My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged me £30 when I had never agreed…
Charged me £30 when I had never agreed to a subscription, the subscription they said I started apparently started on the 22nd of March, it hasn't been a month and I've been charged.
April 20, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. I’m really sorry to hear about your experience and understand how frustrating this must be.
We aim to make all subscription details clear at the point of purchase, including when a product forms part of an introductory offer that continues as a collection. This information is shown on the product page, during checkout, and in your order confirmation. I’m sorry if this wasn’t clear in your case.
Regarding the charge, subscription items are typically sent at set intervals, which may be less than a full calendar month from the initial order depending on the collection schedule. However, this should always be communicated clearly, and we appreciate your feedback on this.
Subscriptions can be cancelled at any time, and all items are covered by our 30-day returns policy for a full refund. If this hasn’t already been resolved, please contact our customer service team so we can look into your account and put things right as quickly as possible.
Kind regards,
The Westminster Collection Team
They stole £28.68 from my account
They stole £28.68 from my account , will report them to the bank .
April 20, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear how strongly you feel about this situation, and we completely understand why an unexpected charge would be upsetting.
Our aim is always to be transparent about any ongoing collections or subscriptions, with details provided during the ordering process and in your confirmation. However, we’re sorry this wasn’t clear in your case.
Please be assured that you’re not tied in — subscriptions can be cancelled at any time, and any items you’ve received can be returned within 30 days for a full refund.
We would genuinely like the chance to resolve this for you as quickly as possible. If you contact our customer service team, we can review your account, explain the charge, and arrange any cancellation or refund where applicable.
Your feedback is important to us, and we’re here to help put things right.
Missing Pieces
I have been collecting coins for a number of years and, for most of that time I've been using Westminster. Their sales team are very friendly, never pushy and will always accept your decision.
Recently, I had to call as an installment of an ongoing collection had arrived with the envelope not sealed and the contents missing. The lady I spoke to checked their availability, and dispatched a replacement the same day (Wednesday). The replacements arrived within two days (Friday).
It's a great company to deal with, and I'll be sticking with them.
April 15, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic and detailed review.
We’re delighted to hear that you’ve been collecting with us for a number of years and that our sales team have consistently provided a friendly and respectful service. It’s especially great to know you feel comfortable making your own decisions without any pressure—that’s exactly how we want our customers to feel.
We’re also very pleased that our team were able to resolve the issue with your missing delivery quickly and efficiently. Ensuring problems are handled promptly is really important to us, so it’s wonderful to hear your replacement arrived so swiftly.
Thank you again for your continued support—it truly means a lot to us. We look forward to helping you grow your collection for many more years to come.
A first-class company.
April 18, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback.
We’re delighted to hear that you see us as a first-class company—this truly means a lot to the whole team. Providing a high standard of service and quality products is at the heart of what we do, so it’s great to know this has been your experience.
We look forward to continuing to serve you in the future.
As always the service is great
As always the service is great, and also the staff are friendly and helpful as always.
April 17, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your continued kind feedback.
We’re delighted to hear that you consistently receive great service from our team. It’s wonderful to know that our staff are making a positive impression by being friendly and helpful—this is exactly the experience we aim to provide every time.
We truly appreciate your support and look forward to assisting you again in the future.
I got scammed like the rest of u I…
I got scammed like the rest of u I cancled my subscription months ago and they’re sending me letters saying I owe them money absolutely wild if they continue to harass me even though I have cancled time ago I will be getting them done for harassment also I went through the purchase very carefully the first time round there was no mention of a membership at all
April 18, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
We want to reassure you that our intention is never to mislead or cause concern. Information about any subscription is provided on the product page, during the checkout process, and in the order confirmation. However, we’re sorry to hear that this was not clear in your case.
If you cancelled your subscription some time ago, we would like to look into this for you as a priority—especially regarding the letters you’ve received. This certainly isn’t the experience we want for our customers. Please contact our customer service team directly so we can review your account, confirm the cancellation, and resolve any outstanding concerns as quickly as possible.
Thank you again for bringing this to our attention, and we’re sorry for the frustration caused.
I was very happy with the response from…
I was very happy with the response from the very nice lady
April 17, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re so pleased to hear that you were happy with the response you received and that our team member made a positive impression. Providing friendly and helpful service is very important to us, so it’s great to know this came across in your experience.
If there’s ever anything more we can help you with, please don’t hesitate to get in touch.
Very professional staff
Very professional staff, polite, friendly and helpful and quickly solve any problems or queries. Very pleased with the service thank you.
April 17, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback.
We’re really pleased to hear that you found our team professional, polite, and helpful. It’s especially great to know that your queries were resolved quickly, as providing efficient and friendly service is very important to us.
Your kind words mean a lot, and we’re delighted that you’re so pleased with the service. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
5-Star Products and Service
Westminster Collection offers a range of very impressive products, in particular their “Landmarks of the World” series. It is a pleasure collecting these and dealing with the company is very straightforward.
April 17, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear how much you’re enjoying the “Landmarks of the World” series—it’s a wonderful collection, and it’s great to know it’s bringing you pleasure. We’re also pleased that you’ve found the ordering process straightforward, as we always aim to make every interaction as simple and enjoyable as possible.
Your feedback means a lot to us, and we look forward to continuing to support you with your collection.
Reply from The Westminster Collection
Hi. Thank you for your comments and 5 star rating :) Sally
Telephone contact.
Having a query and being able to speak to someone direct was so much quicker and easier.
April 15, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Reliability and efficiency
Reliability and efficiency. This is my experience with the Westminster Collection and it has been built over several years. This is the reason, this company is my default brand when searching for numismatic products. Thank you very much.
April 16, 2026
Unprompted review
Reply from The Westminster Collection
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’ve found our service to be both reliable and efficient over the years. It’s especially rewarding to know that we’ve become your default choice when searching for numismatic products – that means a great deal to us.
Providing high-quality products alongside a dependable and helpful service is at the heart of what we do, so your kind words are truly appreciated.
Thank you again for your continued support, and we look forward to assisting you with your collection in the future.
Finally a decent reply.
Called Customer Service as yet again Westminster sent around 6 coins in one package and charged me over £20 for postage and packing. This was the second time they had done this and on the first occasion when I called i was told there was nothing they could do. However when I called this time to complain again the service was excellent and quickly sorted. A refund of almost £18 was issued. The girl was very good and it was sorted within minutes. Why was the first call not sorted in the same manner. Thank you to the lady who dealt with my complaint.
April 15, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that your recent contact with our customer service team was handled so efficiently and that the issue was quickly resolved with a refund. It’s great to know the advisor made such a positive impression and got everything sorted for you.
We’re sorry, however, that your previous call didn’t result in the same outcome. That’s not the level of consistency we aim to provide, and we understand why that would have been frustrating. Your feedback is important and will be shared with the team to help ensure we deliver a consistently high standard of service every time.
Thank you again for your comments, and if you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
I'm very happy with how I was dealt…
I'm very happy with how I was dealt with well done 👏
April 14, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback! We’re really pleased to hear that you were happy with how your query was handled.
Providing a friendly and helpful service is very important to us, so it’s great to know our team made a positive impression. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Thanks again for taking the time to share your experience!
Beware unwanted subscription
Ordered one coin from them introductory offer. Checked my bank today to see they have taken £30 out for a family collection subscription I wasn’t even aware I had signed up too. Crazy thing is if you go into your account and subscriptions there is no sign of it!!! You need to be sent the first order for it to appear. £30 is a lot of money. I’ve now cancelled and need to go through ordeal of sending back once arrived. I would love to know if this works for them?! How many people see they’ve been unwillingly subscribed and think oh yeah £30 a month great keep me subscribed love that. Avoid.
April 15, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you weren’t expecting the charge.
Our Subscription Introductory Offers are designed to be clearly explained throughout the ordering process, including on the product page, during checkout, and in the order confirmation. The full details of the collection, including future deliveries and pricing, are provided so customers can make an informed choice. That said, we appreciate that this may not have felt clear in your case, and we’re sorry for any confusion caused.
Subscriptions will appear in your account once the first item in the collection has been dispatched, which is why you may not have seen it straight away. We understand how this could be concerning and will pass your feedback on as we are always looking to improve transparency for our customers.
You’ve done the right thing by cancelling, and once your item arrives, you can return it using our 30-day free returns service for a full refund. Full instructions will be included with your delivery to make this as straightforward as possible.
If you need any further help or would like us to check your account, please don’t hesitate to contact our customer service team — we’re here to help and make this right for you.
Westminster Collection scam
WARNING! This company is behaving unethically. They prey on people’s patriotism, lure potential buyers in with “free” offers of poor quality products (badges, coins), then if you request the product they automatically sign you up as a subscriber and charge you later on for products they will send you that you did not request or want. This is all buried in the small print with lots of deep online clicks that most people don’t know about. Then when you ask them to unsubscribe you, the charge you for the product. If you don’t pay they threaten you with debt collectors. Watch out. It is a scam if not fraudulant.
April 15, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and how strongly you feel about this.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation, and again in the information sent with the first delivery. We understand, however, that this may not have felt clear in your case, and we take that feedback seriously.
All of our subscriptions are completely flexible — you can cancel at any time, and any items you receive are covered by our 30-day free returns policy, with full instructions included so you can return anything you do not wish to keep. We would never want a customer to feel pressured to keep products they didn’t intend to receive.
We’re also sorry to hear your concerns regarding communications about payments. This is not the experience we aim to provide, and we would really like the opportunity to look into this for you and resolve things properly.
Please do get in touch with our customer service team so we can review your account and assist further. Your feedback is incredibly important to us and helps us improve how we communicate with our customers.
Sorted with query within five minutes…
Sorted with query within five minutes and items received in two days brilliant service.
April 14, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback!
We’re delighted to hear that your query was resolved so quickly and that your items arrived within two days. Providing a prompt and efficient service is very important to us, so it’s great to know we delivered on this occasion.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
DO NOT BUY
DO NOT BUY! I purchased what I thought was 50p coin then a month later they tried to take £30 as a monthly subscription. Luckily my bank blocked it
April 14, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning this must have felt.
Our intention is never to mislead customers. Details of any subscription linked to an introductory offer are provided on the product page, throughout the checkout process, and in the order confirmation so customers can make an informed choice before completing their purchase.
We appreciate that this may not have been clear in your case, and we’re sorry for any confusion caused. Please be assured that all subscriptions can be cancelled at any time, either through your online account or by contacting our customer service team, who will be happy to help and ensure everything is resolved for you.
Your feedback is very important to us as it helps improve how we communicate with our customers. If you would like us to check your account or provide further reassurance, please don’t hesitate to get in touch.
Customer service
Customer service was very polite and courteous and explained the circumstances well.
April 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback. We’re really pleased to hear that our customer service team were polite and courteous, and that they were able to clearly explain the situation for you.
Providing clear and friendly support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review.
Reply from The Westminster Collection
Thank you for your review. We’re so pleased to hear that you found the ordering process quick and easy.
We always aim to make things as simple and straightforward as possible for our customers, so it’s great to know this was your experience. We really appreciate you taking the time to share your feedback.
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