Wet Walls & Ceilings Reviews 

322
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company, consistently mentioning the outstanding level of overall service provided. Customers frequently praise the knowledgeable staff for offering helpful advice on various design options and making showroom visits truly pleasant. Consumers also appreciate the wide range of superior quality wall panels and the smooth, prompt delivery service managed by friendly drivers. However, some reviewers were not happy with missing items, wrong products sent, or unexpected delivery delays regarding their sample orders. A few other people also felt that customer support communication regarding these missing shipments could be significantly improved for buyers.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the wide range of excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting flexible timing options... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and knowledge.... See more

Order

Customers had ambiguous experiences with order processes, highlighting a mix of helpful service and... See more

Service

Clients share positive opinions on service, noting that delivery is prompt and products are of high quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the Elland Rd, Leeds store. Plenty of choice and designs. Very helpful and knowledgeable when discussing order. Flexible delivery ie time date etc. No hesitation when returning unused board a... See more

Company replied

Rated 5 out of 5 stars

Bought ceiling panels, wall panels and floor tiles for bathroom project. Good quality and price. Delivered when promised. Kept me informed of delivery time from Reading store to Plymouth. 10% discoun... See more

Company replied

Rated 5 out of 5 stars

Heard good reports about this company and visited with a bit of worktop to see if I could get some wall panel to match. Steven was very helpful in offering advice on options and made sure we were happ... See more

Company replied

Rated 5 out of 5 stars

Bought bathroom panels and trims from this company in their new branch in leeds and later went back for slat panels for a media wall. Excellent service from Julie and the Scottish guy in the warehouse... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Home Improvement Store
  3. Interior Designer

About Wet Walls & Ceilings

Written by the company

Our Superstores have a wide range of quality wet wall panels, vinyl click flooring, slat wall panels and ceiling panels. Since 2010, we have been welcoming members of the public and tradespeople alike through our doors from all over the UK. Wide range of trims & accessories and free sample service. Superstores located at Glasgow Hillington, Edinburgh, Reading, Hamilton & Kilmarnock.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(322)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

October 6, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review Barry. It's great to hear and glad you are pleased with the quality of our service.

Rated 5 out of 5 stars

Hand delivered flooring - five stars

Ordered some flooring but when the handyman came we realised a box was missing so we didn’t have enough! I called customer service and the manager drove down and delivered the extra flooring so it could be fitted the same day. Couldn’t ask for better customer service and really grateful - it looks fab! Thank you so much

October 1, 2024
Unprompted review
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Hi India, thank you for your review. It's great to hear and much appreciated.

Rated 5 out of 5 stars

Brilliant customer service from Jordan

Brilliant customer service from Jordan. The wet wall that we ordered was quite different to the sample we had and as it was not what we were looking for we decided to return it. Jordan arranged for the order to be picked up and it was refunded very quickly. There were no hassles whatsoever.

We have since purchased a few other things from them because of the great service that we received.

I tend to judge companies on how they deal with complaints/problems and they came out on top. I would not hesitate to buy from them again.

September 5, 2024
Unprompted review
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review Susan. It's great to hear you experienced great customer service from Jordan and your returned order was dealt with quickly.

Rated 5 out of 5 stars

great service

They contacted me very quickly after I made the order online and arranged a delivery date to suit me. Very well organised and helpful.

September 5, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review Anne. It's great to hear and much appreciated.

Rated 5 out of 5 stars

Ceiling panels

I ordered my ceiling panels and surrounds online then half an hour later I was picking them up.

September 8, 2024
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Reply from Wet Walls & Ceilings

Thank you for your review Peter. It's great to hear and glad you experienced a quick collection of your ceiling panels.

Rated 4 out of 5 stars

Great service very happy

Great service very happy with the Desert Stone wall panels supplied. Unfortunately they dont use couriers for delivery so we had to arrange our own to uplift the items we needed for north of Scotland so, one star deducted for that.

August 20, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review Neil. It's great to hear and much appreciated. I will feedback your comments on the delivery.

Rated 5 out of 5 stars

Helpful and accommodating from first…

Helpful and accommodating from first enquiry to final collection. Highly recommend

August 6, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review Ruairdh. It's great to hear and much appreciated. Thanks for recommending Wet Walls & Ceilings.

Rated 5 out of 5 stars

Super fast delivery and excellent panel quality.

The quality of the wall panels are superb. The delivery was also super fast. It was like next day delivery and just took less than 12 hrs from the order, to receiving the items in home. Perhaps the items in stock, but even then I have never experienced any delivery faster than this. Great job!!.
I have ordered more panels for second bathroom.

July 12, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Thank you for your review. It's great to hear and glad you are pleased with the quality of our wall panels.

Rated 1 out of 5 stars

Disappointing!!

Hugely disappointed that my wet wall panels resemble absolutely nothing of the sample I received and what I had based my order on.

Unfortunately, my wet wall
was collected and fitted by my contractor and I did not see the bathroom until finished.

It's now nothing I expected or wanted - very disappointed!!

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Never received the same Les I ordered…

Never received the samples I ordered and paid for

July 8, 2024
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Reply from Wet Walls & Ceilings

Hello
Sorry about your sample not arriving
We send using Post Office Franking so we are not aware of parcels not arriving at destinations.
I will resend today and also refund you for the inconvenience
Gary

Rated 5 out of 5 stars

Great service

Great service, advised on what type of panel to go for and delighted with the matt white panelling for kitchen ceiling. Also had to rearrange collection pick up a few times and guys were great about it. Thank you.

July 3, 2024
Rated 1 out of 5 stars

Paid for samples and never turned up

Paid for samples and never turned up
Wouldn't use these again.

June 17, 2024
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Hello .
Sorry your samples did not arrive . We send them via Post Office Franking machine so we have no way of tracking or knowing which have arrived . It does happen that some go missing however if you had let us know after a couple of days we would have resent them . I will arrange your samples to be resent and your cost refunded today . Sorry for the inconvenience .
Gary

Rated 5 out of 5 stars

Sample Request

I only ordered a sample but it arrived the next day. Excellent service. I am pleased with sample and will be in to visit Hillington Store when I am ready for panels.

May 31, 2024
Rated 4 out of 5 stars

Delivery very quick.

Delivery very quick.
Not opened items to check all ok yet but disappointed with the website offering 5% off, AFTER payment was made.
All in all, would use again.

June 3, 2024
Rated 5 out of 5 stars

Very happy with Wet Wall

Excellent company to deal with very friendly staff in store on the phone and delivery driver .
Top quality Wet Wall boards came perfectly packaged, undamaged and looked fantastic.
Bathroom looks amazing What a difference would definitely recommend Wet walls

April 29, 2024

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