I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
Company replied
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
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I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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This is how customer service is done.
I had an absolutely fantastic experience - first time, may I add - at Wex Birmingham today. The sales consultant Jake Craig was an absolute pleasure to deal with, offering some very useful information and expertise while also handling my transaction with ease and professionalism. A lovely chap, and a true enthusiast, who was edceptionally helpful, and delivered a level of service which went above and beyond what I could have ever imagined. I honestly could not have asked for a better service! Thank you kindly.
August 23, 2026
Unprompted review
Reply from Wex Photo Video
Cosmic,
We're thrilled to hear you had such a fantastic first-time experience at our Birmingham store! It's wonderful to know our sales consultant provided useful information, expertise, and handled your transaction with ease and professionalism. We're delighted to hear the service went above and beyond your expectations. Thank you for your kind words!
Wex Customer Services
Wex photo video fan
I always buy from wex photo video, mostly online, and collect from their shop in Belfast. I have never had a problem with them,they are a great company to buy from, and I wouldn't go anywhere else.
August 13, 2026
Reply from Wex Photo Video
Lilian,
We're so pleased to hear about your continued satisfaction and that you wouldn't go anywhere else! It's wonderful to know you've had such positive experiences with us, especially with online purchases and collecting from our Belfast shop.
Wex Customer Services
It was cheaper and better than a rivel…
It was cheaper and better than a rival who's lenses tend to have dust and fungus. My Personal Buying opinion.
August 14, 2026
Reply from Wex Photo Video
Joseph Tuck,
We're so glad to hear you found our product to be a superior choice! Your positive feedback truly means a lot to us.
Wex Customer Services
Great service and prompt delivery
August 14, 2026
Reply from Wex Photo Video
Aaron ,
We appreciate your positive feedback. We are glad you had a great experience with our service and prompt delivery.
Wex Customer Services
four thirds to om micro four thirds adapter olympus
Item ordered and click and collect option selected, email confirmed the item was ready at the date advised. Very efficient, staff very helpful when I went to collect.
August 14, 2026
Reply from Wex Photo Video
Brian Farrow,
We're so pleased to hear that your click and collect order was efficient and that our staff were helpful during your visit. Thank you for your wonderful feedback!
Wex Customer Services
I ordered memory cards
I ordered memory cards, and they arrived literally the next business day. Everything is high-quality and genuine. I recommend them to everyone.
August 16, 2026
Reply from Wex Photo Video
Valentin Peretjagin,
We're so pleased to hear that your memory cards arrived so quickly and that you found everything to be of high quality and genuine. We truly appreciate your recommendation!
Wex Customer Services
Tremendous stock- new and used
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned.
Excellent customer service (Josh) and item returned to Leeds store very smoothly. Excellent all around and although this purchase didn’t work out I will be back soon!
Many thanks
August 16, 2026
Reply from Wex Photo Video
Jonathan Slade,
We are so pleased to hear about your positive experience, even though the item wasn't quite right. We truly appreciate your kind words regarding our stock, competitive pricing, and especially the excellent service you received from our team. We look forward to welcoming you back soon!
Wex Customer Services
Reply from Wex Photo Video
William Platt,
We appreciate your positive feedback! We are so pleased to hear that you found our service to be fast, safe, and reliable, and that our prices were competitive. Thank you for sharing your experience.
Wex Customer Services
I was looking for a part urgently
I was looking for a part urgently. Not only did Wex have it but they also have multiple delivery options, including a Sunday next day delivery! The only issue was a glitch in the system. The web site said the item was in stock, but then I got and email saying it wasn’t and they’d need to get it from another store and didn’t know when it would be delivered. It was admittedly 1am! This sent me into a bit of panic looking elsewhere, but another email came later saying it was being delivered. This glitch did cause me to waste quite a bit of time and energy looking for alternatives. I spoke to an agent in the morning who reassured me all was fine and this glitch happens sometimes when the system is checking stock. Anyway, something to be aware of.
August 16, 2026
Reply from Wex Photo Video
Anthony Green-----------------------------------------------------,
We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been to encounter a stock discrepancy, especially when you needed the part urgently. We sincerely regret the confusion and wasted time this caused you. We are actively investigating the system glitch you described to prevent similar occurrences in the future. We are glad our agent was able to reassure you and that the item ultimately arrived. Your feedback is invaluable as we continuously work to improve our services and ensure a smoother experience for all our customers.
Wex Customer Services
This is an excellent company to deal…
This is an excellent company to deal with. They seem to have the motto "under promise and over-deliver".
August 14, 2026
Reply from Wex Photo Video
Jim Houston,
We're so pleased to hear you consider us an excellent company to deal with! We truly appreciate your kind words about our approach to service.
Wex Customer Services
Always a prompt and professional…
Always a prompt and professional service from the crew at Wex
August 7, 2026
Reply from Wex Photo Video
customer,
We appreciate your positive feedback! We're so happy to hear that you consistently receive prompt and professional service from us.
Wex Customer Services
Reply from Wex Photo Video
Mr Mark Shadforth,
We appreciate your positive feedback! We're delighted to hear that you found our prices to be decent and that your order was delivered so quickly.
Wex Customer Services
I P/X’d some gear and preordered a new…
I P/X’d some gear and preordered a new Fujifilm X100 VI which arrived very quickly.
I have used WEX for many years and their P/X quotes are always fair and their service and support is great.
August 15, 2026
Reply from Wex Photo Video
Graham Riches,
We're so pleased to hear about your long-standing positive experience with us and that your new camera arrived so quickly. It's wonderful to know you find our part-exchange quotes fair and our service and support great.
Wex Customer Services
Reply from Wex Photo Video
M Smith,
We appreciate your positive feedback! We are so pleased to hear you had a great experience with us and that your delivery was speedy. Thank you for sharing your experience.
Wex Customer Services
Reply from Wex Photo Video
Andy Jones,
We appreciate your positive feedback. We are so glad you had a great experience with our prompt and reliable delivery service.
Wex Customer Services
Trade-in and redeemed credit.
Traded in an old Lowepro camera bag and used the credit Wex offered to buy a used Shimoda bag. Very smooth and efficient transaction from start to finish. I'm yet to have an issue with Wex.
Wex also offer great value for money.
August 15, 2026
Reply from Wex Photo Video
Peter P,
We are delighted to hear that your trade-in and purchase of a used Shimoda bag was a smooth and efficient transaction. It's wonderful to know you consistently find great value with us.
Wex Customer Services
I absolutely love Wex
Wex has a massive collection of different camera bodies and lenses and the condition descriptions are on point. I would not shop anywhere else for used camera gear, ever.
But, the best thing imo is the finance option. It has allowed me to pay up in small amounts over a period of time that I choose.
August 22, 2026
Unprompted review
Reply from Wex Photo Video
Lisa Geddes,
We're so pleased to hear you appreciate our extensive collection of camera bodies and lenses, and that our condition descriptions are accurate. It's wonderful that our finance option has been helpful for you.
Wex Customer Services
Reply from Wex Photo Video
Jamie Mitton,
We appreciate your positive feedback! We are so pleased to hear you had a great experience with our service and that your delivery was very fast. Thank you for sharing your experience.
Wex Customer Services
Service In Store
Camera purchased delivery and process excellent. However battery access cover was stuck closed completely. Went to local store and they were not helpful at all and offered no resolution. Purchased a set of precision screwdrivers and loosened the case to release the battery cover. Took me two minutes.
July 31, 2026
Reply from Wex Photo Video
Hello Chris,
Thank you for your feedback, and we’re pleased to hear that you were happy with the delivery and ordering process.
We’re sorry that you felt you didn’t receive the help you needed when you visited our store. We have looked into this with the colleague who assisted you, and it appears there may have been some misunderstanding around what could reasonably be done in store.
Our colleague spent around 30 minutes trying to release the battery cover and explained that, as they are not a camera technician, they were not comfortable dismantling the camera further and potentially causing damage. As the camera had already been used and the battery appeared to have become jammed inside, they also explained that there was unfortunately no straightforward repair route for a camera of this value.
We understand that you were subsequently able to release the cover yourself, but we’re sorry that we weren’t able to provide the resolution you were looking for at the time.
Kind regards
Wex Customer Service
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