West Riding Hyundai Reviews 

Chelsea was very friendly and helpful. I always bring my car here for both MOT and Servicing, always Have peace of mind

Excellent service again from the company and in particular Jonathan. Highly recommended.

I recently visited West Riding Hyundai Colne with my wife, excited about the prospect of purchasing the new Ioniq 5 N. This is a car with a price tag nearing £70,000, which we are more than capable of affording.

Upon entering the showroom, we were immediately approached by a gentleman who, rather than greeting us politely, abruptly asked if he could help. We informed him we were interested in the Ioniq 5 N and wanted to arrange a test drive. His response was rude and dismissive, asking us what car we currently drove. When we mentioned we had a Ford Fiesta, he seemed to make a snap judgment about our ability to afford the vehicle, which was incredibly insulting.

The situation only worsened from there. He told us we would need to pay a £1,000 deposit to test drive the car, allegedly "100% refundable in case of an accident." When I pressed further, he contradicted himself, saying we would lose the deposit if there was a minor bump. He insisted this was a nationwide policy, not just something specific to West Riding Hyundai Colne.

Feeling uncomfortable, we declined the test drive but asked to look inside the vehicle—only to find it dirty and poorly maintained! This was not the experience we expected from a reputable car dealership.

After leaving, my wife and I discussed the absurdity of the deposit policy and decided to call another West Riding Hyundai location in Bolton to verify. A polite lady there confirmed that there was no such policy, either nationwide or within West Riding Hyundai dealerships. Clearly, the gentleman at Colne was lying to us, likely trying to take advantage of what he assumed were naive customers.

Overall, our experience at West Riding Hyundai Colne was appalling. The rude and dishonest behavior of the staff member, combined with the poor condition of the vehicle, has completely put us off from doing any business with this dealership. I would strongly advise anyone considering purchasing a vehicle to avoid this place at all costs. They clearly have no respect for their customers or integrity in their sales tactics.

We have just purchased our family car from West Riding Manchester, and could not have been met with a better service. We were served by Billy who was so friendly and helpful, he listened to our needs and budget and got us the best deal to suit us. We were also served by Adam too who was just as friendly and honest. We had our young children with us both times we visited and they always made sure they were accommodated for.
Very relaxed atmosphere and professional service. We would highly recommend and would return for future purchases. Anna & Joe

This business seems to be going downhill. Had my 11 month old car serviced, they claimed the brakes were binding, (I hadn't noticed anything wrong) weren't covered by the warranty, the car was dangerous and needed one of their (optional) £99.99 services. I agreed reluctantly as about to go on holiday. I then challenged it and they reduced the cost, but I'm still not convinced. Now taking it up with Hyundai who have referred me to a different dealer. Been going here for years, never again.

I took a motability vehicle in for an MOT now I believe in good customer service, however I took it in on Monday and it’s now Wednesday, and still do not have the car back, I know 100% that there was only 1 bulb out on the vehicle and they said after I had to return to the showroom to ask what is going on, no phone call no curtesy nothing if I was you I would not get a motability vehicle from Hyundai whatsoever as my mum is disabled and needs to the car to get around they didn’t even offer her a curtesy car. Really poor

I did eventually talk to Ricardo in the service dept someone give that man a raise, he was so helpful and understanding.

Being new to Hyundai, West Riding Hyundai Colne was recommended to me for service. I was not disappointed. On entering the service department I was greeted by Diane who kept me updated with the progress of my vehicle and topped up with coffee as I was waiting. Would recommend them.

I recently purchased a new Hyundai Tucson from West Riding in Bolton. This was my first time buying from Hyundai, and initially, the staff were great during the sales process. However, once the car was out the door, their customer service vanished. My emails have been ignored, and they have not returned my phone calls. I have repeatedly requested a service plan, but all my requests have fallen on deaf ears. They simply aren't interested after the sale. I would not recommend this showroom.

EDIT: Immediately after posting my review, I was contacted by Adam Shields from Hyundai West Riding in Bolton. He listened to my concerns and made a more than satisfactory proposal to resolve the issues. I now feel like I'm receiving the post-sales aftercare that was initially missing. I'm very happy to see that this dealership takes criticism seriously and acts on it.

Lucy was knowledgeable kind patient and understanding
Still want a Kona when the time is right

Yesterday a four year service on our Hyundai Tucson N line. Pre-booked with MOT as well. All organised when we arrived and as usual very pleasant, friendly and customer focused service administration team. Anticipated three hours for service and MOT but phoned after two and a half hour to let me know car was ready to collect. Only £50 for MOT as as use monthly service payments which are great in alleviating the pain of a bid service bill. Video of service and commentary as well. Good value for the service and as always here pleasant to do business with.

Update ** 26 of July

After having failed repairs again and again.
I had to contact Hyundai UK and complain to them as they never took it seriously.

In the end, they insisted on using the same inspection method, but could not find the source of the problem, and finally had to remove the dashboard.

The source, of course is the evaporator I've been referring to. They've dealt with this type of problem before, but if they had checked this part earlier and double-checked the values, the whole thing wouldn't have been so bad.

It ultimately took nearly two months to complete the restoration. I've been in and out at least 7 times in the past two months.

At this moment I’m still going to watch it for a while and hopefully really go into the garage for this kind of thing for the last time.

If you have major problems, please consider whether you have enough patience to struggle with them.
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The original factory warranty may be a joke. My 2021 kona was only three years old and it had a problem with the air-conditioning not being cool.

The first time (4th June)they regassed the air-conditioning system, but the air-conditioning was gone after 10 days, so I went back to check it for the second time (19th June)and asked them please checked carefully .

they said they couldn't find the leak. They also told me that they had regas and UV dye for testing. The results showed that there was no problem and they guaranteed that there would be no more leaks in the shortly .

My vehicle has process by Ricardo.
one week after getting the car back, the problem happened again. Nosie occurred in the car and the cold wind stopped. This was the third time I went back (5th July)

because I would be out during this period. I asked to leave the vehicle for 10 days to check for them. After a detailed inspection, Ricardo also told me that 10 days was enough for their inspection.

On the fifth day, I sent an email to Ricardo to learn about the current progress. He replied that the vehicle had been inspected and there was no leak, but I I further asked him to test it again for me, and ask the reason of my vehicle problem but he did not reply again.

Ten days later I went back and left the car in the same condition as when I left it, no difference at all. I have gone back and forth on the same issue for the fourth time, and each time I went back and forth was close to two hours, which has a great impact on my life and work.

I even checked my dashcam, and this time I didn’t even enter the garage(just stop outside near garage check). Among the 10 days, the engine was only started when I stayed on Friday, the first day.

Originally, I had confidence in Hyundai Group's cars, but after this experience, I am absolutely disappointed ,this problem already spend me a month, the problem still can’t find.

I believe I will write about this experience to hyundai head office

Now I'm at the main dealership waiting for an answer. They said I can pick up the car at 5 o'clock and get the results. I will wait until 5 o'clock.

Took our car in twice here amazing customer service from Emma and nicola. Cant do enough for you. A+++

I booked my Kona Ultimate EV in for a 10,000 mile service at West Riding Manchester where I purchased the vehicle and I was quoted a ridiculous price of £227. I checked on the the Dealerships website and entered my registration. The vehicle that came up was the vehicle that I had traded in 6 months previously. I rang the dealership and spoke to a customer service and informed them and I was told to put this in an email and forward the documents on. I explained that I bought the vehicle from yourselves and you have the documents on your system. The lady was very abrupt and rude and as a result of this poor customer service I have now gone to another dealership who have solved the issue and quoted £73.50. I will not be using West Riding Manchester ever again.

Could not recommend this place highly enough, especially Roy Atkinson. He went above and beyond from start to finish, talked me through everything. Nothing was to much trouble for him, his professionalism was bar non. A massive thankyou to you Roy for all your help and patience with me, you are amazing.

I phoned the dealership to book my car in for a service. As I have an LA11 postcode (70 miles away) the girl queried that it was Bolton and other garages would be nearer - impressed at their attention to detail. Wanted the service in Bolton as have family nearby.
Efficient and friendly booking in on the day of my service with Nicola. Kept informed as promised throughout the service and the subsequent work that was needed.
When collecting the car Nicola went through the service document with me as another staff member brought the car round to the front for me. Car washed and vacuumed too.
Great experience.

booked my car in for a service worst experience ever staff unprofessional and unorganised tried to over charge me on work that didn’t need doing on my vechile will not use this company again they over charge for work that doesn’t need doing

From booking the service to it being completed, Nicola was genuinely so helpful, happy and pleasant and kept me up to date in the showroom with further action on my car. Always a pleasure taking the car in and would always recommend them

We have used west riding for nearly 3 years & could not fault them . Their customer service is second to none. Always very accommodating & willing to help . We have today picked up our 2nd car from them & would recommend them to anyone . Special mention to Alison & the ladies on the reception desk

Attended to by Anna. She was so lovely. Offered me a cup of tea and recommended a nice walk at moses gate country park. Pleasant experience for the third time in a row.

Attentive staff very efficient.