I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
Company replied
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
Company replied
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prompt service
Excellent prompt service and the order was at a very competitive price.
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Challenging part exchange experience
Making a purchase of used equipment online was fairly straightforward. Getting the credit online for goods traded in against the purchase was beyond me. But the phone support was outstanding.
August 19, 2026
Reply from Wex Photo Video
Hello,
We appreciate your feedback regarding your recent purchase. We're glad our phone support was helpful and we'll review the trade-in process to make it smoother.
Wex Customer Services
Gone downhill lately
Gone downhill lately. They have let me down on two orders recently both times cancelling items the day before arrival, leaving me in a predicament before a job (yes I shouldn’t order kit last min) - I used to be able to rely on Wex and I just can’t any more.
The last order arrived in about 6 shipments for small items each with their own tracking so I got swamped with emails & texts, apparently they were mostly dispatched from separate stores. Probably can’t be helped but still - annoying. Absolutely loads and loads of plastic wrap around everything which isn’t needed.
Guy on the phone standoffish & defensive - not professional, no apology for missing items.
No reason to keep shopping here unless I have to.
August 26, 2026
Unprompted review
Reply from Wex Photo Video
Dear Alex,
We’re very sorry to hear about your recent experiences with WEX. We completely understand how frustrating it must have been to have items cancelled at short notice, particularly when you were relying on the equipment for an upcoming job.
We’re also sorry to hear about the number of separate deliveries and notifications you received, as well as your experience when speaking with our team. The service you describe is certainly not the standard we aim to provide, and we apologise for the inconvenience and frustration caused.
We would be more than happy to investigate these issues further and look into what happened with both orders, including the cancelled items and your experience with our Contact Centre. Unfortunately, we currently have no reference to identify which order numbers or customer account this relates to.
If you could please contact us directly at customercare@wex.co.uk, providing your order number(s) or any other relevant details, we’ll be happy to investigate this further and address your concerns with the relevant teams.
Once again, please accept our sincere apologies for the disappointing experience.
Kind regards,
Peter
Fast delivery Great
August 17, 2026
Used sony a1, perfect mint condition
Camera is a used item but is in absolutely mint condition, literally like new. Delivery was on time.
August 17, 2026
Had the products I wanted and given…
Had the products I wanted and given good advice by Nick.
August 19, 2026
Ordered some ink cartridges for Epson…
Ordered some ink cartridges for Epson P600 and they were delivered promptly next day. Can't beat the service from these guys
August 17, 2026
Really impressed and look forward to…
Really impressed and look forward to making further purchases 💯
August 17, 2026
Reply from Wex Photo Video
customer,
We appreciate your positive feedback! We are so pleased to hear you are impressed and look forward to your future purchases.
Wex Customer Services
Fast delivery
Fast delivery, good stock availability, I used them for years, highly recommended!
August 19, 2026
Reply from Wex Photo Video
Alexander Kells,
We appreciate your positive feedback! We are so happy to hear that you've consistently experienced fast delivery and good stock availability over the years.
Wex Customer Services
Reply from Wex Photo Video
John Tipping,
We appreciate your positive feedback! We're delighted to hear that the SD cards you ordered were reasonably priced and delivered quickly.
Wex Customer Services
Amazing experience for my Fujifilm X100VI
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole process was incredibly smooth and hassle-free from start to finish.
I’m beyond impressed and would definitely order from Wex again. You never fail to amaze your customers—thank you for the fantastic service!
August 18, 2026
Reply from Wex Photo Video
Jackielyn Alfeche Jacqui,
We are absolutely thrilled to hear that we could deliver your dream camera so quickly, especially given its popularity! It's wonderful to know the process was smooth and hassle-free, and that you're beyond impressed with our service. Thank you for your kind words!
Wex Customer Services
Superb secondhand Lens from Wex!
I bought a second‑hand lens from Wex Photo Video and couldn’t be happier. The lens arrived in perfect condition, exactly as described, and the service throughout was excellent. Delivery was fast and well‑packaged. Highly recommended.
August 18, 2026
Reply from Wex Photo Video
Mr D Fossey,
We're so pleased to hear you're happy with your second-hand lens! It's wonderful that it arrived in perfect condition, exactly as described, and that you found our service excellent.
Wex Customer Services
Reply from Wex Photo Video
John,
We appreciate your positive feedback. We are so pleased to hear you were happy with the excellent used product and fast delivery. Thank you for sharing your experience.
Wex Customer Services
Very good as I never give 5 stars as…
Very good as I never give 5 stars as every one can improve by just a little but the service was great thanks.
August 18, 2026
Reply from Wex Photo Video
Graham Kent,
We truly appreciate your kind words and are delighted to hear that you had a great experience with our service. We are always striving for improvement and value your feedback.
Wex Customer Services
Excellent customer service and advice…
Excellent customer service and advice as always.
August 25, 2026
Unprompted review
Reply from Wex Photo Video
Ichabod,
We are so pleased to hear that you consistently receive excellent customer service and advice from us. Thank you for your wonderful feedback!
Wex Customer Services
All good
The item I wanted was in stock and arrived the next day. Price was good.
August 25, 2026
Unprompted review
Reply from Wex Photo Video
Mr Anthony Pyman,
We're so pleased to hear that you found the item you wanted in stock and that it arrived so quickly. We're also glad you were happy with the price!
Wex Customer Services
Never had any problems when it comes to…
Never had any problems when it comes to ordering and quick delivery.
August 18, 2026
Reply from Wex Photo Video
Ron,
We appreciate your positive feedback! We are delighted to hear that you consistently have a smooth experience with both ordering and quick delivery.
Wex Customer Services
I ordered the thing
I ordered the thing. They sent the thing I ordered. I got the thing I ordered. All seems well.
August 18, 2026
Reply from Wex Photo Video
David Williams,
We're glad to hear that your order arrived as expected. We appreciate you taking the time to share your feedback with us.
Wex Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.