I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Review summary
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What people talk about most
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Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
Company replied
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
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I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Fine unless you trade in for new..
Used the trade in service which was made much slower and more complicated, by me being VAT registered.
Wex take 24hrs to respond to emails and don’t always answer the questions raised.
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic
Bought a used OM10 with lens.
Great service and the equipment is exactly as described - mint.
August 13, 2026
Reply from Wex Photo Video
Steve Raine,
We are so glad to hear that you are happy with your purchase and our service. We appreciate your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
customer,
We appreciate your positive feedback! We're so pleased to hear that your order was exactly as described and that delivery was on time.
Wex Customer Services
Click click done.
The buying experience was slick and delivery as quick.
Not much else to say really 👍
August 15, 2026
Reply from Wex Photo Video
Stuart Innes,
We're so pleased to hear that your buying experience was smooth and that your delivery arrived quickly. Thank you for your positive feedback!
Wex Customer Services
A smooth and easy transaction
A smooth and easy transaction, with clear and precise information throughout the delivery process.
August 15, 2026
Reply from Wex Photo Video
Andrew,
We appreciate your positive feedback! We're delighted to hear that you experienced a smooth and easy transaction, and that the information provided throughout the delivery process was clear and precise.
Wex Customer Services
Quick easy and straight forward.
August 13, 2026
Reply from Wex Photo Video
kieran falcon,
We're so pleased to hear that your experience was quick, easy, and straightforward. Thank you for sharing your positive feedback!
Wex Customer Services
Easy site to use.
August 13, 2026
Reply from Wex Photo Video
Peter Clayton,
We're glad to hear that you found our site easy to use. We appreciate your feedback.
Wex Customer Services
Five star service.
Items in stock at great prices. The description of used goods is always very accurate and delivery times are spot on.
August 14, 2026
Reply from Wex Photo Video
John,
We're so pleased to hear you appreciate our well-stocked items and great prices. It's especially wonderful to know our descriptions of used goods are accurate and that our delivery times are spot on.
Wex Customer Services
A reliable source for used stuff
I purchased a used lens from Wex. It arrived quickly and was extremely well packaged. As usual, the product was in very good condition.
August 14, 2026
Reply from Wex Photo Video
Steve M,
We're delighted to hear that your used lens arrived quickly and was extremely well packaged. It's wonderful to know that the product was in very good condition, as usual!
Wex Customer Services
Reply from Wex Photo Video
Liz,
We appreciate your positive feedback! We're so pleased to hear you received such fantastic service and advice from our team in Norwich. Thank you!
Wex Customer Services
I purchased a remote controller for my…
I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera, which I can live with, I emailed Wex and explained things, to cut a long story short, I have returned the unit. I thank Wex for a speedy response and outcome.
August 21, 2026
Reply from Wex Photo Video
Denis7777,
Thank you for your feedback. We're glad to hear that we were able to assist you quickly with the remote controller. We appreciate your understanding and are pleased with the speedy resolution.
Wex Customer Services
Great company to buy from
Great company to buy from. My error I managed to enter my order twice. This was not a problem as I was instantly refunded when I returned the extra item. I would recommend them. It also helped that the cutting mat I bought is a fab quality and just what my sewing room needed Thanks
August 12, 2026
Reply from Wex Photo Video
Sheena,
We're delighted to hear you had such a positive experience, especially with the quick resolution of your double order. It's wonderful that you're happy with the quality of your cutting mat and found it perfect for your sewing room.
Wex Customer Services
Amazing company I always get my video…
Amazing company I always get my video gear from them
June 26, 2026
Reply from Wex Photo Video
Kwadwo ,
We're so happy to hear we're your go-to for video gear! We truly appreciate your continued support.
Wex Customer Services
Great used Nikon 35mm f2 D AF lens!
Bought a used Nikon 35mm f2 D AF lens in great condition from your Bristol store. Been looking for a mint copy and finally found one. Great price too. Super helpful staff and very fast shipping from your Milton Keynes store to the one in Bristol (ordered 3pm on Thursday and arrived next day!).
I’m VERY happy!
Michael
August 21, 2026
Unprompted review
Reply from Wex Photo Video
Michael,
We are absolutely delighted to hear how happy you are with your recent purchase! It's wonderful that you found the lens you were looking for at a great price. We're also pleased that our staff were helpful and that the shipping was so fast.
Wex Customer Services
Reply from Wex Photo Video
Alan,
We are so pleased to hear you are happy with the great price and prompt delivery. Thank you for your kind words.
Wex Customer Services
Reply from Wex Photo Video
Miss alba hidalgo,
We appreciate your positive feedback! We are so pleased to hear you are happy with your purchase and that it arrived on time for your holiday.
Wex Customer Services
Very quick delivery.
Very quick delivery.
Excellent product.
Well packaged.
All in all great service.
August 12, 2026
Reply from Wex Photo Video
Chris R,
We appreciate your positive feedback! We are delighted to hear that you received quick delivery, an excellent product, and that it was well-packaged. We're glad you experienced great service overall.
Wex Customer Services
Excellent service as always
August 14, 2026
Reply from Wex Photo Video
Margaret O,
We appreciate you sharing your experience. We're glad our service consistently meets your expectations; thank you for your positive feedback.
Wex Customer Services
Very efficient and professional service…
Very efficient and professional service both over the phone and delivery of goods.
August 14, 2026
Reply from Wex Photo Video
Toby ,
We appreciate your positive feedback! We're delighted to hear that you found our service efficient and professional, both over the phone and with the delivery of your goods.
Wex Customer Services
An excellent service.
An excellent service, ordered online and my purchase arrived next day. A faultless service and would highly recommend this company and I’ll be using them again in the future.
August 14, 2026
Reply from Wex Photo Video
Mrs. Debra Hayward,
We're so pleased to hear you experienced such excellent service and that your purchase arrived the very next day. It's wonderful to know you would highly recommend us and plan to use our services again in the future!
Wex Customer Services
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