJ and will be in touch when they come back to us.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your custom and taking the time to leave a review.
Best regards
Gavin
Simple online order
Simple online order, but it was a good price and quick delivery. I love WEDJ. I know if I ever need to try something out this is where I'll go, service in the west end showroom is amazing.
February 26, 2026
Reply from WestendDJ Ltd
Thank you for your feedback Colin.
Best regards
Gavin
Absolutely awsome excellent…
Absolutely awsome excellent professional people, free next day delivery..They are now my go to specialist equipment suppliers .
February 25, 2026
Reply from WestendDJ Ltd
Thanks for your review Gary.
Best regards
Gavin
Reply from WestendDJ Ltd
Thank you for your review Carl.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review.
Best regards
Gavin
Everything was so simple…Went online…
Everything was so simple…Went online …Ordered my product & got the item delivered next day….cant ask for more
February 20, 2026
Reply from WestendDJ Ltd
Thanks for your review Abbey.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Kerry.
Best regards
Gavin
Hendy187 Dj review on westend dj shop & evermix 5
Excellent dj shop .
Always fast delivery / next day .
Try to price match on occasions in the past .
Good overall stock of equipment & quality items
What I like most , when I phone them , there always willing to listen & to give advice . The staff are very helpful & always try to help me if I have technical problem or something I don’t understand even when I still
Don’t get it , they do what ever they can .
They deserve this review & they are a big name in dj shops & would be very happy & confident buying further products .
Incidentally, bought the ever mix box five & it got some surprises ! Make sure u email them requesting the test pilot app
So you access all new features in recording & streaming 🙌.
Thanks for reading from DJ HENDY 187
February 3, 2026
Reply from WestendDJ Ltd
Thank you for your kind words.
Best regards
Gavin
Excellent service
Excellent service. Nice, quick & easy to order. Reloop Flux DVS box was delivered in good time too.
February 2, 2026
Reply from WestendDJ Ltd
Thanks for your review Andy.
Best regards
Gavin
Great on your part
Great on your part. I paid the fee for next day delivery, waited In and delivery company said I wasn’t which caused a few issues
February 2, 2026
Reply from WestendDJ Ltd
Thanks for your review Matt and apologies that our delivery partner failed to get things right, we've forwarded this review and shipment details and are awaiting an explanation.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review.
Best regards
Gavin
Exactly as says on description
Lovely just as described shipping was ok took while to arrive and charged a fair bit for packaging small item.
But item was perfect.
Website and the ads reoccurring spamming pages can be a bit off putting.
Got there in the end so all is well .
December 15, 2025
Reply from WestendDJ Ltd
Thanks for your review, we've asked our web developer to remove the annoying pop-up which is a remnant from a tool we stopped using last summer. Hopefully this improves the browsing experience.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Gareth.
Best regards
Gavin
Support the community
Competitive prices, nice staff, super fast delivery, support local businesses like this in our DJ community!
February 11, 2026
Reply from WestendDJ Ltd
Thanks for your review.
Best regards
Gavin
Fast delivery great prices
First time I've used this company but I would definitely recommend, fast delivery, great price, they did everything right.
February 10, 2026
Reply from WestendDJ Ltd
Thanks for your review.
Best regards
Gavin
Reply from WestendDJ Ltd
Thank you for your review David.
Best regards
Gavin
Reply from WestendDJ Ltd
Thanks for your review Bruno.
Best regards
Gavin
I ordered and paid.
I ordered and paid. I was told when it would arrive...... and it did! That's all I require from an online purchase. Brilliant 👏.
February 9, 2026
Reply from WestendDJ Ltd
Thanks for your review Duncan.
Best regards
Gavin
Go anywhere else!!
Terrible customer service, if you order for next day delivery it doesn’t come if you want a refund they make it as hard as possible to get one if I was you I’d recommend anywhere else but here. I’m still waiting on my refund 2 weeks on and the order I ordered is 10 minutes away from me as they used DPD as delivery service but it’s down to westend dj to get in contact with DPD to get there parcel but still have not but I would shop elsewhere
February 2, 2026
Reply from WestendDJ Ltd
Hi Steven,
I've checked the notes for your order and can see that you completed the checkout at 7:39pm on Friday January 30th. As this was after our delivery cut off, we picked and packed the goods on Monday February 2nd for dispatch but DPD did not collect from us until Tuesday February 3rd.
After your item had been collected by DPD you contacted us on February 3rd and the notes on file indicate that you wished to switch to two alternative products and so we requested that DPD return the shipment to us so that we could facilitate this change.
We have since cancelled your order with us an issued a refund. Westend DJ requested that DPD return the shipment to consignor on both February 3rd and again on February 6th as the shipment was moving backwards and forwards through the courier network.
Occasionally our courier partners can slip up, and we have to take responsibility for this, although DPD has still not returned the goods to us - we have issued a refund as requested. We're sorry for any inconvenience caused.
Best regards
Gavin
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