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Review summary
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Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
Company replied
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Extremely prompt service
Extremely prompt service; my delivery arrived right on time.
My product was exactly as described and I am very happy with the overall consumer experience.
August 11, 2026
Reply from Wex Photo Video
Thank you.
We're absolutely delighted to hear that your delivery arrived right on time and that your product was exactly as described. It's wonderful to know you're very happy with your overall consumer experience!
Wex Customer Services
Great service
Great service, free next day delivery, competitive prices and both items in stock. Thank you
August 12, 2026
Reply from Wex Photo Video
Thank you.
Hopefully we can help again in the future.
Super fast delivery
I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before 9:30 am the next day. perfect to do a few test shots of the Sun before the main event of the partial eclipse very happy.
August 12, 2026
Reply from Wex Photo Video
Hi Matt.
We're so glad to hear our superfast delivery helped you prepare for the partial eclipse! It's fantastic that you received your Sigma 2x teleconverter so quickly and could get those crucial test shots. We appreciate you sharing your positive experience with us.
Wex Customer Services
Easy transaction
Easy transaction. Good price for an excellent product. Fast despatch too. Thanks
August 12, 2026
Reply from Wex Photo Video
We really appreciate your review.
Thank you.
Excellent service advice and patience…
Excellent service advice and patience in showing us camera features !
August 11, 2026
Reply from Wex Photo Video
Thank you.
We are happy that you enjoyed your visit to the store and we were able to help.
Reply from Wex Photo Video
Thank you Barry.
Kind regards.
Excellent customer service …
The delivery to store was very quick and I could track its progress. When collecting from the store the personnel were very friendly and competent. It was a very pleasant experience.
August 10, 2026
Reply from Wex Photo Video
Thank you Joanne.
We are really pleased to have helped and appreciate your kind review.
Reply from Wex Photo Video
Thank you Phil
Brilliant fast delivery and easy to use…
Brilliant fast delivery and easy to use website. Having searched for ages, I found eclipse glasses on the website the day before the eclipse. They were shipped immediately and we received them just in time - we were so happy!
August 11, 2026
Reply from Wex Photo Video
Thank you.
We're so pleased to hear that you found our website easy to use and that we could deliver your eclipse glasses so quickly, just in time! It's wonderful to know you were so happy with your purchase.
Wex Customer Services
The salesperson
The salesperson, Alice, was brilliant and gave me great advice and help in deciding on my purchase of a Sony A6700, which I’m very pleased with.
This was particularly helpful as I have issues with my fine motor skills so issues of grip, weight and camera controls were important to me
August 18, 2026
Unprompted review
Managed to get some eclipse glasses at…
Managed to get some eclipse glasses at shirt notice
August 11, 2026
Reply from Wex Photo Video
Hi Kim
We are pleased you got these in time and were able to view the eclipse safely.
Really very impressed
Really very impressed - placed an order on Monday for Tuesday delivery and that's exactly what I got. Items as described, well packaged, absolutely nothing negative to say at all. I'll definitely be a returning customer.
August 18, 2026
Unprompted review
Reply from Wex Photo Video
Hi Jenny,
We're so pleased to hear how impressed you were with your recent order! It's wonderful to know that your delivery arrived exactly as expected and that the items were well-packaged. We look forward to welcoming you back as a returning customer!
Wex Customer Services
👍🏻👍🏻👍🏻👍🏻👍🏻 Thank you very much
👍🏻👍🏻👍🏻👍🏻👍🏻 Thank you very much, you have been very exemplary and understanding.😉
August 9, 2026
Reply from Wex Photo Video
Thank you very much for your kind words.
They are very much appreciated.
Kind regards
Ordered solar eclipse glasses 2 days…
Ordered solar eclipse glasses 2 days before the event at a reasonable price and received them in 24 hours to be able to experience the eclipse.
August 11, 2026
Reply from Wex Photo Video
Thank you.
We hope you enjoyed viewing the eclipse safely.
Reply from Wex Photo Video
Thank you Michael.
We appreciate your positive feedback! We're so pleased to hear you were happy with the price of your bag and that it was delivered quickly. Thank you for sharing your experience.
Wex Customer Services
Reply from Wex Photo Video
Thank you.
I am glad this arrived in good time and you are happy with the product.
Cannot fault Wex Photo Video
Next day delivery as promised, just in time for a birthday. The telescope was packed solidly and there was no damage. Cannot fault Wex Photo Video. Will have no hesitation in buying from them again.
August 11, 2026
Reply from Wex Photo Video
Thank you Christine.
A belated happy birthday to the lucky person receiving this.
Reply from Wex Photo Video
Thank you Steve.
Great Package Lench in good condition
Great Package Lench in good condition, farst delivery
August 9, 2026
Reply from Wex Photo Video
Thank you.
We really appreciate it.
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