The second outage in two weeks, a pavement that is bloody hazardous to the public and workers who disolve as soon as it rains not securing work area's then a power outage. With costs rising yet a... See more
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0ver 20 hours with no electricity. Updates on website totally inaccurate, no one answers the phones waited over 30 minutes four times and just listened to a recording saying how important my call was... See more
Can't fault Western Power. We needed our electricity supply moving due to an extension being built and from the very start of our enquiry the team at Alfreton were great. They communicated well and tu... See more
Pity the utilities sector in the UK is regulated by quangos or statutory bodies so if it takes many hours to fix a power cut its just tough luck. The individual in the UK counts for nothing. The mid... See more
2.4
Poor
103 reviews
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Excellent.
Excellent.
Overnight the power went off for about 30 houses but was on again about 0700.
Later that day, about 1300, the power went off again - this time, I'm told, affecting only 3 houses.
Sometimes things do go wrong - it's how they're fixed that makes the difference!
After I 'phoned, engineers were outside within the hour. Once fixed, they called to check all was OK. I was also 'phoned back by their customer services to check all was OK.
Couldn't ask for better service.
January 1, 2018
Unprompted review
Westernpower's engineer caused a power …
Westernpower's engineer caused a power cut when he was called in by South Wales Police, blowing up our server and causing £2000 damage. Despite 5 witnesses in the shop, and two police officers they denied it was them!
The are assuming that I will not take them to county court as it will cost. Dishonest and downright bullies.
December 16, 2017
Unprompted review
Customer Service Brilliant
Met with 3 Guys today from Western Power Distribution who got the job done replacing/moving a post. Len helped me tremendously and I just wanted to say thank you.
Great customer service.
February 24, 2016
Unprompted review
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