My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
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Review summary
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Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... See more
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Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to a lovely gentleman didnt catch…
Spoke to a lovely gentleman didnt catch his name but was very understanding and helpful. Felt comfortable and not awkward to be able to phone up again for any other issues. Very good service
May 1, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear that you had such a positive experience with our team. It’s great to know that the gentleman you spoke to was understanding and helpful, and that he made you feel comfortable reaching out to us again.
Providing friendly and supportive service is really important to us, so your feedback means a lot. If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
I had put an order in but when I read…
I had put an order in but when I read my statement I noticed that I had missed something of it so I phoned up and it was amended straight away
May 1, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review.
We’re really pleased to hear that once you got in touch, your order was amended straight away. Our customer service team always aim to be helpful and resolve any issues as quickly as possible.
If you ever have any further questions or need assistance in the future, please don’t hesitate to get in touch – we’re always happy to help.
I ordered 4 items after making an…
I ordered 4 items after making an account and entering my card details so as far as I knew the moneys gone and items I ordered would be with me a soon as they can. I then received an email receipt/invoice listing the 4 items and informing me that the money will be taken once the items have been dispatched which I have no problem with. I then go onto my online banking and it says I have 2 pending transactions, not 1 but it doesn’t say any more than that but I know iv only granted one transaction. I then googled the company to see if anyone has experienced this and sure enough almost everybody has had the same problem, buying a single item atomically signs you up for a subscription service. Apparently it’s very clear that that’s what is happening but I didn’t see it and thousands of others didn’t see it so how clear was it really? I then figured I’d get ahead of these payments being taken and cancel everything because they claim to be very helpful with this time of situation. Sooo I go back to the site to log in and it tells me my accounts has been deactivated and I need to verify my accounts I just have to go though the email they send me for verification, I look and there is no email from them apart from the original bill. I then use there help section which was useless but it eventually told me to email them with my problem and they’ve ignored me. If the items show up I’m ok with that as that’s exactly what I wanted but if a second payment comes out it’s theft as I have absolutely no way to stop it.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to explain everything in detail.
We understand how concerning it must be to see multiple pending transactions and feel unsure about what you’ve agreed to. To clarify, when placing an order, an initial authorisation can sometimes appear on your account. This doesn’t mean multiple payments will be taken, and any funds are only captured once items are dispatched, as mentioned in your confirmation email.
Regarding the subscription concern, we’re sorry this wasn’t clear to you at the time of ordering. Our intention is always to be transparent, and information about any Subscription Introductory Offer is shown on the product page, during checkout, and in the confirmation email. That said, we recognise that this may not always feel obvious, and your feedback is important in helping us improve how we present this information.
We’re also very sorry to hear about the issues accessing your account and not receiving a verification email. This is certainly not the experience we want for our customers. Emails can occasionally land in spam or junk folders, but if you’ve already checked and still haven’t received anything, our team would need to look into this for you as a priority.
We can reassure you that subscriptions are completely flexible and can be cancelled at any time, and any unexpected deliveries can be returned free of charge within our 30-day returns period for a full refund.
Please could you try contacting us again with your details so we can urgently review your account, confirm the status of your order, and ensure no unwanted payments are taken. We’re here to help and will make sure this is resolved for you as quickly as possible.
Thank you again for bringing this to our attention.
Polite and efficient staff
Polite and efficient staff, resolved issue quickly.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re really pleased to hear that our team were polite and efficient, and that your issue was resolved quickly. Providing a helpful and friendly service is very important to us, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Beautiful Silver and Gold Coins
Such an amazing selection of beautiful silver and gold proof coins.
May 1, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re delighted to hear that you’re enjoying the selection of our silver and gold proof coins. We take great pride in offering a wide range of beautifully crafted pieces that celebrate important moments in history.
It’s great to know this has stood out to you, and we hope you continue to enjoy growing your collection with us. If you ever need any assistance, our team is always happy to help.
Unauthorised Charge and Unsolicited Delivery
I was charged £28.99 for an overdue balance that I do not recognise or accept.
I did not subscribe to any ongoing service or agree to any recurring payments. My only authorised transaction was for a single badge. Despite this, I later received an item I did not request, followed by an invoice.
This appears to be an unauthorised charge. I have requested that the invoice be cancelled and offered for the unsolicited item to be collected from my address.
This experience raises serious concerns around billing practices and transparency. I would advise others to be cautious before making any purchase.
April 1, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand your concerns regarding the charge and the unexpected item.
Our intention is always to be clear when an order forms part of an ongoing collection. Details of any subscription or future deliveries are provided on the product page, during checkout, and within the order confirmation. However, we’re sorry this was not clear in your case and appreciate how frustrating this must be.
As mentioned, all collections are completely flexible with no obligation, and you can cancel at any time. Any items you did not request can be returned within our 30-day returns period for a full refund, and we can also assist with arranging this for you.
We’re glad to see you’ve already been in touch regarding cancelling the invoice and arranging a return. If this has not yet been resolved, please contact our customer service team directly so we can review your account in detail and ensure everything is corrected as quickly as possible.
Your feedback is very important to us, and we take concerns around transparency seriously. Thank you for bringing this to our attention.
Misleading Offer and Unauthorised Subscription Charge
I purchased two coins under an offer that clearly stated I would only need to pay £4.99 for postage. However, after a month, I discovered that £29 had been deducted from my account for a so-called “subscription,” which I was not made aware of at the time of purchase. This is entirely unacceptable and appears to rely on misleading marketing practices. I did not knowingly agree to any subscription, and I consider this charge to be unjustified.
I would like to return both coins and request a full refund of all charges incurred.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We’re really sorry to hear that this has caused frustration and concern. This is certainly not the experience we want for our customers.
Our Subscription Introductory Offers are designed to be clearly communicated on the product page, throughout the checkout process, and in your order confirmation. We’re sorry if this was not clear at the time of your purchase.
As advised, you are absolutely able to return both coins for a full refund. Once the items are received back with us, any charges incurred can be reviewed and refunded accordingly.
If you haven’t already, please contact our customer service team who will be more than happy to assist you with arranging the return and ensuring everything is resolved as quickly as possible.
Your feedback is very important to us and helps us improve how we communicate with our customers. We’re sorry again for the inconvenience caused.
Free actually means stealth subscription
Was unaware that by accepting the free gift if of a concorde coin, automatically signed me into a monthly subscription.
I only found out when I saw a payment coming out of my credit card. I was totally misled and surprised these tactics are legal.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really sorry to hear that this came as a surprise and caused concern. Our Subscription Introductory Offers are intended to be clearly outlined on the product page, during the checkout process, and within the order confirmation. We’re sorry if this wasn’t clear in your experience.
We understand how worrying it can be to notice an unexpected payment, and we appreciate you bringing this to our attention. Please be assured that all subscriptions can be cancelled at any time, and any items you receive are covered by our returns policy, allowing you to return them for a full refund if they’re not wanted.
If you haven’t already, we would encourage you to contact our customer service team, who will be more than happy to review your account, ensure everything is cancelled, and assist with any returns or refunds.
Your feedback is very important to us as we continue to improve how we communicate with our customers.
Absolute con artists.
Absolute con artists.
Offer a single coin at postage and packing price only then scam you into a subscription that debits money without authorisation.
Tried to speak to Kelly (customer services) who was very patronising and condescending.
I strongly believe these sales tactics are designed to trick the older generation into a subscription they did not sign up for or want.
This company should hold their heads in shame at their sales tactics.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your initial experience and the concerns you’ve raised regarding the ordering process and how the subscription was communicated. Please be assured that our intention is never to mislead. I'm sorry that the information regarding the subscription wasn't clear in this case.
We’re also very sorry to hear how you felt during your interaction with our customer service team. This is not the standard of service we aim to deliver, and your feedback has been taken on board.
We’re pleased that we’ve now been able to speak with you directly and resolve this matter. Your feedback is incredibly valuable and helps us continue to improve both our service and communication.
Thank you again for bringing this to our attention.
Excellent range of products
Excellent range of products, customer service and communications are outstanding.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying our range of products and that our customer service and communications have met your expectations. Providing a high level of service and keeping our customers well informed is something we take great pride in.
Your kind comments mean a lot to the team, and we look forward to continuing to support you in the future.
Quick response to my concerns
I placed an order for an item which required a payment of “£2.99 upon despatch”. The details on my bank app to approve the payment showed a payment of £0.00. I therefore cancelled the order as I was wary that more than £2.99 would be deducted from my account. Received prompt and satisfactory response explaining why payment was shown as £0.00. I will re-order.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We completely understand why this may have caused concern, and you were right to be cautious when reviewing the payment request.
To clarify, for orders like this, payment is only taken upon despatch of the item. This means that when your bank asks you to approve the transaction, it may initially show as £0.00, as no funds are taken at that stage. The full amount (in this case £2.99) is only charged once the item is ready to be sent.
We’re sorry for any confusion this may have caused, and we appreciate you bringing it to our attention as it helps us improve how we communicate this process to our customers.
If you would still like to place the order or have any further questions, our customer service team would be more than happy to help.
I resent the fact that by accepting the…
I resent the fact that by accepting the free gift if a spitfire pin , automatically signed me into a contract , to pay a monthly subsription £22
I panicked when i saw the payment go out of ny bank
I called customer services an cancelled
The staff were very nice and said i could claim a refund on return of the goods already sent out . Too late to cancel . But stopped all further payments
April 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really sorry to hear how this situation made you feel, and we understand how concerning it must have been to see an unexpected payment leave your account.
Our Subscription Introductory Offers are designed to be clearly communicated throughout the purchase journey, including on the product page, during checkout, and in your order confirmation. We’re sorry if this wasn’t clear in your experience.
We’re pleased to hear that you were able to get in touch with our customer service team and that they were helpful in cancelling the subscription and explaining the next steps. As advised, you can return the items you’ve received for a full refund, and we’ll process this as soon as they arrive back with us.
It’s good to know that all further payments have now been stopped, but we’re sorry again for any stress or inconvenience caused. Your feedback is really important and helps us improve how we communicate with our customers.
If you need any further assistance with your return or refund, please don’t hesitate to get back in touch.
Con-artist
Purchased a Queen Elizabeth II 100 year commemorative coin from this lot . They sent me a totally different coin of King Charles . Fell like I’ve been scammed . I have read on this site about poor packaging and envelopes being interfered with . I WANT WHAT I PAID FOR !.
They say I can return the coin for a full refund . So I would suggest this is a possible scam to get rid of a load of junk coins that they can’t sell . Some people will just except that coin so it’s a win win for them . My plaster has been “ RIPED OFF “ !!
April 30, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we completely understand how disappointing and frustrating this must feel.
This is certainly not the experience we want for our customers. We carry out quality checks before dispatch, but we sincerely apologise that on this occasion the incorrect coin was sent to you.
Please be assured that we are more than happy to replace your order with the correct Queen Elizabeth II 100 year commemorative coin that you originally purchased. Alternatively, as advised, you can return the item for a full refund if you would prefer.
We want to reassure you that this is not intentional, and your feedback is taken very seriously. If you haven’t already, please contact our customer service team directly so we can arrange the replacement for you as quickly as possible and put this right.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Very pleasant experience,all callers…
Very pleasant experience,all callers likewise.only draw back is waiting time between departments.
April 30, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a very pleasant experience and found our team to be consistently friendly and helpful – that’s exactly the level of service we aim to provide.
We’re sorry to hear about the waiting time when being transferred between departments. We understand how frustrating this can be, and your feedback is really valuable in helping us review and improve our processes to make things smoother and quicker for our customers.
If you ever need assistance in the future, you can also contact us via email or manage many queries through your online account, which may help avoid any delays.
Thank you again for your comments, and we look forward to assisting you again soon.
Bought a single coin and 4 weeks later…
Bought a single coin and 4 weeks later they debit me 10 times the amount paid for a single coin... this company is a rip off. Do not buy from these people. Rip off
April 29, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how worrying unexpected charges can be.
Our aim is always to be clear about any payments. Some of our coins are offered as part of an introductory offer which can begin a wider collection, and details of any ongoing costs are shown on the product page, during checkout, and in your order confirmation. However, we’re sorry if this wasn’t clear in your case.
Please be assured that all collections are completely flexible and can be cancelled at any time. Any items you don’t wish to keep can also be returned within our 30-day returns period for a full refund.
We’d really like the opportunity to look into this for you and put things right. Please contact our customer service team so we can review your account and resolve this as quickly as possible.
Thank you for your feedback – it’s very important to us and helps us improve our service.
Missing coin
A coin I ordered was missing from the envelope I received I got intouch with the Westminster collection and they sent me a replacement coin within 4 days brilliant service
April 23, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience.
I’m really sorry to hear that your coin was missing from the original delivery, but I’m so pleased that our team were able to resolve this quickly for you and get a replacement sent out within 4 days. It’s great to hear that you found the service brilliant.
We always aim to provide a friendly and efficient service, so your feedback is truly appreciated and will be shared with the team.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Telephone contact
The questions about the item were answered.
Payment options were explained if I wanted to order.
There was actually no expectation to order the product which was a plus.
A good service.
April 28, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such positive feedback.
We’re really pleased to hear that your questions were answered clearly and that the payment options were explained in a helpful way. It’s especially great to know that you felt no pressure to place an order – providing a relaxed and informative experience is exactly what we aim for.
We truly appreciate your kind comments and are always here if you need any further assistance.
Assistant was polite
Assistant was polite, helpful and did not pressure me
April 28, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback.
We’re delighted to hear that our team member was polite, helpful, and made you feel comfortable without any pressure. Providing a friendly and supportive experience is very important to us, so it’s great to know this was reflected in your interaction.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
Nightmare
Nightmare experience. I ordered a single coin, but somehow ended up subscribed. I cancelled the subscription straight away, yet another package still arrived, asking for over £30 for two 50p coins that simply aren’t worth it. After receiving a second letter, I even tried to pay just to sort it out, but their website wouldn’t let me. I honestly have no words, just hope this gets resolved soon. Safe to say, this will be the last time I buy anything from this company.
April 28, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been.
When a subscription is cancelled, there are rare occasions where the next delivery has already been prepared for dispatch, which may be why you received an additional package. We’re sorry if this wasn’t made clear at the time and for any inconvenience caused.
We’d really like to get this resolved for you as quickly as possible. We’ve requested your details through Trustpilot so we can assist you directly with arranging the return of the unwanted items and ensure everything is sorted properly for you.
Thank you for bringing this to our attention, and we hope to put this right for you soon.
Great quality of coins
Great quality of coins, and any problem is sorted straight away
April 28, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear that you’re happy with the quality of our coins and that any issues you’ve experienced have been resolved quickly. Providing high-quality products alongside efficient and helpful service is very important to us, so it’s great to know we’re getting this right.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
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