I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Review summary
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Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
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The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
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I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Great and friendly service that quickly…
Great and friendly service that quickly fixed a small problem I had with my order. Thank you :)
August 18, 2026
Reply from Wex Photo Video
Adrian,
We're so glad to hear that our service was great and friendly, and that we could quickly resolve the small problem you had with your order. Thank you for your kind words!
Wex Customer Services
Fantastic service
Fantastic service, quick despatch, great products and prices 5 *****
August 18, 2026
Reply from Wex Photo Video
Mr Chairman,
We are so pleased to hear you are happy with our service, quick dispatch, products, and prices. Thank you for your kind words and positive feedback!
Wex Customer Services
Reply from Wex Photo Video
customer,
We appreciate you sharing your experience. We're glad our service consistently meets your expectations; thank you for your positive feedback.
Wex Customer Services
I ordered 8 rolls of film and to my…
I ordered 8 rolls of film and to my surprise they came from three different branches. That in itself isn't a problem but they were sent by DPD and not able to be left so I had to wait in for three separate couriers!
August 16, 2026
Reply from Wex Photo Video
Hi,
Thank you for taking the time to leave a review. We're sorry for the inconvenience caused by your order being dispatched from three different branches and requiring you to wait in for multiple deliveries.
We understand how frustrating this can be, particularly when ordering smaller, lower-value items such as film. To help protect our customers and the high-value products that make up the majority of our orders, we currently have DPD's "leave in a safe place" option disabled across our deliveries. While this helps ensure orders are received securely, we appreciate that it can be less convenient in situations like yours.
Please be assured that we are actively reviewing our delivery options and looking at ways to improve the experience for customers purchasing lower-value items, whilst maintaining the security our customers expect.
Thank you for your feedback. Comments like yours help us identify where we can make improvements.
Kind regards,
William
Customer Service Management Team
Ordered a BenQ Monitor, Great Service.
Ordered a BenQ Monitor. Website easy to navigate and competitive pricing. I opted for the free delivery, 2-4 working days. as very surprised when I received a notification informing me it was being delivered the next day. Wex always give great service. Highly recommend.
August 18, 2026
Reply from Wex Photo Video
Anne Comer,
We're so pleased to hear that you found our website easy to navigate and our pricing competitive. It's wonderful that your monitor arrived much quicker than expected! We truly appreciate your kind words about our service.
Wex Customer Services
A great website easy to navigate and…
A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use products from Wex for many years and their descriptions, photos and inspections can always be relied upon. Always a great range of products and stock levels and reliable and quick delivery options
August 18, 2026
Reply from Wex Photo Video
Mr David Grover,
We're so pleased to hear you find our website easy to navigate and appreciate the detailed tech specs. It's wonderful that you value the accessibility of used versions and have consistently relied on our descriptions, photos, and inspections for many years. We're also glad you enjoy our product range, stock levels, and reliable delivery options.
Wex Customer Services
All goods delivered before the stated…
All goods delivered before the stated date, can't go wrong with that 👍👍
August 18, 2026
Reply from Wex Photo Video
Adam Cox,
We're delighted to hear that your goods arrived even earlier than expected! We always strive for prompt deliveries, and it's wonderful to know we hit the mark for you.
Wex Customer Services
Fast excellent service
Fast excellent service. Will definitely be ordering more from Wex in the future.
August 18, 2026
Reply from Wex Photo Video
Nigel Ibbotson,
We're so pleased to hear you experienced fast and excellent service! We truly appreciate your positive feedback and look forward to your future orders.
Wex Customer Services
Reply from Wex Photo Video
C White,
We are so happy to hear that you had a positive experience with our product and delivery. We truly appreciate your kind words!
Wex Customer Services
Good service
My lens arrived very quickly. It was well packed. A query that I raised was politely dealt with.
August 17, 2026
Reply from Wex Photo Video
James Sweetman,
We're delighted to hear your lens arrived quickly and was well-packed. We also appreciate your kind words about how your query was handled. Thank you for your feedback!
Wex Customer Services
Errors happen from time to time
Errors happen from time to time, but it is how we handle them going forward that counts. I was sent the wrong item and Martin at Wex was helpful and polite, he has a nice manor about him. So all resolved without a fuss 🙂
August 20, 2026
Unprompted review
Reply from Wex Photo Video
Stephen,
We're glad to hear that even though there was an issue with your order, our team was able to resolve it efficiently and politely. We appreciate you highlighting our colleague's helpfulness.
Wex Customer Services
Prompt efficient service.
I have dealt with Wex for many years.
They always provide a fast efficient service with very good customer services. Highly recommended.
August 17, 2026
Reply from Wex Photo Video
David F,
We are so pleased to hear that you have consistently received fast, efficient, and very good customer service over many years. Thank you for your high recommendation!
Wex Customer Services
Quick and helpful response
August 16, 2026
Reply from Wex Photo Video
Kate Healy,
We appreciate your positive feedback. We are glad you found our response to be both quick and helpful.
Wex Customer Services
All went well,very satisfied.
August 15, 2026
Reply from Wex Photo Video
Richard,
We appreciate you sharing your experience. We're glad everything went well and that you are very satisfied with our service. Thank you for your positive feedback.
Wex Customer Services
Thank you very much
August 15, 2026
Reply from Wex Photo Video
Mjt464,
We are so glad to hear that you had a positive experience with us. We truly appreciate your kind words!
Wex Customer Services
Reply from Wex Photo Video
andrew kirton,
We appreciate your positive feedback! We are delighted to hear that you were pleased with the quality of our service, product, and posting. Thank you for sharing your thoughts.
Wex Customer Services
Bought a second hand bag _ it was as…
Bought a second hand bag _ it was as described but too big for me. Refund was dealt with quickly and was smooth. Happy with their service
August 17, 2026
Reply from Wex Photo Video
Paul,
We're glad to hear that the pre-owned bag was as described, even if it wasn't the right size. We appreciate your kind words about our quick and smooth refund process.
Wex Customer Services
Lovely customer service,I love shopping…
Lovely customer service,I love shopping at wex
August 17, 2026
Reply from Wex Photo Video
YALDAZ MEHMED,
We're so happy to hear you enjoy shopping with us and appreciate your kind words about our customer service! Thank you for your positive feedback.
Wex Customer Services
Buying a used camera
The used camera met the description given on the website. Nicely boxed, given time to check it over. A really smooth purchase.
August 17, 2026
Reply from Wex Photo Video
Stewart Jones,
We're so pleased to hear that your used camera matched its description and that you had a smooth purchasing experience. Thank you for your positive feedback!
Wex Customer Services
Easy to use website and quick and…
Easy to use website and quick and efficient delivery. Thanks
August 15, 2026
Reply from Wex Photo Video
Christine Batchelor,
We're delighted to hear that you found our website easy to use and that your delivery was quick and efficient. Thank you for your positive feedback!
Wex Customer Services
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