I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Review summary
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Reviews shaping this summary
Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Whole order process was excellent - will use again!
My order for a Sony IR Remote camera controller was handled excellently with adequate email updates and the item arrived well packed and on time.
A flawless experience!
August 13, 2026
Excellent coms
Excellent coms, both on selling and my purchase. Delivery was prompt and the equipment arrived as expected. Great job
August 11, 2026
I found it very easy to sell my used…
I found it very easy to sell my used lens to Wex. Once I agreed the price payment was made the next day
August 11, 2026
Good service all round.
August 11, 2026
Always my first choice for paper backdrops
This is my 4th order I think from this company. Always my first choice when buying paper backdrop!
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to use website
Easy to use website. Good choice of used cameras. The used 90d was in excellent condition as advertised and my hubby was chuffed to bits with it.
Prompt delivery. Thank you
August 10, 2026
Reply from Wex Photo Video
Thank you so much.
I am really pleased to read your review and really appreciate you taking the time to review our service.
Three DSLRs - all As New - Superb
In the past three years I've bought 3 DSLRs -
A Nikon D7200
A Nikon D810
A Nikon D4s
Every single camera has been in As New condition , the service was friendly and helpful , Wex are my go-to place for all my used photography gear .
June 7, 2026
Reply from Wex Photo Video
Thank you
We're so happy to hear about your positive experiences with our used photography gear and friendly service! We truly appreciate you making us your preferred choice and hope we can help again in the future. Thank you for your wonderful feedback!
Wex Customer Services
Easy ordering process and quick delivery
Easy ordering process. Value for money price, very quick delivery.
August 12, 2026
Reply from Wex Photo Video
Thank you.
We appreciate your positive feedback!
Wex Customer Services
Quality item received very promptly
Quality item received very promptly, dealt with WEX in the past and always been very satisfied, unless things change i shall carry on dealing with them
August 12, 2026
Reply from Wex Photo Video
Thank you so much.
We're so pleased to hear you received a quality item very promptly! It's wonderful to know you've always been satisfied when dealing with us in the past and plan to continue doing so.
Wex Customer Services
Reply from Wex Photo Video
Thank you so much.
Great photography shop
Great photography shop ,fast home delivery service,and very knowledgeable staff
August 19, 2026
Unprompted review
Reply from Wex Photo Video
Thank you.
I am glad you enjoyed your visit to the store, and the delivery was fast and efficient.
Waiting for over three weeks for collection confirmation
Waiting for over three weeks for confirmation that my order is ready for collection. No reply from my email enquiry too.
I rang the customer service team. Pleasant call. Still waiting for confirmation that the Whitechapel branch has my order to collect
August 2, 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave us feedback on your order experience.
Under normal circumstances our system automatically sends an email once the item is booked in at our store, unfortunately it would seem this has not happened as expected for your order.
We are getting in touch with the store in question to check on your order & will be in touch with you directly asap.
Apologies again for the delay and inconvenience caused.
Kind regards,
William
Customer Service Management Team
Extremely prompt service
Extremely prompt service; my delivery arrived right on time.
My product was exactly as described and I am very happy with the overall consumer experience.
August 11, 2026
Reply from Wex Photo Video
Thank you.
We're absolutely delighted to hear that your delivery arrived right on time and that your product was exactly as described. It's wonderful to know you're very happy with your overall consumer experience!
Wex Customer Services
Great service
Great service, free next day delivery, competitive prices and both items in stock. Thank you
August 12, 2026
Reply from Wex Photo Video
Thank you.
Hopefully we can help again in the future.
Super fast delivery
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before 9:30 am the next day. perfect to do a few test shots of the Sun before the main event of the partial eclipse very happy.
August 12, 2026
Reply from Wex Photo Video
Hi Matt.
We're so glad to hear our superfast delivery helped you prepare for the partial eclipse! It's fantastic that you received your Sigma 2x teleconverter so quickly and could get those crucial test shots. We appreciate you sharing your positive experience with us.
Wex Customer Services
Easy transaction
Easy transaction. Good price for an excellent product. Fast despatch too. Thanks
August 12, 2026
Reply from Wex Photo Video
We really appreciate your review.
Thank you.
Excellent service advice and patience…
Excellent service advice and patience in showing us camera features !
August 11, 2026
Reply from Wex Photo Video
Thank you.
We are happy that you enjoyed your visit to the store and we were able to help.
Reply from Wex Photo Video
Thank you Barry.
Kind regards.
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