My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and Professional…
My query was dealt with promptly and professionally. It was explained the type of coin I'd have received to make up the collection. This helped immensely and resolved my query.
May 6, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re pleased to hear that your query was dealt with promptly and professionally by our customer service team.
It’s great to know that the explanation regarding the type of coin included in your collection helped resolve your query and provided reassurance. Delivering clear and helpful support is very important to us, and your feedback is truly appreciated.
Thank you again for taking the time to share your experience.
My order was was sorted when I had…
My order was was sorted when I had problem by customer service
May 8, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. We’re pleased to hear that our customer service team were able to help resolve the problem with your order. Providing friendly and efficient support is very important to us, and we’re glad we could assist you.
Thank you again for taking the time to share your experience.
Customer Interaction experience
I was happy with my interaction with Westminster C/S/A. Details below
.1) Friendly approah
2) Proffesional manner
3) Good listener
4) Patient
5) Resolved the Questions l had called about my
outstanding order.
May 8, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We’re delighted to hear that you were happy with the service you received from our Customer Service Advisor.
It’s great to know that you found the team member friendly, professional, patient, and a good listener, and that they were able to resolve the questions regarding your outstanding order. Providing helpful and supportive service is very important to us, so your feedback is truly appreciated.
Thank you again for taking the time to share your experience.
Ended up in a subscription even though…
Ended up in a subscription even though I bought one item only, so I’ve been charged for something I don’t want.
As per other reviews, this seems to be a thing they do, not making anything clear. Very very sus.
May 8, 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you’re disappointed with your experience. We would never intentionally sign customers up to a subscription without informing them, and details of any collection or ongoing subscription are provided on the product page, during checkout, and within the order confirmation email.
We understand that this may not have been as clear as you expected, and we’re sorry for any frustration this has caused. All collections can be cancelled at any time through your online account or by contacting our customer service team directly. If any unwanted items are received, they are also covered by our 30-day free returns policy for a full refund.
We appreciate your feedback, as it helps us review and improve how we communicate this information to our customers.
Sneaky practices offering free coins…
Sneaky practices offering free coins and then signing you up automatically to a £30 a month subscription. They then dispatch the new order before you can cancel and make you "wait 10 days" to return it for a refund. I haven't received it yet but the practice is incredibly annoying and unethical. Scammy company.
May 8, 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you’re unhappy with your experience and appreciate you taking the time to leave your feedback.
We would never intentionally mislead our customers, and details of any subscription or collection are provided on the product page, during the checkout process, within the order confirmation email, and again in the information included with the first delivery. Customers can cancel at any time through their online account or by contacting our customer service team directly.
We understand your frustration regarding the timing of the dispatch and the returns process. Once an order has entered processing, it may already be prepared for dispatch before a cancellation request is received. However, all deliveries are covered by our 30-day free returns policy, and once returned, refunds are processed as quickly as possible upon receipt.
We’re sorry this experience has left you feeling disappointed, and your comments will be shared with the relevant team as customer feedback is important in helping us improve our service.
Where able to compete my request while…
Where able to compete my request while on the phone. Confirmation sent via email within minutes.
May 6, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. We’re pleased to hear that our team were able to complete your request while you were on the phone and that your confirmation email arrived promptly. Providing helpful and efficient service is very important to us, and it’s great to know this was reflected in your experience. Thank you again for taking the time to share your feedback.
Dreadful delivery time!
I ordered the gold plated 50p Spitfire coin on the 25/04/26 and I'm still waiting for it. Disgusting delivery time! They said they'd dispatched it on the 4th May 2026 and still not received! Absolutely terrible service. I don't even know whether I will eventually receive it. I phoned them and was told they'd dispatched it on the 5th, not the 4th as notified me by e-mail. So they lie too! I won't use this company ever again. Crap service! And they know it!!!!! Today 11/05/2026 and eventually received it. 2:30pm. Better late than never!
May 8, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this situation must feel. We appreciate you taking the time to share your feedback.
We apologise for the confusion regarding the dispatch dates and the delay in receiving your Gold Plated Spitfire 50p. This is certainly not the level of service we aim to provide, and we’re sorry for the frustration caused by the conflicting information you were given.
While dispatch notifications can sometimes differ slightly depending on when an order is processed through our system, we completely understand why this has caused concern. We would like the opportunity to investigate this further and help resolve the issue for you as quickly as possible. Please contact our customer service team directly with your order details so we can look into the delivery status and provide an update.
We’re sorry we’ve let you down on this occasion, and your feedback will be shared internally as it’s important in helping us improve our service.
I've had a terrible experience with the…
I've had a terrible experience with the TWC!
I initially signed up to receive a badge but they tie you up to receive monthly badges with additional costs etc
May 7, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We always aim to make the details of any subscription as clear as possible at the point of ordering, including any future commitments and associated costs.
We appreciate you taking the time to highlight your concerns, as customer feedback is important in helping us review and improve our service and communication. Sally
Rang about a order that I had not…Missing Order
Rang about a order that I had not received so they immediately put another coin in the post ,that I received the next day .
May 6, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We’re sorry to hear your original order did not arrive, however we’re pleased our team was able to resolve this quickly for you and arrange a replacement straight away. It’s great to hear your coin arrived the very next day. We appreciate your support and thank you for taking the time to share your experience. Sally
Great response to my issue and query
Great response to my issue and query. Thank you.
May 7, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your kind words and 5 stars :) Sally
The lady who i spoke to was very…
The lady who i spoke to was very helpful. She was very polite pity that some of customers service people are not like her.thank you
May 6, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for taking the time to leave your feedback. We’re very pleased to hear that the advisor you spoke with was helpful and polite. We truly appreciate your comments and will ensure your kind words are passed on. We also value your feedback regarding your wider customer service experience, as this helps us continue to improve our service standards. Sally
A very good experience
A very good experience very polite and helpful conversation with the staff member. Thank you very much.
May 5, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you had a very good experience and found our team polite and helpful. Providing friendly and knowledgeable customer service is very important to us, and your feedback is greatly appreciated. We’ll be sure to pass your thanks on to the staff member involved. Thank you again for your support.
Excellent customer service
Excellent customer service. Enquiry was dealt with very efficiently.
May 5, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re delighted to hear that your enquiry was dealt with efficiently and that you received excellent customer service from our team. We really appreciate your feedback and look forward to helping you again in the future.
The customer service agent was…
The customer service agent was brilliant as I had some trouble with placing an order via a couple of order references, the agent resolved this issue, and found the items with a special order being placed with one of these, as I was informed there was only one item left in stock. Both of these were notified via the normal notification route, and sent onto myself with the normal delivery taking place.
April 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that our customer service agent was able to help resolve the issues you experienced when placing your order. It’s great to know they were able to locate the items for you and arrange a special order, especially with limited stock available.
We’re also pleased that everything was confirmed clearly and delivered to you through the usual process.
Your feedback means a lot to us, and we’re glad we could provide a smooth and positive experience. If you ever need any further assistance, please don’t hesitate to get in touch.
DISGRACEFUL COMPANY. AVOID
EDIT: After this review I was asked for further info which I gave. No response. I've also tried yet again to return the coins and the free returns with Royal Mail doesn't recognise my account number! I am waiting to hear from Trading Standards as of 9/5/26.
I am at my wits end with this Company. I ordered what I thought was a one off collection. Beautiful coins, happy. Then I get another and another. I cancelled my subscription. Then I get another collection that I did not order. I decided to remove my payment card thinking this would stop them. It didn't. I receive yet another set of coins. I couldn't believe it. I tried to get into my account, but couldn't. The request on their website didn't produce any link to reset my password. I emailed. I wanted them to make sure my subscription was definitely cancelled as I didn't want anymore coins. Told me how to return the coins and said another reset link would be sent. Didn't receive the link. I was going to stupidly pay for more coins I did not order. I then looked up subscription scans abd saw that if you receive items you didn't order you had rights under an Act which I cant remember now. I wrote saying I do not have do pay, so come and collect Another email saying when can they collect. I replied. Get another email saying give them a ring to arrange. By now I am feeling incredibly harrassed and upset. I am not going to spend any more time on these unsrupulous people. They can just send someone to collect as I told them days to avoid. Today I get an email saying DO NOT IGNORE and they are threatening to take me to Court. How I am feeling right now is so damn stressed. I have now send an email to Trading Standards as I am pulling my hair out.
AVOID THIS COMPANY. YOU'LL BE RECEIVING COIN COLLECTIONS FOREVER THAT YOU NEVER ORDERED. STILL ONGOING AS OF 4TH MAY
January 15, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we can understand how stressful and frustrating this situation must feel.
This is certainly not the level of service we aim to provide, and we’re very concerned to hear about the issues you’ve had with continued deliveries, difficulty accessing your account, and the communication you’ve received.
Our collections are designed to be completely flexible, and customers can cancel at any time. We also clearly communicate when an item is part of a collection throughout the ordering process and in confirmation emails. However, we’re sorry that this hasn’t been your experience, and that things have not been resolved when you contacted us.
We would never want any customer to feel harassed or unsupported, especially when trying to resolve an issue. The situation you’ve described is something we take very seriously.
We have requested your details so that we can investigate this fully and get everything sorted for you as quickly as possible. This will allow us to:
Confirm the status of any subscriptions
Stop any further unwanted deliveries
Arrange collection or return of any items received
Review the communications sent to you
Please be assured that we want to resolve this for you and bring the matter to a close as quickly and smoothly as possible.
Thank you for bringing this to our attention.
Reply from The Westminster Collection
We’re sorry to hear that you feel this way.
Our £1 coin offers are designed as an introductory promotion, allowing customers to start a collection at a low initial cost, with a small postage charge to cover delivery. We understand that this may not appeal to everyone, and we appreciate your feedback.
Where an item forms part of an ongoing collection, this is clearly outlined on the product page, during checkout, and in the order confirmation so customers can make an informed decision before purchasing.
If you have any concerns about an order or would prefer not to continue with any collection, our customer service team will be more than happy to assist you.
You just contacted me to explain i had…
You just contacted me to explain i had already ordered this coin .I was just ordering one for my granddaughter who lives in Wales you informed me of this my fault and thanks
May 4, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re pleased to hear that our team was able to contact you and clarify that the coin had already been ordered. It’s great to know the situation was resolved quickly and to your satisfaction.
We really appreciate your understanding, and if you ever need any further assistance—whether it’s for yourself or gifts for family—please don’t hesitate to get in touch. We’re always happy to help.
Excellent response as always
My phone call was answered quickly and my request was dealt with immediately and satisfactorily. Thank you.
May 2, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re really pleased to hear that your call was answered quickly and that your request was handled promptly and to your satisfaction. Providing efficient and helpful service is very important to us.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
History in coins
Following the, as usual, polite response, I learned of a new Patron Saint I had never heard of.
Thanks to the Patron Saint 50p collection, I found out about St Sampson, who is the Patron Saint of Guernsey.
He was born in the late 5th century in Wales and was one of the 7 founders of Brittany. He arrived from Brittany in the 6th century, bringing Christianity to the islands. The later church was consecrated on 22nd May 1111.
May 2, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review.
We’re so pleased to hear that you had another positive experience with us and enjoyed the information included with your Patron Saint 50p collection. It’s great to know that you found it both interesting and informative—discovering the stories behind these historical figures is a big part of what makes the collection special.
We’re always happy to provide a polite and helpful service, and it’s wonderful to hear that this continues to be your experience.
Thank you again for your support, and we look forward to helping you with your collection in the future.
A star customer service
I've only dealt with the Westminster Collections company twice, both times over the phone with a lady cc alled Diane. She has excellent customer service, is very polite, understanding and helpful. She understood my situation and showed her empathic side in every way possible. I would definitely recommend this company and I myself will surely go to them for future dealings. thank you Diane, you're an absolute star.
May 1, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear about your positive experiences with Diane. It’s fantastic to know that she provided such polite, understanding and empathetic service, and that she was able to support you so well during your calls.
Delivering this level of care and professionalism is exactly what we strive for, so your kind words will mean a great deal to her and the wider team.
Thank you again for your recommendation – we look forward to assisting you again in the future.
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