My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
Company replied
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company…
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerful and he explained everything and sent e-mail to again explain. Great experience.
April 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience. We’re really pleased to hear that, although there was a short wait on the phone, you were kept informed throughout.
It’s great to know that our team handled your enquiry efficiently, with the initial advisor quickly directing you to the right department, and that you found both colleagues polite, helpful, and genuinely cheerful. We’re especially glad the follow-up email helped to clearly explain everything for you.
Providing a friendly and seamless service is very important to us, so your feedback is truly appreciated. We’re delighted you had such a positive experience.
1st class operator
The customer service was 1st class. The operator was polite and exceptiona lly helpful.
April 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind words. We’re delighted to hear that you received first-class service and that our team member was polite and exceptionally helpful.
Providing friendly and supportive service is very important to us, so it’s great to know we made a positive impression. We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the team.
Helpful and quick
They were very helpful and resolved my issue quickly.
April 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our team were able to help and resolve your issue quickly. Providing a helpful and efficient service is very important to us, so it’s great to know we met your expectations on this occasion.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Do not buy. Misleading. I was scammed
I purchased a 50p coin that was about £4. When I was ordering I specifically declined any option of subscription, however, after a month I was abruptly charged £31.98 for another 50p coin in the collection as a subscription. I declined the subscription. Abysmal.
April 10, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share this.
We understand how frustrating it must feel to be charged for something you didn’t believe you had signed up for. Our intention is always to make any subscription element clear before an order is completed. Details of any ongoing collection, including future pricing, are shown on the product page, during the checkout process, and within the order confirmation so customers can make an informed choice.
That said, we’re sorry this wasn’t clear in your case. This is certainly not the experience we want for our customers.
Please be assured that all subscriptions are completely flexible and can be cancelled at any time, and any unwanted items can be returned within our 30-day returns period for a full refund. If you haven’t already done so, we’d really encourage you to contact our customer service team so we can look into this for you and help resolve things as quickly as possible.
Your feedback is very important to us and helps us improve how we communicate with our customers going forward.
One of the best
My overall experience with Westminster Collection is fantastic and hopefully in the future will be purchasing more individual coins or coin sets
April 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re delighted to hear that you’ve had a fantastic experience with The Westminster Collection. It’s great to know you’re enjoying your coins, and we truly appreciate your support.
We look forward to helping you with future purchases, whether that’s individual coins or expanding your collection with new sets. If you ever need any assistance, our team is always here and happy to help.
Thank you again for your feedback!
Quite misleading
Initially, I believed I was purchasing a single item,. However, I have since discovered that I inadvertently subscribed to what appears to be a never-ending collection. Upon reviewing my bank account, I was horrified to find that I have spent over £300 between november 2025 and march 2026 on products that do not meet my expectations.
I find the marketing approach to be quite misleading, as it was not clear at the time of the purchase that I was entering into a subscription. This has been a rather disheartening experience for me, I have since cancelled the subscription
April 12, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how upsetting this must have been.
We want to reassure you that it is never our intention to mislead customers. When an item is part of an ongoing collection, details of the subscription – including future deliveries and pricing – are provided on the product page, during checkout, and in the order confirmation. However, we’re truly sorry that this was not clear in your case.
We’re also sorry to hear that the products did not meet your expectations, which is certainly disappointing. All deliveries are covered by our 30-day returns policy, so items can be returned within this period for either a replacement or a full refund if they are not wanted.
We’re glad to hear that you’ve now cancelled the subscription.
Please don’t hesitate to contact our customer service team so we can support you further. Your feedback is very important to us, and we’re sorry that this experience has left you feeling disheartened.
⭐⭐⭐⭐⭐O FIRSTLY I AM LEAVING THIS Feedback PERCHASED FROM U SO THANK YOU AND YOUR TEAM AND COULD I PLEASE KINDLY SAY A VERY BIG THANK YOU ON BEHALF OF MY FAMILY AND FRIENDS YOUR LSL
SO FIRSTLY I AM LEAVING THIS FEEDBACK AS ME AND MORE THAN HALF OF MY FAMILY MEMBERS AND NOW MOST OF MY BEAUTIFUL FAMILY'S HAVE STARTED COLLECTING A LOT OF YOUR PRODUCTS AND MANY OF MY FRIENDS ARE STILL AT A YOUNG AGE BUT DUE TO THE AMAZING THINGS AND PRODUCTS AND ALSO DETAILED ITEMS THEY ARE SO MUCH MORE THAN A COLLECTER NOW THEM SELVES THAT WE ARE SO LOST FOR WORDS AS THERE ARE NOT ENOUGH POSITIVE AND NICE WORDS TO WRITE DUE TO HOW AMAZING THE PRODUCTS AND ITEMS U HAVE SO PLEASE MAY I KINDLY EXPLAIN I REALLY DO ADVISE ANYONE TO TAKE A SHORT MOMENT TO TAKE A LOOK AND PERCHASE FROM EA SO ONCE AGAIN I AM SO VERY HAPPY WITH EVERY SINGLE I
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your incredibly kind and enthusiastic feedback.
We’re truly delighted to hear how much you, your family, and even your friends are enjoying our products. It’s wonderful to know that our coins and collectables are bringing so much interest and excitement, especially to younger collectors as well.
Your recommendation and support mean a great deal to us, and your kind words about the quality and detail of our items will be greatly appreciated by the whole team.
Thank you again for sharing your experience – we’re so pleased to have you and your family as part of our collecting community.
It was a good experience
It was a good experience, we're a couple of flaurs in the beginning, but i think overall it was a 95% good.
It was my first time, but i only want the one coin for keeps to pass down in years to come.
Hopefully I can get more but only what I wish for with no subscription.
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We’re really pleased to hear that your overall experience was a positive one, especially as it was your first time ordering with us. We appreciate your understanding regarding the initial issues and are glad things improved.
It’s great to hear that your coin holds special meaning for you. We understand that not all customers wish to continue with a collection, and we do offer the flexibility to only receive what you choose. Our team is always happy to help ensure your preferences are followed.
If you ever need any assistance in the future, please don’t hesitate to get in touch – we’re here to help.
Thank you again for your support.
Ending subscription
I really appreciated how easy the process was to end a subscription. I was worried I was going to be hard sold to stay and pressured to continue.
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback.
We’re really pleased to hear that you found the process of ending your subscription easy and straightforward. We always aim to make things as simple and stress-free as possible, without any pressure.
It’s great to know this gave you peace of mind, and we truly appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
Do not buy a special offer coin they…
Edit:
I have just recieved an email demanding money for the subscription I never agreed to for coins that were never delivered, by post they sent me an invoice but no coins.
Reading the negative reviews since mine it appears this company IS USING ILLEGAL PRACTICES AND IS STILL DOING SO NOW.
Do not buy a special offer coin they make this into a subscription with the next coin costing almost £40 they do this by adding a sentence mentioning a subscription that nobody reads because they think they are buying one coin its very misleading and should be made illegal
April 11, 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We want to reassure you that it is never our intention to mislead customers. When an item is part of an ongoing collection, details of the subscription – including future deliveries and pricing – are provided on the product page, during the checkout process, and in the order confirmation.
We’re sorry that this was not clear in your experience. Your feedback is very important to us, as it helps us review and improve how we communicate this information.
Please remember that all collections are completely flexible, and you can cancel at any time. Any items received are also covered by our 30-day free returns policy, allowing you to return them for a full refund if they’re not wanted.
If you would like us to look into your account or assist further, please don’t hesitate to contact our customer service team – we’re here to help.
Scammers
Absolute scam I bought a £3 coin last month and this month I was charged £32 without my knowledge. They are scammers. Furthermore Westminister Collection flagged this reviewamd tried to delete it further showing how much of a scamming company they are.
April 10, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning it must be to see a charge you weren’t expecting.
Our intention is never to mislead. When an item is part of a subscription or collection, this information is shown on the product page, during checkout, in your order confirmation, and again with your first delivery. This includes details that future coins in the collection will be sent and charged for unless the subscription is cancelled.
That said, we’re sorry this wasn’t clear in your case. You can cancel your subscription at any time, and if you’ve received an item you weren’t expecting, all deliveries are covered by our 30-day returns policy, allowing you to return them for a full refund.
We’d really like the opportunity to look into this for you and put things right. Please contact our customer service team directly so we can review your account and resolve this as quickly as possible.
Your feedback is very important to us and helps us improve how we communicate with our customers.
Having contacted The Westminster team…
Having contacted The Westminster team by phone I was put on hold as there were 7 people ahead of me but I was always told how many were always ahead and I was soon séen.
I explained my situation and it was quickly resolved by a polite person who was clear and friendly
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your positive feedback.
We’re really pleased to hear that you were kept informed while waiting in the queue and that your call was answered promptly. It’s great to know that our team member was polite, clear, and friendly, and that your query was resolved quickly.
Providing a smooth and supportive experience is very important to us, so your comments are truly appreciated.
If you need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
Eric’s assistance was very helpful and…
Eric’s assistance was very helpful and considerate whilst explaining about my query
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re so pleased to hear that Eric was able to assist you in a helpful and considerate way while explaining your query. We’ll be sure to pass on your kind words to him – he’ll really appreciate it.
If you need any further help, please don’t hesitate to get in touch. We’re always here for you.
Reply from The Westminster Collection
Thank you for your kind feedback.
We’re really pleased to hear that you found our team helpful and that everything was clearly explained to you. Providing friendly and knowledgeable support is very important to us, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
No happy with this company.
No happy with this company.
I've bought one coin in promotion from them ' Concord ' £3.45 and after that they try charge me for new purchase which one I didn't order from them.
Problem with comunicarion ...
Customer service email doesn't work.
NO postage address on the website.
Payment on the website only with option - save a card.
For me this company is scam...
April 10, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration.
We want to reassure you that it is never our intention to process orders or payments without a customer’s knowledge. When items are part of a collection, this is explained on the product page, during checkout, and in the order confirmation. However, we’re sorry to hear this was not clear in your case.
We’re also concerned by your comments regarding communication and contact details. Our customer service team is available to assist with any queries, including cancelling subscriptions, checking orders, and arranging returns. If you’ve had difficulty getting in touch, we sincerely apologise for this and would like to resolve that for you.
All items are covered by our 30-day free returns policy, and we would be happy to guide you through this process if you’ve received anything you did not wish to keep.
Please do get in touch with us directly so we can investigate your account and put things right as quickly as possible.
Your feedback is important to us, and we’re sorry that your experience has led you to feel this way.
I’ve had the same experience as others…
I’ve had the same experience as others being signed up to a subscription without my knowledge. I can see Westminster Collection responding saying they wouldn’t do this and that it’s clearly explained on the website, but that’s simply not true.
At the end of my transaction, I was given the option to sign up to something and I specifically chose “no”. Despite that, two months later I’ve been billed £32, and I haven’t even received the 50p item I paid around £4 for.
Westminster Collection it feels intentional, and it’s wrong.
I collect coins too and it’s a shame because it’s not worth the hassle in the future
April 10, 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this must feel.
We want to reassure you that it is never our intention to sign customers up without their knowledge. Details of any subscription linked to an item are shown on the product page, during checkout, and in the order confirmation. However, we’re sorry to hear that this was not clear in your case, and we appreciate you raising this.
We’re also concerned to hear that you haven’t received the item you originally ordered. This is certainly not the level of service we aim to provide.
We would really like the opportunity to investigate this fully for you and put things right as quickly as possible. Please contact our customer service team directly so we can look into your account and resolve this for you.
Your feedback is very important to us, and we’re sorry that this experience has affected your trust in us as a fellow collector.
Ive been with westminster coins for…
Ive been with westminster coins for years great staff great service and i have never ever returned anything. Very pleasant and helpful staff makes you feel they care
April 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve been with us for many years and that you’ve consistently received great service. It really means a lot to know that our team has made you feel valued and supported – that’s exactly what we strive for.
Your kind words about our staff being pleasant and helpful will be shared with the team, as they’ll truly appreciate it.
Thank you again for your continued support – we look forward to serving you for many more years to come!
I had a problem with my coin deliveries…
I had a problem with my coin deliveries as when they arrived the envelopes were open but luckily the coins were still in them. I didn’t know whether there was a problem with the envelopes not being stuck down on dispatch.
April 8, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for bringing this to our attention.
We’re sorry to hear that your deliveries arrived with the envelopes open – we completely understand why this would cause concern. All of our items are carefully prepared and securely packaged before dispatch, so this is certainly not the standard we aim to provide.
It’s reassuring to hear that your coins were still safely inside, but we are looking into this further to prevent this from happening again.
Your feedback is really important to us, and we appreciate you letting us know.
Very good service put me right about…
Very good service put me right about returns thx
April 9, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback!
We’re really pleased to hear that you had a positive experience with our service and that our team was able to help you with your return. It’s great to know you felt supported throughout the process.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
Thanks again for your support!
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