West Riding Hyundai Reviews 

This was the second time I have used this dealership and I have to say apart from a slight disappointment over them draining my recommended ready mixed windscreen cleaner and then replacing it with theirs.I can however recommend the two ladies in the service department Diane and Lauren who were very helpful and eager to please.

I contacted the Bolton branch because I wanted to buy a brand new Tucson, I got an initial response then nothing for nearly 2 weeks, despite messages to the salesperson, who I later found was off on holiday, I tried contacting the showroom direct and also via the online contact page, it took them nearly 2 weeks to get a response, disheartened I bought the car from Cheshire Oaks Hyundai(fantastic, highly recommend) I thought if I was having this much difficulty just buying a car from them, what were they going to be like if there were any future problems. I thought I must have just been unlucky and it was just a one off bad experience with Bolton, so I contacted the person in customer feedback and explained everything that had gone wrong, well they never had the decency to acknowledge my message never mind offer an explanation or apology, not a very nice attitude to have to potential customers, even though I had to drive an extra 20miles to Cheshire Oaks Hyundai to buy my car, they made me feel like a valued customer so I was happy to do so

Spoke this afternoon, to a very friendly and polite and professional gentleman called Ricardo that works in Servicing department.

Very helpful, with regards to product I was making enquires about. Spent time explaining to me, about the product, I will be making purchase on.

Very nice to speak to helpful people like Ricardo.

Thanks Hyundai for employing a friendly and helpful person like Ricardo.

Janice

Nicola and the service girls on the front desk are very helpful, great customer care and honest service ,they even send you a video of what they did to the car ,thanks to all the Bolton team for a first class job ,Ray Haslam

First class service and Adam Urmson went above and beyond from start to finish thank you, and my new Kona N line Hybrid is Amazing, this is my second car from them and would highly recommend them.
Thanks Mark

I am very upset that they broke something in the car while doing the service and they are not willing to repair it for me. They want to make me pay if I want to repair it.

The team are fantastic. Ricardo, thanks for your friendly professional service

Staff friendly nice layout and were very helpful,I wanted a test drive in the vehicle I liked, and no problem at all was arranged within a couple of days and would go back if I decided to purchase, excellent service

Great service from Lucy in helping us with our new car enquiry.

Great staff who look after not only your car but you as a customer as well.
I waited whilst my car was being serviced and was made to feel comfortable and very welcome.
Nicola is absolutely amazing, with a smile and very approachable she made the experience a 10/10

Good reception and punctual appointment. Staff very polite and helpful.

Don't want to know once the sale is done. Sold me a lemon at full price tried to sort it out. Was offered a lower spec older car or buy a new one.
Hyundai customer service totally useless do not expect any help from them or the dealer if you are not satisfied. The mild hybrid tucson gives 32mpg average and the hybrid part of the car does nothing.

Gary gave us excellent service, very cheerful bloke, and will come back again when changing cars

Great service, thanks

Molly was such a superb person with me thank u molly

Just bought a used car from this dealership. Great experience from start to finish. Very rapid response from my email enquiry, from that point onwards they were super professional, gave me a fair part exchange value and generally just made everything straightforward.

Special mention to Jonathan who we dealt with and was just wonderful.

Bravo, exactly how a dealership should be

Just bought a used car here. We thought the authorised dealer would be more reliable, unfortunately, it's not. Before we confirmed to purchase, the salesperson promised us to fix all the issues we raised out. But the salesperson changed when we collect our car that all those issues not related to the safety would not be fixed. I think it would be fairer to spell out all those non-safety issue would not be fixed before our purchase. It's not a big deal, but it's about the honesty and creditability as an authorised dealer. What a disappointed experience.

Very pleasant experience both ladies Lauren & Diane ,showed customer care &interest ,helpful & very polite.Would recomend

A big thank you to all especially Emma at reception for her help regarding my cars service, also Lucy who was also very helpful,

My car has been in to colne today from the booking to the collection you are kept updated with videos of the cae and by phone from either lauren or diane alqays a pleasure to see them both nothing is ever to much trouble thanks very much ladies once again brilliant service