Weston Homes Plc Reviews 

Everything is as expected & more besides, both from the show-house & literature I had before I moved in! Also sparkling clean, everything labelled efficiently & all staff were extremely helpful. A very nice touch to receive a welcome gift with bubbly too! I would certainly recommend buying from Weston Homes. Thank-you for providing me with a luxurious appartment!

I had a good experience with the team at Abbey Quay, Weston Homes in Barking. Liliana, Lisa, Harriet, and Simon make up a solid sales team. Professional, friendly, and supportive throughout the process left me with a good impression about Weston Homes. Thanks.

Audrius

We’re settling in nicely at our new home and couldn’t be happier with the care and support we've received. Shortly after moving in, we noticed a few small issues-like a scratch on the kitchen counter, a chip on the shower floor, and a leak from the side of the bathtub glass gap. The Brentwood Central customer care team responded the same day and resolved everything professionally within 24 hours and.

A big thank you to Will Locket and his team for their attention to detail, and to Lyn Woolfe for taking quick action to ensure our home is comfortable and finished to a high standard. We’re very satisfied and truly appreciate the excellent service!

What a great experience from Weston homes from a great sales team nothing to much for the all the workman nothing to much for them offering there help when moving in a great apartment and complex Trevor

Great service, helpful and reliable. Would definitely recommend

Amazing team Harriet, Lisa, Lucy , Sandy and Simon. Special thanks to Harriet and Lucy. From start to finish, the service was flawless. The team went above and beyond to make sure everything was perfect. Communication was clear, response times were fast, and every interaction felt genuine and professional. It's rare these days to find such a high level of care and attention.

We have downsized from a large house to a new apartment which has not been easy. Valerie and Judy have been a great support to us and are always helpful and pleasant when we need assistance. Nothing is too much trouble.

Excellent experience with Weston homes. So helpful throughout from sales team to the aftercare service when we moved in. We absolutely love our new home

Both Sam and Jamie went the extra mile to provided a outstanding service.

Valerie was fantastic from the moment we met her right through to completion. Really knowledgeable, practical and always went the extra mile

I bought an apartment at Gun Hill Park, the sales team were lovely in the buying process. Some parts were difficult but overall happy.

The aftercare however has been really tricky and getting snagging work done seems to be painfully slow with the customer service team. Logging issues, getting replies and timely follow ups is very bad.

However, I cannot compliment Jamie from the site team enough when he attends to fix the problems at hand. It is not his fault that the customer service team are slow but he is always very accommodating, friendly and happy to help with any issues at hand. Even attending to issues which he finds when he gets here without me having to report it.

I wish the customer service team took our complaints more seriously.

I cannot fault the amazing flat that I’ve been able to move into, and any little snags are quickly sorted by Louie and the team from Weston Homes. I still pop in to see Judy and Valerie in the sales office to update them on bits and bobs and Sean was incredibly helpful when I had an issue and went above and beyond to help. Chloe from customer services has also been very helpful whenever I’ve needed something sorting.
Such a kind team who help really make the experience a dream as a first time buyer.
Thank you all.

A massive thanks to Simon, Lisa and Harriet at Abbey Quay. Especially Simon who I reserved my flat with last May and who carried out my home demonstration today following my completion!

So grateful for him and the team, their honesty and communications with me throughout the process. As well as the beautiful flat and grounds they have given me for my first home at 23. I don't think I would have got the end result with anyone else but Weston- especially for the value. I expected to see some minor snags with a new build but have not found any. Though it's been a long wait I'm so happy to have my keys and I am ready to move in.

We had a fantastic experience with Weston Homes thanks to the incredible help and support from Harriet & Liliana.
Both ladies were very helpful and lovely throughout the whole process.
Thank you so much!

Mike P. attended to fix some issues in the flat. He was very professional and ensured all was addressed before leaving.

Bought an apartment at the Gun Hill Park redevelopment. The place is stunning and I can’t rate the sales team highly enough.

However, the after care has almost been non-existent. Been a month since I sent my first snagging list and they don’t seem interested at all in putting right the issues.

So far so good! You would think that buying a flat must be stressful and difficult but not with Weston Homes!
Very helpful team, making the process feel easy.
Simon, Liliana and everybody else we met on our journey were very supporting. I would recommend you guys to everyone I know

I have received reply from weston homes after 3 months stating that issue have been resolved. My issue still not resolved i an not sure why Weston homes giving FALSE STATEMENT to my review. Its unfair and un acceptable reply from Weston homes.

My family and I purchased Flat 10 at Erken Plaza from Weston Homes in August 2023. Almost immediately, we encountered a severe and persistent problem: the internal temperature consistently remained between 15 and 16 degrees Celsius. This is unacceptable, especially with three young children (aged 5, 3, and 1.5 years old). We were forced to run heaters 24/7, incurring significantly higher energy bills than anticipated.

In September 2023, I reported this issue to Weston Homes. A representative visited the flat and acknowledged the unusually low temperature, stating they had never experienced anything similar in other properties. Despite this, the problem remained unresolved.

I contacted the NHBC, but they required confirmation from Weston Homes that all necessary work had been completed. Despite repeated requests, Weston Homes failed to provide this confirmation. After considerable effort, Weston Homes customer service team agreed to waive heating charges until the issue was resolved.

However, in June 2024, a new customer service representative, reinstated the heating charges without prior notice, claiming the problem was fixed. This was demonstrably false; we endured another winter with the same freezing temperatures. Weston Homes continued to bill us despite the ongoing defect.

Now, in the summer of 2025, Weston Homes is again demanding payment and threatening debt recovery action. I am prepared to pay for heating from the date the issue is genuinely resolved, but I refuse to accept responsibility for a defect in the property. The persistent cold has caused significant distress to my family, and Weston Homes' response has been utterly inadequate.

I expect a much higher standard of service from a company with Weston Homes' reputation. Their failure to address this serious issue, coupled with their dismissive and threatening customer service, is appalling. I believe Weston Homes should compensate us for the hardship we have endured over two winters due to their negligence. I strongly advise potential buyers to carefully consider the risks before purchasing a property from Weston Homes.

Jamie the best! He always does the best job and Im really happy with his professionalism and hard work. The work is just splendid, very good!