West Green Surgery NHS GP doctor | GP Haringey Reviews 

553
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical team for being exceptionally friendly, approachable, and highly professional throughout all of their scheduled appointments and consultations. People frequently highlight that practitioners listen carefully to personal health concerns, provide thorough explanations, and ensure that patients feel completely comfortable and relaxed. However, some customers also noted occasional delays with timekeeping and busy operating periods that can affect the smooth running of the daily schedule. A few reviewers experienced frustration regarding unprofessional staff behavior, occasional waiting issues, or specific instances where they felt dismissed during their medical consultations.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the exceptional care and warm... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, attentive staff and... See more

Customer service

Customers expressed great appreciation for the compassionate care, noting that staff listened carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was excellent. Stella was incredibly kind, friendly and put me at ease very quickly. The process was quick without feeling rushed and she made me feel very comfortable. I enjoyed her hum... See more

Rated 5 out of 5 stars

I am truly grateful to Dr. Jasmine Rashid for her care. Being highly sensitive and currently going through a difficult period, the way she treated me—with such genuine kindness and sincere respect—was... See more

Rated 5 out of 5 stars

Dr Mohamed was really helpful and understanding about my perimenopause symptoms. She was very professional but at the same time friendly when I had my appointment with her. Thank you Dr Mohamed.

Rated 5 out of 5 stars

Dr Nazir was extremely approachable, friendly, yet professional. Showed interest in me and the issue I brought and a thoughtful plan for addressing it - thank you again!


Company details

  1. General Practitioner
  2. Community Health Centre
  3. Doctor
  4. Free Clinic
  5. Mental Health Clinic
  6. Physician Referral Service

Written by the company

NHS Online | GP Haringey | Multi-Award winning West Green Surgery is a NHS GP Doctor in Haringey. It also caters for patients in Tottenham - St Anns - Hornsey - Crouch end - Wood Green Offering 'GP near me' service. Also providing video consultations


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

553 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(553)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doctor Miss Whitney L she is very…

Doctor Miss Whitney L she is very grateful to patients to solve patients' ailments. Caring, competent, knowledgeable about her job, always examining and referring patients elsewhere if necessary, and looking for treatment and solutions.
Definitely recommend have a booking and consultation with Dr. Whitney L
Bless God you’re and good health too.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Whitney was very thorough

Whitney was very thorough in her examination of me. She was conscious that I was travelling the next day and referred me to the Whittington Hospital where I underwent an Xray and was prescribed the necessary antibiotics and pain relief required for me to travel.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service at West Green Surgery

I have had appalling experiences at this GP surgery many times, to the extent where I moved myself and my younger child elsewhere. I recently had a terrible experience with my oldest daughter, who has a foot injury or problem (we don't know what this is still). It took a long time for her to be seen; then the doctor made a wrong referral to the hospital, so the hospital cancelled the appointment. I had to ask the surgery to re-refer her, and the same thing happened a second time! When I asked the surgery to refer my daughter to the correct Dpt as per the hospital's instructions they asked me to, instead, book another appt with their GP - that's 24 days after the original appointment which led to nothing, and while her foot is getting worse!

June 3, 2025
Unprompted review
Rated 3 out of 5 stars

Excellent Doctor but 10 days is too long to wait for pain relief

I had to wait 10 days for my appointment despite explaining my NHS physio had told me to get a prescription for pain relief. I was therefore forced to use an online pharmacy to get the tablets I needed to be able to work and attend a family funeral. This was really quite distressing and complicated to deal with when you're in pain.
However when I did eventually have my appointment Dr Luong was excellent, she was attentive and caring and gave me a thorough examination then put my mind ar ease with the course of treatment she recommended. I would happily have given her five stars, if the practice, which has be been great in the past but now seems swamped, had not made me wait so long. Without the online pharmacy I would have been unable to work or attend the funeral of a much loved family member.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience today

Had a great experience today. Felt like I got many more solutions offered than I have done in the past and had a very thorough consultation. I feel much more confident about solving this problem, and thought I was just coming in to get a repeat prescription.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely pharmacist

Lovely pharmacist - Super easy to talk to, listens to issues at hand and is willing to figure out a resolution. Really lovely!

March 25, 2025
Unprompted review
Rated 4 out of 5 stars

The appointment went well but I am…

The appointment went well but I am still waiting for the review from the doctor. I made the appointment to confirm if the rash on the top of my feet is ringworm and they were unable to say for sure so have said they will ask a doctor to check the photos I sent.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I want to thank Dr Angelica Winter

I want to thank Dr. Angelica Winter, for the visit of 03/14/2025. She was very kind, very professional, very patient because I don't speak or understand English well, she spoke to me slowly, she explained to me well what I have to do. Many thanks

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fast appointments

Fast appointment as i had tonsillitis and was in and out in 1min after thorough examination with antibiotics! I happy with the fast and efficient work they do!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Given time to hear my concerns

There was enough time to go through all my questions and get the tests I wanted, that my concerns were valued, and I was greatly reassured. It is important to feel cared for and that if I needed further investigation I would have been referred.

February 20, 2025
Unprompted review

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